It was an Ideal location, 15 to 17 minutes from the RAK Ménara airport, close to the medina Medina, Marrakesh Mall and so on. The staff were absolutely fantastic, they were always ready to help and they speak good English. The restaurant in the hotel (Pensee) served good food and the staff at the spa were, ahh.. simply the best.

It was nice, better than other 4 star hotels. It's a few walks to the plaza and carre eden, in a safe walkable area which was a big point of why we chose here. The view was cool. The room felt modern simple with a comfy design. Next night we had the suite which looked nice and spacious, it had a dressing room, and the bathroom was bigger with black tiles and a ceiling shower, but the jacuzzi was small. It's like the Hilton.

The buffet lunch was mostly bad, except one or two items. The buffet breakfast was nice though. The cocktails were really good, and the food too, specially the steak I tried.

It’s located in a very beautiful neighbourhood in the new area of Marrakesh and only 25 min waking distance to the centre and Jemaa El Efna square. The room was like a suite, really big and with a jacuzzi. Massive king size bed. The area and the hotel were quiet, surrounded by lovely restaurants and in a very safe street and Main Street to walk at night. Very good value for money.

The bed was hard but manageable but the problem were the pillows. The staff was not very friendly (not at all) except for the security guy and the guy in charge of excursions. The lady at the main desk was rude. Breakfast was buffet and nice but the coffee was awful and no fresh orange juice was served… just bottles low quality juices. The workers at the breakfast room were also not nice. And the worst of it all is that I’d you want a proper coffee they use a machine and they charge you a very high price for a small cappuccino. The lady preparing the omelettes for breakfast was the most rude of all of them. A hotel OD this level should have perfect staff.

The staff really made the hotel. Such friendly people and made us feel so welcome. The rooms were spacious and clean, so a big shout out to the cleaning staff for excellent work! The hotel had a good strong shower which I really like. The breakfast offered enough that anyone could easily find something to enjoy. The location felt safe and was easy to access. To note the location is about 20 min walk to the historical sites but it is very close to restaurants so a good trade off.

So difficult to say the hotel was just so good. The pool bar was closed during our stay so can't comment on it.

The staff was friendly and always smiling. The room was clean and just like on the pictures. The restaurant was very beautiful, tasty dishes, breakfast was good as well. Very big thank you for the two men musicians who entertained us every morning during breakfast. The location was perfect within walking distance from all the main attractions.

I think during the buffet breakfast the name of the dishes should be written on small cards. You should provide slippers for the guest.

Stayed in the 70m suite with hot tub. Brilliant room, felt like an apartment. It was all very clean and spacious. Receptionists were helpful. House keeping was very good and fast. Nice little balcony. The private pool inside the hotel was great. This hotel is around a 20/25 mins walking distance m from the busy Jemaa el Fnaa. Overall this hotel is a solid 4 star hotel.

Breakfast variety could definitely be improved. Some staff asked for personal favours from us, which we felt was not professional at all.

Ideal location if you want to stay in Gueliz, the bedroom was massive and all the facilities were good. Dinner in the hotel restaurant was really nice. Special mention to Khalid who always greeted with a smile and some chat as we were leaving or arriving at the hotel. Khalil was very helpful too, and again greeted us nicely on arrival.

The breakfast wasn’t the best experience - on the first day we were a bit unsure what to do as no one explained the buffet system or greeted as we came down from our room. We actually didn’t realise you could get hot eggs/omelettes outside as no one told us, and the rest of the spread wasn’t the best of quality. Given the amount of staff they seem to have on shift, it would be nice/possible if someone greeted you as you came into the room and explained how breakfast works.

Amazing service and friendly staff. Khaled helped with all our needs and was super kind. The bedroom was lovely and the restraunt had very tasty food. Foud, the excursion agent who is part of the hotel was very helpful and we booked our excursions. All excursions were excellent and fairly priced, would definitely recommend using this service. Also, the spa service is new and was amazing. However, it was a shame the swimming pool was not available.

Breakfast selection was very limited and swimming pool out of order.

I loved the warmth and service from the staff. From the moment we arrived to checking out, the staff were amazing and very hospitable. Special thanks to Samina and the rest of the reception staff. We got a room on fifth floor which had a nice balcony. Breakfast was nice with juices, coffees, omlettes, bakery items etc. They offered excursions, hammams, massages, sauna and pool at an extra price. They also serve lunch and dinner at an extra price. Lots of nice cafes and restaurants to eat nearby.

Nothing really, everything was great

Great location, walking distance to Medina of Marrakesh and felt like a safe area, only 10-15 minutes from the airport too and convenient for trip pickups. Room cleaned daily and good choice of breakfast

No option for a packed breakfast to take away for early morning trips, quite noisy (but expected in a busy area) and the pool looks bigger in the photos, with only four sun-beds and no shade we weren’t able to use it