Really neat place, very unique. Perfect location and great staff. Loved the pool on top of the casita. Ecologically kept and maintained. Felt safe and great wifi everywhere. A great vibe/energy to the place. Very relaxing and close to town.

Room could use more upkeep (our paint was peeling by the door). Food was just ok, drinks were weak. Unacceptable by the prices you pay.

Beautiful beach , beautiful room ; we had the beach front room with the pool it was amazing other than not having the beach access , the room design was simple and beautiful , nice food , friendly staff …

The seaweed were there at the beach and every morning we woke up at 8 à noisy machine was cleaning the beach .. There is no staff or emergency response after 7pm which is very strange knowing the class and the rate of the hotel ..

Lovely property set in the jungle with private access to the beach. We saw lots of birds, lizards and a coati over the three days we were there! The twin queen room with the beach view was really comfortable. We didn't have a mirror in the room but when we asked they brought a full length freestanding mirror which was perfect. The included breakfast was absolutely huge and good quality. All the staff were beyond helpful and friendly. I also liked the smoothies in the coffee shop. You can rent bikes and pretty much cycle to anywhere in Tulum with the cycle paths.

The party on Saturday was fun, but more chilled and with less people than we expected and never quite got going. Taxis are ridiculously expensive to get further down the hotel area. £20 for a 7 minute journey. All things considered I probably would not stay here again because the overall experience didn't quite justify the prices.

Papaya Playa project was the quintessential location to remove yourself from the world and to "get away". The customer service was exceptional, they were overly friendly, made sure we were taken care of, and even assisted in booking/finding local activities to do. HUGE shout-out to Javier, for helping book the Cenote tours, suggesting the local bar/restaurant, and enrolling us in the breathe-work yoga experience.

The stay and facility was gorgeous, but navigating through the property was not simple. We only stayed for a few nights, so it could relate to us not being acquainted to the property (and possibly due to one too many drinks). Being lost through the grounds felt safe, and at times was fun, but could be irritating if one is urgently looking to get home.

It's a beautiful hotel, very relaxing. I loved the ocean front room. The staff are AMAZING! They go the extra mile to make things happen. Andres and Heidi were fantastic and ensured requests were made.

The room could have more lights and outlets, but it is an eco-lodge so maybe that shouldn't happen.

I liked the atmosphere and enjoyed my stay. Beachfront room plays a big role it! Having a private hammock in front of the room and being few steps away from ocean-view pool was an amazing experience! I read in reviews that food was expensive. I will call it pricey but totally normal for Tulum beach. I would add that food was very tasty. Fish and chips, octopus and french toast👌 I also read about scorpions in the room but haven’t seen even a bug. They also host a party on Saturdays. It’s a must see in Tulum.

Location was a bit far from restaurants and clubs. You have to take taxi every time to go out. 500 pesos for 5 minutes drive 🤷🏻‍♂️

The property was big, clean, and really felt like you were in a jungle.

Only thing I thought that could have been improved was the beach beds seemed kind of old, I thought also some rocks on the right side of the beach were hidden in the sand they should be removed, I tripped over one of them at night one time.

- not your typical Mexico resort. Doesn’t feel like a fast paced, Americanized party resort. - located in a jungle surrounded by nature - individual “casa’s” ranging in sizes that were well air conditioned despite the straw roofs. - good food - friendly staff, never felt pressured to tip - direct communication with staff via WhatsApp which was very convenient. ie: ready for a room cleaning? just let them know so you won’t be bothered by knocking when you want to sleep in. - loved all the art installations: everything on the resort reminded me of Burning Man

- remember you’re in the jungle, so there is always some sort of noise: ocean, birds, animals. I enjoyed being able to hear the ocean though. - poor lighting: meant to be romantic, peaceful, and relaxing. Became problematic only when applying makeup for a wedding. - small mirror in the bathroom, also problematic when applying make up for a wedding. - some problems that friends ran into: raccoon in their room, hole in the straw roof after an animal dug through it, no plug in the bathroom to plug in flat iron.

Location, staff (Andres took full ownership and went above and beyond) and stunning views. It’s located at the start of the hotel zone so very easy to get a cab to Downtown and hotel strip. The Food and drinks were complimented with stunning beach views.

Absolutely amazing place, love the architecture integrated into the landscape, the care of the environment as well as the quality of the food at the restarant. Location its great, beautiful surroundings and super helpful staff, specially Javier from Customer experience, he was always helpful with our various request. Definitely a place to come back.

If I have to be picky, I would say 1. that the staff at the restaurants need some addiitonal training before starting to interact with customers, I got the impresion most of them were new and sometimes did not really knew the menu or how to solve some of my request and 2. I got the basic "room", but for the price per nigth I was expecting something just a bit bigger...