The riad was really nice and clean. Air con is super strong in the room so the temperature was cozy at all times. Wi fi worked great, we only had a handfull of cut offs, but only for a few seconds. There was enough toilet paper and the room got tidied up every single day. Staff was polite and helpful and went out of their way to accomodate our needs. Breakfast could be slightly better, with more options, but it was still nice. The pool was quite cold (22 celsius) which was great comparing to the temperatures of 44 celsius in July. Riad is situated in the old town (Medina) and just a short 15 min walk from the main sqaure. When you exit the hotel there is a small corner shop on the left and the guy sells water for 6 DHM which is a fair price. Location is quite good for most attractions and we didn't use taxi at all.

There is no mini fridge in the room so we mostly had to drink warm drinks, but it wasn't a big issue. Breakfast could've had more savoury options. The mattress was a bit too hard.

We LOVED our time at Riad Al Jana!!! Location, location, location!!! Quiet serenity is this hidden little escape in old town Madina. Everything is walking distance! If you are expecting 5 starts… look elsewhere. If you would like 10 star customer service, you should book your stay at Riad Al Jana!! Mohamed, Yunis and their team are so kind, informative, sweet! We were never lost, always looking after us, direction, and neighborhood advice!!! These are traditional riad style locations, so please do your research to understand the riad experience. We will miss our sweet friends at Riad Al Jana. It was the best decision to spend the last week of Ramadan and Eid morning at Riad Al Jana!!

I love the location, where the entrance wasn’t too far in the alley and even so, the alley & main road were all well lit. No short of hot shower & I appreciated the heater which warmed my towels. Very clean too.

For my room, upon opening the door, there was another set of stairs to climb before I reached the actual room. So on top of lugging my luggage to the second floor, I had to still carry it up into my room. The wifi wasn’t very good, & when I chose to rely on my data, there was poor connection too. The receptionist doesn’t seem to be around a lot. When I wanted to check out, or ask for help with my luggage, he was no where to be seen. Also, I would’ve preferred if they had given us a key for the front door instead of needing to ring the doorbell each time. When I come back in the afternoon, the cleaning staff had to open the door as the receptionist isn’t there to do so.

I stayed at the Riad al Jana in March with my brother for a family vacation. I must say that the service from the staff was phenomenal and great. They helped us with everything and were always available for any questions that we had. They also helped us with planing some day trips and booked it for us! The breakfast was satisfying and they were very accommodating since I am vegan, they made sure that I had many things to enjoy during breakfast. The Riad is spacious and there are many lounges where one can relax. There is also a pool, although we did not get to enjoy it since the weather was still cold. It is in the city center and close by to many attractions. Thank you very much Tariq and Mohamad for taking care of us during our stay and accommodating our needs! Definitely would like to come back.

Nothing.

The rijad was really clean and the staff were really nice and polite

Couldn't pay by card for our stay

Location in the heart of the Medina. Next to shops. Staff were wonderful kind and helpful Nice cold clean swimming pool. Breakfast was great and place exceptionally clean.

No fridge in the room and returning in the dark at night felt a little unsafe. You can easily lose your orientation when all the shops are closed and the streets look different at night. Also we did not realise that we had to walk with our luggage 650 metres from the road as cars do not have access to the location of the Riad.

Stay here for four nights,Staff where just lovely and friendley and willing to help anytime at all. Had Balloon trip booked ,and it was an early pickup, 6.00 am. Was not too sure of pickup location and Hayetam left his job getting breakfast ready and brought me to the pickup location,and rang the company to make sure they where on their way before returning to ,finish his own work. Something much appreciated ,and beyond his duties.

Very quiet Riad, quite different from the noise Medina. Is around 10 min walk to the main square of Medina. The staff is very welcoming and polite. Our rooms were big enough and the bathroom really nice. The breakfast is also nice and served individually. We highly recommend this Riad.

We didn't have a refrigerator in our room, which was very inappropriate in the weather of 43°C not having some cold water. You need to buy it at the hotel. The breakfast needs some more salty food. Anyway if you ask for an omelet they will serve it. We didn't use the pool, but it seemed nice.

The Riad was in a great location, very friendly, great food, great service, and a nice room that was spacious and clean. We had no complaints really. One thing I’d recommend for future travelers getting picked up from the airport; it is better to acquire some Dirhams (MAD) prior to going into the taxi so the driver can give exact change back. They do not give Euros as change anywhere.

It was difficult to find the taxi driver at the airport. I think maintaining communication with the taxi driver and/or establishing a specific pickup point separate from the other taxi drivers would be better for the future. Maybe a more unique sign could also help.

The riad is exactly the same as in the image, the staff was friendly and helped us in everything. The breakfast is very nice and clean, you can access everything you need. My friend had food poisoning because of the things he ate in the square, the pharmacy helped us with everything we needed and medicine. The employees are very kind and friendly. I especially recommend it to my Turkish friends who will stay there. Don't forget to spend time outside your rooms, sit in the courtyard and listen to the sounds of the birds.