The restaurant staff were amazing, they were so friendly and nice. They made my birthday and the whole trip special. The cleaners were very nice and taught me some French too. They never accepted that I didn’t want to clean the room entire room and they just did it anyways (I was out all day and came back late a few times, so really was no need). The layout of the hotel is nice and the beds were so comfortable, I never wanted to get up. The breakfast was good, nice selection every day.

The reception staff were a little rude and not helpful sometimes. The “pool” on the rooftop is really not much of a pool, it should be called a large jacuzzi without the bubbles.

The hotel is lovely , the rooms are big & clean & comfortable . The bed was lovely . Housekeeping cane every day & cleaned , replaced towels etc The roof top bar & pool were great . It was nice & quiet even though it was very central . The massage I had in the spa was wonderful. The restaurant was fine … I wouldn’t say it wasn’t brilliant , but quite good.

I liked most things. The staff generally were very friendly but not always very efficient ! They really need some training & guidance & it seems that’s the people who are employed as managers have zero idea of what is going on … their only job is to stand around and do nothing … . A couple of the reception team weren’t v friendly . The spa, although lovely, wasn’t soundproofed v well , so it was quite noisy when I was having a massage.

Fabulous hotel in a great location (opposite the Royal Tennis Club) and a 20 minute walk from the centre of Marrakesh. Super friendly staff made us feel very welcome. We were upgraded to a gorgeous room as we were here for a special occasion. Plentiful breakfast with a huge range of choice from fresh juices, pastries, continental and hot food. The only negative at breakfast was that decaf coffee was an added extra ! Beautiful rooftop bar with pool area. If you would like to have an extra indulgence the hammam and spa located in the lower ground floor are definitely worth the experience . Would recommend this hotel and spa for your stay in Marrakesh !

Hotel is in a good location, close to many bars and restaurants and a 15 min walk to center with the main squares and bazaars etc. The hotel is also easily accessed by the airports and also main routes. The rooms in the hotel are a good size and nicely decorated, with good sized bathrooms. The restaurant is very good, and truly beautiful, if expensive (close to Swiss prices). The breakfast, which is given in the restaurant area is absolutely fantastic - especially if you like sweet things with lots of choice. The staff are also plentiful, welcoming and very helpful. There is also a good bar on the roof - which is great. The spa facilities are also worth checking out. Bonus points to this hotel in that it also has baby change facilities - the only ones we found in the whole of Morocco!!!!! I think the hotel in general is good value for money.

The prices for food and drinks are too high and the pools were not heated.

Excellent welcome, fresh fruit and local pastries delivered to our door soon after arrival. Good breakfast with freshly cooked omelette of your choice if required. My husband cur hus head on a low bough I'd a tree outside and reception staff could not have been more solicitors and caring.

The big disappointment was the restaurant. A very grand affair that took itself very seriously which we were looking forward to trying. BUT the service was slow, food though good was over priced, once again there was a zero attempt at understanding gluten-free and service was arrogant and reluctant. Completely different at breakfasts though

Stunning hotel- absolutely beautiful- very high class- food was amazing at breakfast- dined in the restaurant twice in the evening and the prices on parr with a gastronomic pub meal- £50 for a main course and a bottle of wine- for 2. music acts in restaurant in the evening. Near lots of shops and attractions. Can get a taxi outside for £5 which will take you straight to the souk area. Spa with comparable prices to less upmarket ones- you need to experience a Hammam. Great roof top pool with loungers- food and drink on tap whenever you want it- 70MAD (£5.70) for 500ml lager- cocktails £10 each. We did feel it was a bit too posh for us but we soon got into the swing of it. Staff could not do enough for us, super nice and very professional. Every time we was near to end of our wine they came and topped us up. We really felt very spoiled.

Music at the roof top skybar was far too loud. I did complain and they turned it down.

This hotel is just beautiful set in an amazing location with lots of great amenities, the hotel itself it’s so stunning all the staff are incredibly friendly and welcoming they looked after us so well. The roof top pool and bar Lola is amazing foods lovely the vibes great and watching the sunset 🌅 just beautiful 🤩 We’ll definitely be back our little piece of Marrakesh paradise, It’s a 10 out of 10 from us.

Nothing bad to say at all.

Everything went pretty much as well as could be. The room was large and comfortable, the rooftop bar was great for the evening, food in the restaurant was lovely and the walk into the Medina was easy and pleasant - though a taxi for 10 euros was always available either way. For us, the best of both worlds, modern relaxed comfort and easy access to the historic centre

The only thing which fell below expectations was the depth of the rooftop pool - at 73 cm, too shallow for anything but I guess there are structural limitations, and there's always the big pool downstairs so not a criticism

Hotel is new and big. We stayed in two quite exoensive riads before this and honestly this was much better for almost the same price. There is water always, and hot one, it is clean, beds are good, you can eat without a fear of geeting sick, location is in the safest neighbourhood and cloae to the city, people are nice, there is a nice rooftop bar, wifi is weak for working but was ok for whatsapp and youtube. Air doesnt smell bad in the rooms like in medina and also there is better isolation then in Riads. As I said for Marocco this is a geat hotel. Everyone speaks English and French.

But do not expect european quality, even though everything is now more expensive then Switzerland. They try their best but ingreadients are lower quality, staff looks tired, breakfast is limited. For 150 EUR per night (out if the season) I stayed in Hilton in Japan, Netherlands, Switzerland etc. This is not the fault of the hotel, but 6 USD for a mint tea, 50 EUR diner per person of small not really special meals everywhere in the city is really sad. 10 eur for taxi wtf. I will not go back to Marocco. But if you do come to Marocco, this hotel is a good choice.

Oumaima from guest relations gave us a very warm welcome and booked us lunch at Jardin du Lotus and dinner at Azar - both were great recommendations- thank you. We loved how we were taken straight to the downstairs pool on arrival where were told about the hotel, breakfast times etc and our bags were taken to our rooms for us. Lunch at the rooftop bar was delicious and the service was very good. The prestige suits were lovely, and spacious and very good value for money. The bed was huge and very comfortable. The massage in the spa was lovely and very good value. The location was great. Would highly recommend.

There was noise from the street in the middle of the night on 2 nights from someone outside shouting.