Perfect location about 50m from the square in the middle of the old town. Lovely feel to the hotel as you walk in and the rooms were very nice & spacious, with a large bathroom which had a lovely heated floor. Spent a couple of early evenings at the rooftop bar which was lovely (maybe helped by the fab weather we had). Used the spa - nice little pool, sauna and steam room and there was a gym / machines there. Breakfast at the hotel was not pre-booked & seemed quite expensive to have as needed (PLN140 each), but we did have it one day and then decided the have it on the next also as it was so good (and given what we had, good value) - as well as the freshly cooked selection, there were cereals, breads, cheese, meats, fruits, juices & smoothie as well as of course several very nice coffees! Seems the standard is to cook the poached eggs so they are not runny - we asked for runny on day 2 and they arrived to our perfection! The main reason for the visit was to pick up our "Z" parkrun at Zeilony Jar - took a taxi there on Saturday morning (25 mins - PLN80) but got a bus & tram back (40 min ticket) for PLN6 about £1.20 each - there's a very nice bakery near the parkrun!! Walked to the hotel from the main train station (Krakow Glowny, 15-20 mins) with train taking about 15-20 mins (PLN 17, about £3.50 each). We left at 3:00pm on the Monday and took a taxi to the Airport which took 50-60 mins and cost PLN 130, about £26 If you are planning to go to Auschwitz-Birkenau : book your trip very carefully. We booked well in advance with Viator and it was cancelled by them 3 weeks prior, then again with Headout who sub-contracted to At Cracow and it was then cancelled by them 2 days prior. At this stage too late to re-book - we tried several places in Krakow but all were fully booked. Apparently this happens quite regularly with the online tour agents.

Nothing at all!!

The location is fantastic. 67 steps (Yes, I counted) from Rynek Glowny, the central market square. It's literally the perfect location for a city break in Krakow. All locations easily walkable. The building is an event in itself. Unique architecture, with exposed stone, concrete, glass and brick combine to give a simply brilliantly presented building, with the very best quality of materials on show everywhere. The best shower facility of any hotel I've ever stayed in, and with heated floors in the bathroom and easily usable air conditioning, the massive twin room we stayed in was always comfortable. The staff were excellent, very friendly and efficient. Definitely in the top 5 hotels I've ever stayed in.

It's a real stretch to say anything negative about this place, but I'd have loved a kettle in the room, and tea making facilities.

There was only one problem,which fortunately did not turn out to be violent or harming to myself and my wife,but on our first evening having only been in the hotel for an hour a situation occurred which frightened my wife and was very worrying for myself.A very drunk or drug fuelled very large man,who did not seem to speak English forced his way into our room very much shocking my wife and concerning myself.I managed to calm him and persuade him to leave our room but I had to accompany him in the lift alone with him down to reception- 6 floors alone with an intoxicated and very large man who could have possibly turned violent or aggressive Fortunately I got down to reception safely and the hotel staff took charge.However I was sat on the balcony of my room a few hours later,from where I could see the lifts,and the same gentleman appeared out of the lift.On this occasion 2 members of staff appeared and escorted him downstairs.My wife and I spent the rest of the night worried and concerned that this gentleman would again try to gain access to our room.

This hotel is beyond Outstanding ! One of the best hotels I’ve ever stayed at ! Gorgeous, amazing location , terrific staff and always helpful and friendly. The rooms and bathroom stunning ! The gym and pool , steam room , sauna Fabulous ! The sky bar terrific ! Everyone coming to Kracow should stay here

The hotel location building and staff were all excellent. It's a gorgeous place with lovely rooms.

The rooms don't have tea and coffee making facilities and worse, it wasn't possible to buy tea and coffee from room service without paying for the whole breakfast I've never stayed in a 5 star hotel where this is the case. In fact much cheaper hotels have coffee facilities in them it is a bizarre oversight and a real downer on an otherwise excellent hotel.

The location of the hotel is perfect, 1min walking from the main square. Very nice hotel, in line with the pictures. The room was spacious and the bathroom was functional (though a bit small). Free bottled water everyday. The spa facilities are great and complete, with two pools, one steam room, one sauna and one relaxation room. The gym looked good as well.

The absence of night stands in the room (one high furniture on one side and none on the other). The pillows were a bit thin and the bed a bit small. No coffee machine in the room. No smart TV (e.g. access to streaming apps)

Location is just off the main square, so very easy to find and to base yourself for your visit. IT felt very secure and safe. Breakfast was the best - a huge and vareid buffet of good quality options, with a hot cooked offering as well. The kitchen were very attentive with our requests. The junior staff were excellent, it seemed like they really enjoyed interacting with guests. The spa was a lovely experience and very tastefully done. The gym is clean and well thought out, and my masseur was masterful. Our rooms were both upgraded which was extremely generous and completely blew us away. Everywhere around the hotel smelled really lovely. Little chocolates provided and even a candle for my sister to blow out on her birthday.

Senior manager was a little distracted/gruff when my sister checked-in, not a great first impression for her. It would be lovely to have a cosy place to relax - so much on the website is made of the design of the place, perhaps some more comfy areas would make it a 10/10 for me.

Beautiful hotel which could not be more conveniently situated for the historic centre. Rooms were spacious and clean with a good size bathroom and lovely shower. Very nice Aqua da Palma toiletries. Very friendly staff. We used the pool which was lovely and relaxing, especially because we were the only people in there.

The duvet only reached the edge of the bed which meant we were constantly uncovering each other. They provided another small one when we asked but I found it odd the one provided wasn’t an appropriate size. The lighting in the room was a bit too subtle even when everything was switched on. The bed and armchairs were exceptionally low

The location in the center is great, and they offer a shuttle service for a good price. The breakfast was very good, with a huge variety of delicious food. The restaurant in the Hotel, had very good, high quality food. The price for that was obviously higher, but compared to what you get, definitely worth it. Also great was the Spa/gym area with lockers and changing room.

Interestingly one thing was missing in the room, that i usually see in the most other hotels i stayed. And that was a hot water boiler and a coffee machine with tabs, that you can drink tea or coffee in the room. Beside that was it a great Hotel.

Lovely hotel in a great location close to the old town Square. The room was gorgeous and very spacious. Lovely facilities with swimming pool. Staff attentive and helpful.

Overall it was a lovely stay but had a few issues. No non-slip bath mat so I slipped in the bath and hurt my knee. No kettle, I asked for one which was supplied but no mugs. We asked for mugs but these were taken away when cleaning and not replaced. When picking blueberries at breakfast lots of fruit flies came out of the bowl which put me off my food. The sky bar didn't ever have any staff so you couldn't enjoy it or have a drink there.