Not spotless, but clean enough. A very big king size bed, comfy, not too firm. Good breakfast, but too many people (Christmas holidays), a bit crowded. Good value for money, but we booked it with a big discount last minute, I won't pay more than that. (We have checked other dates and it is definitely not worth the price) Good location, 3 min to the mall 30 min walk to the medina.

A little outdated furniture, everything needs a bit of an update. The floor in the hallways is a shame. We had to reserve our sunbeds and stay on them all day, because there were no sunbeds available the first day we arrived. Arrogant pool guys, who didn't want to help, just yelled at me, because it was not allowed to move the sunbeds, which is fine, but it would be more nice to help us to find two available beds. We had a "french balcony" and big windows, but many of the other rooms had only small windows and no balcony at all. I saw a guy who paid/tipped for "reservation" of the sunbeds, while others towels where taken by the pool guys. Worst "pizza" ever, and overpriced too.

Nice hotel. Extremely busy. Very clean and well maintained Well appointed rooms. The pool area was really nice. Breakfast was ok. Less than a 10 minute walk to Menara Shopping Mall and a 25 minute walk to Jemma El Fna. Taxis are plentiful.

Although advertised as 5* hotel we most definitely didn't get 5* customer care on arrival. The hotel was overbooked and we had to stay at another KENZi hotel about 5km away for the first night. I understand that can happen but we got no prior notification and to make matters worse for our inconvenience we had to get a taxi AT OUR OWN EXPENSE to and from that hotel. 100 MAD each way. We were very disappointed in their customer care. I don't know if I would use this brand again.

The hotel is a lovely 5 star hotel, very spacious, nice rooms and a gorgeous garden, what’s even better is the separate zen garden under massive trees next to the swimming pool which has beach chairs, sitting there was so relaxing. There was a morning yoga session in that space which we really enjoyed and was much needed. There’s 2 large pools which are absolutely beautiful. The facilities were top notch. Breakfast was good. The lady at the reception was very welcoming and friendly, she treated us like we were celebrities and that special touch of being genuine in her encounter really started off the stay right.

Too many children in both pools, can I suggest an adults only pool? The pool water was slightly too warm, but the weather in marrakech at the time was 40 degrees so perhaps maybe temper the pool to cooler temperatures in extreme heat. The hotel guests and crowd were slightly pretentious and unfriendly, it makes sense why a beautiful hotel like this might attract posers.

Beautiful gardens with a lovely floral smell. Clean and tidy. Heated pools was great. Option of a cold pool. Breakfast was nice

Choice on the bar menu was limited for food

Room, location, garden.

My recent stay at Kenzi Rose Garden was marred by disappointing encounters that left me questioning the integrity of their services. From the onset, suspicions arose when I requested the receptionist to exchange 600 dirhams into smaller notes, only to be shortchanged with a mere 500 dirhams.Unfortunately, the saga of deceit didn't end there. A visit to the hotel's restaurant unveiled another layer of dishonesty as I discovered an extra charge of 200 dirhams on my bill. Upon querying this discrepancy, the staff callously insisted that a refund was out of the question, coercing me to spend more on food or beverages to offset the erroneous charge.

The location was very good as it was a walking distance from Menera Mall and not too far from airport by taxi. If you like walking like myself Jama El-Fnaa was a 30 minutes walk away and is a nice walk as you walk past nice hotels and Koutoubia. It was good value for money, the walls were quite sound proof as I could not hear much from neighbouring rooms. The cleaners cleaned my room to a good standard every day.

I would say it wasn't on the higher range of 5 star. Everything was very good but not exceptional. For example the service was very good but not exceptional, the freebies wasn't a full range for example no slippers provided in the room, the room service food was not nice. The WiFi was not strong in my room. That being said, I would say overall my experience was good and I would come back again.

We had a lovely 4-night family stay in Marrakech. The hotel's location is fantastic, close to top restaurants. The three pools and beautifully maintained gardens with palm trees and Moroccan-style architecture added to the charm. The rooms were clean and functional, although a bit outdated. We appreciated the small gym, which was great for cardio and the kids' playroom, where a friendly staff member kept our kids entertained. The staff overall were polite and responsive. The only downside was that the meal prices at the hotel restaurants were overpriced, though the quality and presentation were good.

value for Money. Reception quick checking in, before normal check-in time

Restaurant Staff service can improve. We sat for 30 minutes, being ignored by the staff, awaiting evening service. Scramble eggs every morning cold.

Overall the hotel was clean and tidy breakfast had many options, most of the staff are polite apart from the reception staff they seem like they can't be bothered they quite rude and really need some customer service training, apart from the night shift staff they where polite.. there was one staff called Osama he was rude and not very helpful and really needs some customer service training... apart from him the hotel is clean tidy house keeping very helpful spa was lovely and quite so you can really winddown.

The reception staff very rude

Everything was excellent! From the moment we arrived, we felt welcomed and taken care of. The hotel is beautiful, very clean, and well-maintained. The customer service was exceptional. Every staff member was friendly and helpful. The food was amazing, especially the breakfast, which had a great variety: fresh orange juice, Moroccan tea, bread, coffee, eggs, sausages, cereals, and more. The facilities were also fantastic, with both indoor and outdoor swimming pools (one heated), a kids’ pool, a gym, a spa, and even a beauty salon for hair, nails, and massages. The location is also perfect, just a short 7-10 minute drive from everything, including Menara Mall( 7 min walking) .

Honestly, there is nothing I didn’t like. Everything exceeded my expectations.