Comfortable beds, nice bathroom, clean, TV, small kitchen, very good and reach breakfast! Safe underground parking (20 zł/night).

There was almost none kitchen equipment, available only on demand. Only 3 forks and knifes, had to wash them all the time. I left my wallet downstairs and it was stolen in the hotel building (not in the hotel itself), staff was really not interested at all in helping me in this matter.

We recently had the opportunity to spend a few days at this hotel and overall we were pleased. The hotel is located on the outskirts of Krakow, offering a quieter environment with the advantage of easy access to the city centre. There is a small market next to the hotel with basic groceries and drugstores, which was very handy. There are also several restaurants and a cafe/bakery nearby. The rooms are very spacious and offer plenty of storage space thanks to the large number of closets and storage areas. Most rooms have a balcony, which is a nice bonus. We really appreciated the small kitchenette equipped with a microwave, fridge, stovetop and sink. The beds were softer but comfortable, and the rooms had plenty of electrical outlets. In the winter, the entire hotel, including the room, was pleasantly warm, which we appreciated very much. The rooms were cleaned every day, which was also nice. The bathroom was spacious, with a shower and plenty of storage, which made it easy to use every day. Breakfast was tasty and sufficient, including hot meals. There was plenty of seating in the breakfast room, which was nice. However, we would have liked it to be warmer as the room was a bit chilly. Parking is free at the hotel, which is a great advantage, or in the underground garage for a fee of 20 zlotys per day. The tram stop right next to the hotel allows easy access to the city centre, which takes about 20 minutes. Trams run frequently, but unfortunately there is no ticket machine at the stop, which may be impractical for some guests.

Occasional Wi-Fi outages made our stay a little unpleasant. Otherwise, we were very satisfied with the hotel.

I liked the fact that I had a very nice quiet room - I never saw another person on my floor, the 5th. I had view out on the small balcony. It was right across the street from the tram stop - and I was able to ride free as a senior. Tram ride is about 20 minutes or so to the old town area. Breakfast was very good. Staff was most helpful. It had a nice small kitchen area with microwave and refrig. Note: parking is in a garage below the hotel - the staff at the desk on the first floor will assign you a parking space - it was around 20 zl per day ($5 US approximately). Yes - Parking in the garage costs money, but it was very secure - it had a garage door at the exit which was closed at night.

I had some trouble finding the hotel at first, as the lodging is embedded in a building with other retail stores. After walking out on the street, I could clearly see the large elongated V on the side of the building which I could not discern when driving up. Note that the hotel is right across from the Bbibliotecha (library), a very modern unique structure. The Chmieleniec tram is also right across the street.

Large room, equipped with everything one could need for both short and longer stay, designed in good old style, with plenty of storage spaces. Very helpful staff. Good breakfast buffet. Free fast WiFi (however with issues).

Terrible coffee from the machine (I guess beans too cheap, because machine itself makes good impression). WiFi had issues - one of three devices always had problems with internet. Generally, room was bit worn out, deserves renovation.

1. Very nice, well decorated hotel. 2. Super clean. 3. Beds are very comfortable and big. 4. Specious room with a big fridge, microwave, sink, and small stove. And many big wardrobes and drawers which is very good for families. 5. Parking is available. 6. Breakfast was good, including warm and clod options.

1. There were only a few hangers in the wardrobes, which was not enough at all. Most of the wardrobes were empty with no hanger in them. 2. Room service only includes changing the towels and the trash bin. No cleaning or making the bed. 3. The staff in the Oregano restaurant, which serves the breakfast, are not nice at all. They look at you like you are bothering them with your presence. While the restaurant was full of guest, most of the time, there were no coffee mugs or cups, no spoons, and they didn't refill them until you asked them.

Room was really great lovely size Location though far out was perfect - tram stop straight across the road, frequent trams to the old town and near all tourist attractions Breakfast was fine for me

I thought the reception staff were not the most "customer friendly".. even taking account language difficulties

Vanilla is very unique hotel in Krakow, having home -like atmosphere blended with dose of nobility and luxury. Placed in the quiet and very nice surrounding, this cozy hotel offers a high level of privacy and peace. It has everything a person, or couple, or family would need for a nice and memorable stay. Rooms are exceptionally big and very cozy, equipped with nicely designed and well thought furniture. It has plenty of wardrobes, shelves and cupboards for storing things. There is also a convenient kitchenette, microwave and big fridge. There are absolutely no traces of wear and tear in the rooms, all furniture looks like brand new. The cleanliness of this hotel is at superb level, and that counts for both the cleanliness of the rooms and the cleanliness of the corridors and lobby. Bed linen and towels are snow-white. The cleaning staff makes no compromise on anything, they take a good care of every single detail in your room to make it perfectly tidy. Hotel staff at the reception is very nice and polite and they would do everything to make your stay as comfortable and pleasant as possible. Vanilla hotel is definitely a great value for money, and is already my choice next time I come to Krakow.

Everything was perfect!

a clean convenient place to rest one night.

do not count of their 'shuttle' as actually they do not have any but they just order a taxi to the airport that will double charge U anyhow and each minute that your flight might delay will be on a taxi charging/receipt paid by U...quite disrespectfully I consider this from a hotel mentioning in presentation that they provide shuttle to the airport :)))))

It was a great location near the airport, only 10 minutes walk on the sidewalk. The rooms were modern, cozy, clean, but small. There was a big TV, soundproof windows, colorful furniture, and I even had a corner next to the bed. Perfect for a few hours of sleep before the flight.

They advertised that they would provide some snacks for guests who had to leave early to get their flight, but the selection was very poor and unappetizing. To be honest, I was expecting a sandwich to go, would do.

Clean hotel, near tram stations, staff was very helpful, we got a huge lunch box for our early flight. The room is big enough. Breakfast was great.

Poor english from some of staff. You can hear the tram from the station quite often at night. All the windows could have had curtains so there was a lot of light at night.