My stay was absolutely amazing. I have no complaints whatsoever. The staff were all so incredibly kind, helpful and friendly. Food was so good and the environment was so picturesque and the view was stunning. I will definitely be back.

Can't think of anything that went wrong.

Beautiful gardens and design, convenient location. The front of hotel doormen were exemplary and very, very good. Our waiters at breakfast and lunch were also very good. We had some very good lunches in the restaurant by the pool. The salads were excellent, fresh and memorable. I loved the fact that some produce was grown on the owners organic farm. The food was unfailingly fresh and enjoyable. we had two extremely good dinners - the Ramadan buffet in the Palace and the French restaurant in the hotel. Our family of four (with two fussy teenagers who were overflowing with praise - and that is unusual!) really enjoyed eating with the hotel.

Some staff (the spa and gym in particular) could improve their customer service. They could be abrupt, we had to ask for towels at the spa, tea and water was not replenished - small things. The front of hotel doormen were exemplary and very, very good.

Good location with spacious shared area. Rooms were spacious and nicely equipped. Staff were very friendly and attentive. Quality of food at breakfast and pool side

Spa experience was poor. Facilities were half working and the masseuses were hit and miss. Too expensive for the value. Breakfast area was too large and was taking a lot of time to be served. Pool area service and experience too slow. Only one of the two pools heated forcing guests to either swim all in the small pool with the babies or get cold in the larger one

Excellent hotel with great gardens, huge pool area and extremely friendly and supportive staff. We have been staying in one of the villas which even had a private heated pool (28°C). Everything was very clean and nicely furnished. Overall, the hotel is very nicely decorated. We didn’t experience any bad influence from the casino which is at the same property. Location is OK, with about a 30 minutes walk to the Souk. Some other nice hotels are nearby. Finally, again the outstanding staff has to be mentioned - everyone has been very charming and we felt very welcome.

"Spacious rooms, with equally spacious bathrooms. Overall, the staff is very friendly, with a few exceptions. Pool is spacious, breakfast is fine, location can be busy in the evening/night due to the casino, club, and restaurant, which meant taxis couldn't get through if you were returning from another restaurant. Spa center is beautiful, treatments are pricey and the quality was okay."

: "Room cleaning could be better, hairdresser in the hotel was not available for three days, and the replenishment of coffee and tea could be improved."

The hotel is amazing, the rooms, the pool area, the spa, the gym. All fantastic. I can’t overstate this enough, just fantastic. Probably the best hotel room I’ve ever stayed in, and I’ve stayed in a lot of 5 star hotels all over the world.

Proximity of the hotel to a main road meant that we could hear road traffic in our room. Better soundproofing of the windows would make the room perfect. This does seem a common problem for most hotels in Marrakech though due to the busy nature of the place and the way the road system is laid out.

Such a wonderful hotel with a gorgeous heated and main pool. The Ksar was an amazing size for us as a family, well laid out with everything you need. Great showers, seating and complimentary fruit/sweets. The staff were brilliant and the breakfast was amazing. It was a calm atmosphere in the hotel and nice grounds. About 15 min walk to the edge of town so just outside the hustle and bustle but near enough to be part of the action and not rely on taxis

There were a couple of minor niggles with the room. A loud heater for example and a couple of lights not working (the latter they fixed really quickly).

Very welcoming and attentionate personel. They will absolutely take care of all your needs and even protect you from shady transactions (ensure you get the best driver, don't fall into tourist traps, etc..) make sure to compensate them accordingly! The room, the charm of the amenities, the food and especially the spa services were top notch. And by that I mean vlearly above the local average. You feel left in peace all the time yet there's always someone around to be found and assist you if needed, which is agreeable. This will be our new base camp everytime we're in Marrakech!

The Ksar we stayed in was spacious, clean and well appointed. The fruit and sweet meats were lovely. The view and proximity to the pool was ideal. The poolside beds with and without shade was good and made for lazy days next to the water. The spa was calm and relaxing. Breakfast was great, lots to choose from and all tasted good.

Waiters serving the pool area were not always welcoming and came across as short tempered. This did not apply to all. The staff in all other aspects of the hotel were pleasant and very helpful.

Nice hotel near the heart of Marrakesh. Very big pool, ksars close to the pool are very comfortable, well planned and furnished. Nice garden.i

Service is quite slow and sometimes not working until you ask for a second time. This is what makes the hotel a bit overpriced. At this price level the service shall be seamless.