The hotel is in a fantastic location. We were upgraded to a room with a view of the square which was a surprise. All the staff are very friendly.

There was nothing to dislike

The overall stay experience for us was exceptional , breakfasts are so nice with freshly made omelletes etc , they also have reserved hotel guests seating outside in the morning for breakfast , we loved this as its such a nice & relaxing way to start the day with a little Memosa from the breakfast buffet , their seating is right on the old town square . Food was amazing as well at lunch time , a lovely touch was a nice bottle of prosecco waiting in our room on arrival, the staff are very friendly & helpful, rooms spacious, very clean and well maintained, the room frdige is stocked daily , brillain nespresso coffee machine in the room with fresh milk in the fridge (home from home) an added bonus for us was room air con that worked and wasnt noisy , we like a cold room being from UK so had to use the air con at night to keep us cool in October . There's also a very nice non rowdy polish bar attached to the hotel and shows football/sports on mega screens . I chilled there when the missus was getting ready on an evening . Would we stay again , 100% yes, location is perfect for the old town, so much to do and see , we walked 41 miles in 4 days and still haven't seen or been to everything we wanted to do , eating and drinking around the hotel is plentiful , all very good quality & value for money , inlcuding the hotels restaruants . We will be booking again for sure . Thank you so much for the happy memories .

We had nothing to dislike

The place is perfect, there are no words, the staff is kind and helpful in everything, the location is in the center, close to everything. We were welcomed with a bottle of Fresco and 3 mini bars that include soft drinks and free milk. In addition, 3 apples and some chocolates. The suite has a jacuzzi and sauna and the breakfast at the hotel is perfect. We will definitely go back there again and we recommend everyone to book a room at the hotel.

There is nothing not to like, everything is perfect, clean, tidy, amazing staff.

Excellent location, room had a view of the main square and was within easy reach of restaurants, shops, transport and attractions. Staff were very helpful and the room had a free safe, dressing gowns and slippers. Our mini fridge was restocked every day with free water and soft drinks and we received a bottle of Prosecco on arrival and a bottle of wine on the last night. The room included a kettle, a coffee machine and a milk frother. The breakfast was varied with lots of choice and hot food made to order. There was a lift and 24/7 reception. Air conditioning in the room. Water pressure in the shower was very good and always hot.

It was an older period building and as such the windows were older with secondary double glazing but was still relatively quiet. The room was quite dark at the coffee area and the TV only showed Polish channels (other than Al Jazeera news channel in English).

It was a lovely clean hotel in a fab location on the main square! friendly polite staff. Cleaners came in every day and you could see that they had cleaned. Breakfast was a very good selection of continental breakfast, you could have a hot breakfast if you liked to for a small price which is good, although never tried as our day trips were early starters and we never had time. Room was nice and modern, and the free drinks topped up every day was a bonus! Bottle of complimentary Prosecco at the beginning of our stay and a bottle of complimentary wine at the end! Amazing!

Nothing to complain about!

Loved the location. Our room was fantastic. The hotel is absolutely spotlessly clean and all staff are so courteous and on hand to help. A complimentary bottle of prosecco upon arrival. We had breakfast included which have a very wide selection for all tastes.....and also a glass of prosecco if you liked a little treat in the morning to start your day. We had such a wonderful time in Krakow and this hotel is a must and we will be returning for sure. We would highly recommend it as it has all you need under 1 roof. Restaurant, sports bar great food too! Outside too there is plenty of seating areas to eat, drink and watch the world go by. Although all the staff in all parts of the hotel were fantastic, Julia in reception was outstanding.

Location was fantastic, so close to all restaurants and beautiful view of main square. A nice touch of a complimentary bottle of wine was given in the room as this was a special occasion trip. Staff were helpful to organise airport transfer for return. Had booked a transfer from airport via booking.com as “Luxury” but was no different a vehicle than normal taxi’s in taxi rank. For return, we booked a “luxury” vehicle with the hotel and vehicle was fantastic and what would be expected as luxury. Maid service was great quality and efficient. Room was cleaned and made up by the time we were back from breakfast every morning. Breakfast was a good selection and tasty also. Could not recommend this hotel more.

Only down side to this hotel is no lounge bar to have a drink in the evening from what we seen. You have use of the adjoining restaurant to have a drink but this a restaurant setting and more for food.

The location was so good we actually walked past the front door as we couldn't believe the property was actually on the main square. Outstanding! We arrived early and the friendly staff stored our luggage while we explored the city. We moved rooms throughout our stay so this is in two parts. The original room (standard double) was cosy with a well-stocked mini fridge (refilled daily) and free prosecco, fresh fruit and candies. The upgraded room had the same facilities as the standard double, but overlooked the main square and had a hot tub! Breakfast was delicious. A huge choice! I was surprised to see prosecco and vodka on the breakfast table but you can't say they don't offer something for everyone! The upgraded room had better A/C than the first, and the window opened which was lovely; people-watching while sipping the complimentary prosecco was a great way to spend an early evening! The beds were really comfortable but be aware that a double bed is two smaller beds attached together with separate duvets and mattresses.

There was a plumbing issue which led to our shower flooding but it was dealt with quickly and efficiently and we were offered an upgraded room as an apology. I marked down cleanliness to 3/4 on the rating because of this. There was also a slightly damp/musty smell in the upgraded room possibly from a previously overflowing hot tub (just a guess because the tub had a warning notice next to it!). It is an old building so the plumbing is probably temperamental. The A/C in the first room was not very effective so it was quite warm, and the windows did not open.

Fantastic service from start to finish! We used their airport transfer service, very professional, and made the process so easy! The location is stunning and very central to the main tourist site. The staff were smart, knowledgeable, and helpful. We had the double bed room looking over the market with a hot tub. Rooms were clean, bed was super comfortable, the hot tub was amazing, and the shower was fantastic. Cleaners did a grand job and so filled up our mini fridge, tea/coffees, change towels etc. Breakfast facilities were great and had varied options, so it mer most people needs and wants. I loved the free vodka each morning and the pancakes were delightful.

Found the hotel overall, far too hot.

Perfect location, bottle of Prosecco/sweets and apples in our room on our arrival and soft drinks in the fridge that were restocked as and when, the night before we left a bottle of wine was also left in our room (maybe because we never drank the Prosecco). Breakfast was good, good choice and hot food delivered to your table. Lovely decor although creaky and pretty worn in areas was still charming, loved the glass lift. Good housekeeping and amazing shower. Room was warm, as we left the heating on low throughout our stay, bed was so comfy with soft pillows, overall a nice stay.

We had a room at the back of the hotel with no view of the fabulous square that was lit up beautifully for Christmas, our windows were opaque but on opening we had a view of a grotty area with a squeaky door that opened randomly, even during the night. Because the hotel is in a pedestrian area we where dropped off around the corner, luckily because we’d booked a private transfer our driver walked us around the front of the hotel, on our transfer back to the airport we had to walk around the corner again to get a bolt, no issue really.