Breakfast was excellent. Wide variety of foods and drinks, everything was superb! Location is perfect, within walking distance to most of the tourist sites.

There was dust in the corner of the room as well as around the cabinet. It was unclear what was complimentary (eg tea and coffee) and what was at extra cost. Guests would want to have a table near the bench.

Breakfast was very good; front desk staff, especially Rosa, were quite helpful and accommodating. Housekeeping did a super job every day. They were incredibly fast and efficient.

The fact that we walked around from train station for TWO HOURS trying to find the hotel, stopping to get information from at least 7 other hotels and one grocery store to ask for directions. NO one had heard of it or your street. I was beginning to feel like we had entered into a scam as this was the first time we booked through a consolidator and not directly with the hotel. I was not delighted with our very dark, small room with a miniscule bathroom. I do not recall that being the bathroom shown on the internet. I ended up being compelled to upgrade to a decent size room and a much bigger bathroom. I had no intention of spending that much, but felt we had to for our comfort.

Loved the location of the hotel, it was very central and close to all of the main highlights in Bergen. The room was very cozy, sheets were clean and linens changed daily. I especially love the soft pillows and simple Scandinavian / Japanese feel of the room. Breakfast was good with the perfect amount of options.

The only thing I would comment on was the elevators. I don’t know if it’s just me but I would sometimes wait 10 min for an elevator to come to my floor (I was staying on 7). My room was a bit small but cozy nonetheless. The other thing is when I first arrived I got lost looking for the hotel (turns out that the Charmant hotel also goes by Skoskredet hotel in their name and is actually on Skoskedet street) so the map kept taking me there and confusing me so I had to stop to ask someone. Important to note that this hotel is actually located on Domkirkgaten Gate (adjacent to the cathedral).

This hotel excelled our expectations. Located in the heart of Bergen with all the most notable attractions within walking distance. The hotel had excellent design and the comfort of the room was like nothing we've experienced before. The staff were super friendly and always ready to help and the breakfast was amazing. Definitely a hotel worth visiting again!

The location is excellent. Ultra convenient yet very quiet. We like the size of our hotel rooms. We booked two rooms, one of the room is decorated from fresh flowers from the florist next to reception. Not sure why the other room did not have one even though both are deluxe rooms. We like the boutique feel of this hotel and how green it is. A big shout-out to the housekeeping staff who were excellent in attending our requests.

The breakfast is ok, but for a five star hotel is not as I expected. We stayed 6 nights and the breakfast was the same every day. Consider offer more variety and also some bench space for us to place our plates when we get our bread/ food.

The staff were fantastic and provided us with lots of recommendations nearby. The hotel itself is lovely, the real plants are a nice touch and the restaurants are great. Breakfast was fantastic with lots of options and we dined at Izakaya which was fantastic and reasonably priced. The room was super comfy and it has air con! Which in Norway in summer is a godsend. Also the location is brilliant! Bergen is very walkable and the hotel is in the perfect spot.

This isn’t something I didn’t like but just a minor thing I’d expect in any hotel. Whilst we had wine glasses in the room and water from the mini bar, I’d expect water glasses and a bottle of water (this could be tap water as it was great) in the room. I asked for glasses at the bar which was fine but just a minor thing that I’m sure other guests would also appreciate.

The hotel is beautiful and a lot of thought has been invested in the design. The first room we were given did not have windows that open and this is a big no no for me. I went to the reception and was given the opportunity to look at a few rooms until l was satisfied. The upgrade was not free but was very affordable. I must mention that the bathroom was beautiful and optimally designed. The location was walking distance from many attractions..The breakfast was excellent. The restaurant in the lobby is excellent. Last but not least, the staff were really great especially Mirete and Sondrei who went out of their way to answer any of our questions! Thanks to Mirete we went on a « Norway in a Nutshell » trip which was the highlight of our vacations! Thank you !

The only drawback is that although the hotel is very easy to reach from the train station, its name appears on a small golden (I think) on the left side of the door and you have no idea that it is your hotel. In addition there are several streets which include the name »Skostredet” in them so our google map was confused as well. I think that the hotel should invest on a sign.. I recommend that you look at the picture of the hotel so that you know what you are looking for on your expedition to find it! It is really easy once you know: You make a right exiting the main Bergen train station entrance. You walk a few hundred meters and the road turns left. You continue until you reach a little square with a church on your right and on your left is the street with your hotel!

Walking distance to Bergen Train Station (about 7 mins walk) and waterfront where there are plenty of restaurants. There is also a self service laundry near this hotel (2 mins walk) which is very convenient. The standard room is spacious and I especially find the bed and shower extremely good. Breakfast is average. Service is very good. I highly recommend this hotel especially for those arriving by train at night. It is very safe to walk in the neighborhood even late at night.

Absence of safe box in the room. There is also no ironing facility but you can easily request for this.

The service by Sondre and Marete was truly exceptional going above and beyond the extra mile. I only had one request it was a quiet room and was in regular contact with Sondre. Upon arrival I was greeted by this unbelievable momento he had prepared especially for me, I was truly taken aback and lost for words. I have stayed in many hotels across the world, this hotel is understated luxury, it doesn’t have to shout out its 5 star service, like hotels in Dubai pretending to be sincere. This hotel by far just exudes quiet and classy luxury, together with exemplary members of staff who really care and you are 350 metres from the sea Port & main area. Also, the breakfast a choice beyond belief, so fresh absolutely amazing, I truly cannot thank you enough & celebrating with me my completion of all European countries visited, yes, saved the best till last. Thank-you 😘👍 Be assured that Sondre will guide you to the best restaurants and local well known reputable places to eat. Recommend the half day cruise & Funicular all pending how much time you have, I just wished I booked a week not 3 days to explore more of Norway, I will be returning, that’s a guarantee.

Absolutely Nothing!

Perfect location for a quick trip to Bergen. So easy to get to everywhere we wanted to go, as it was right on your doorstep! The hotel itself was lovely, clean, staff were helpful & friendly & we loved the breakfast!! We were on the 7th floor & had lovely views from the velux windows.

The pillows on the beds were extremely soft. My neck was sore on the night & all 4 of us said the same. Pillows need looked at. That's honestly the only fault I can find. Also, watch if you don't want charged for the mini bar items. The water & crisps on the shelf are not in the mini bar but they are part of the items you would need to pay for as extras. We didn't need them anyway. We'd definitely go back!