It is a good location and facilities we’re good

The receptionist was really rude at the check in. I don’t know if he was tired or something but he didn’t explain anything about how the resort works to first time guests. It looked like he was making me a favor for checking us in. When I complained about his attitude to his co-workers they said: “he is our manager, he is like that” Poor answer!

Lovely hotel with a great vibe. We loved the design and decor. We loved our room, but we lucked out big time. Our friends staying there with us got a horrible room with 2 small windows that barely opened. Staff were all very friendly, kind and helpful. Every single employee we encountered was fantastic.

Pools could be way cleaner. Many times I didn’t want to get in. Same with the hot tub. Need more lounge chairs for the beach. Witnessed a fair few guests getting angry at employees for not having lounge chairs available. It was awful to see.

Right on the beach.

There was no variety in food cuisine. Need more options for vegetarians. Exit to beach was always crowded. Too many local sellers. It can be more quiet and peaceful.

The service was above and beyond. Super friendly. I loved the ease of the all inclusiveness. The activities and entertainment were great and it all added a special feel to our stay. The rooms were clean and tidy. Exceptional for the age of the establishment. Everything was close by; the pools, the beach, the restaurant. I liked that there were 3 options for eating. Many of the food options were great. I liked the hamburgers and hot dogs. The buffet was extensive and displayed beautifully. And the people working in thy buffet were kind and polite. The hot chocolate was amazing as well. A big thank you to Nacho who we met at the front. He was friendly, full of personality, and engaging. He made some great first impressions for las palmas.

Some of the food offerings didn't line up with the rest of the quality of the establishment. The chicken nuggets and taquitos were cold and hard. While we liked the buffet overall, some of the dishes were lacklustre.

Poolside activities were great. Food was excellent.

As soon as you checked out the hotel cuts you off of everything, you can no longer use the facilities for anything. Also didn’t appreciate that the hot tub was part of the adult only pool area and didn’t allow my older teens to enter. Secondly, booking.com screwed up my online reservation and had to pay on site for the additional people part of my reservation. My fault to for not checking the confirmation but I placed my trust in booking.com website. This has happened twice and will no longer use it for further reservations.

food was good great variety however cold. coke would be great to have or other options. better towels in the rooms great people...... everyone was awesome.

room towels more tv stations some people do not speak spanish maybe english channels

Location

Some of the staff members were a bit rude - NOT in the restaurant. Also, we lost our bands and we had to pay a lot of money to get new ones.

I loved the place it was nice.

The food! Not very good.

The ocean view and pool were both amazing.

It is popular for high school student graduation parties. For two nights, a large group of students were on the beach in front of our room playing music and celebrating until dawn.

Location is good, staff is friendly

Food is almost the same every day, could be better