Excellent location. Knowledgeable staff. Great rooftop bar and restaurant. A memorable city to visit.

Bath/ shower was difficult to access.Room could do with better lighting.

We chose Kossak mainly becaus of its excellent position to walk to the city centre (which is only a 5 minute walk away). At the check in, we were told that the hotel will be undergoing a major renewal and that we would be the firsts to experience the new room's layout. The accomodation was excellent, cozy, super clean, with all the possibile commodities and showing a fantastic design. Bathroom and shower were big and super comfortable. Breakfast was among the best we've tried all over Europe and the breakfast room is top-notch! The staff is super discrete, helpful, responsive, competent and always smiling. Bravi!

Honestly there hasn't been a single flaw in any aspect...

This was a new location in Krakow for us, and we are very happy we tried it out. We had a beautiful view from our room and an even better one from the rooftop restaurant at dinner. The bed was very comfortable and the bathroom was excellent, even has a heated mirror! Staff were great, took care of our luggage, and had it waiting in our room. The hotel style may seem a little dated, but the room was nicer than may in 'newer' hotels, and the carpeted stairs and hall made it feel quiet and a bit classy. Also, the location is a bit further from the main station, but getting there was easy on the tram and it is more than made up for by the proximity to the river and the castle etc. A great choice for exploring old town without the noise and traffic of closer hotels.

Nothing to complain about!

We stayed here during our trip from Japan. Although we had booked a standard room, we were kindly upgraded to a suite as there was availability. The room, including the bathroom, was extremely clean and comfortable, and the view of Wawel Castle from the window was absolutely stunning. The staff spoke in clear and simple English, considering that our English was not very fluent, which made communication stress-free. We also had żurek at the rooftop restaurant, and it was absolutely delicious. If we visit Kraków again, we would definitely love to stay here once more.

The only slight downside was that the hotel is a bit far from Kraków Central Station. We visited the Auschwitz Museum from Kraków Central Station and traveled to Warsaw after checking out, so it was a little inconvenient. However, arranging a taxi through Uber only cost around 1,000 yen one way, and the hotel has excellent access to the Old Town. So, if a little extra effort isn't a problem, I think it wouldn’t be an issue.

Warm welcome, very competent, friendly staff. Fresh new carpets throughtout, in fact the whole hotel's furnishings appeared to be new. Sumptuous breakfast, I cant think of a simple item that was not available! However I would recommend the hotel due to its beautiful location, cleanliness and very helpful, happy team.

Rooftop restaurant closed. The big downside for us was, the refubishment had not been completed in the roof top restaurant. THIS WAS THE REASON I HAD CHOSE THE HOTEL. We were very disappointed. We had not been fore warned !

I had a fantastic stay at Hotel Kossak in Krakow. The staff were incredibly friendly and welcoming, making check-in and the overall experience smooth. The rooms were spacious, comfortable, and well-maintained. The larger of the two rooms had additional facilities including robes, slippers and a good quality coffee machine. One of the highlights was the exceptional breakfast, offering a great variety of fresh and delicious options,both hot and cold. The hotel is conveniently located close to the main centre, and for added convenience, there’s a nearby tram stop that makes exploring the city even easier. Also would like to mention the hotel transfer although more expensive than a taxi was in a luxury vehicle with great communication beforehand. I was very pleased with paying the additional cost. Would highly recommend!

Only issues I had were the shower layout over the bath didn't make much sense meaning it felt there wasn't much space to enjoy your shower. Not a dislike but just a comment, if you want to use the shower give notice as it is not left on.

The location was ideal, about 10 minutes walk through a pleasant area to the Main Square. Our room, deluxe double, had a stunning view of the river and Wawel Castle. I had, before arrival, emailed the hotel and they arranged a taxi from the airport and also helped with the arrangements to visit Auschwitz. On arrival we were given a list of suggested restaurants, compiled by previous guests….really helpful. The bed was very comfortable and the hotel was very clean. Breakfast was varied and very relaxing…..never rushed or crowded.

Nothing

Food at breakfast was outstanding, best hash browns I've ever had and good selection of meats (hot and cold) pastries and breads. Something for everyone. Staff were very helpful, it was my partners birthday and I asked if they could put a cake in the room for our arrival, they did with no extra cost. We had to leave before breakfast on our last day so they made us a breakfast box to take to the airport. Had an incident where, after booking, we found out we were arriving a day early due to the airline moving our flights and they happily amended the booking at the same price per night as agreed on booking.com The bed was huge, our view was really good (5th floor, castle view) and it was reasonably priced. The bathroom was really good and the room seemed to have little extras that we needed, boot cleaning kit, sewing kit (partner ripped a hole in her coat pocket). Would 100% book here again if I returned to the city.

Only minor downsides, felt like a slightly longer walk to the market square than anticipated and limited TV facilities which is fair enough, as you don't go away to watch tv but during those "rest hours" in the afternoon, it might have been nice to have something familiar on in the background.

The hotel was in a central location. The room was very comfortable and nice. We arrived at the hotel very early in the morning with our two children — one 11 months old and the other 5 years old — and despite the early hour, they allowed us to check in without any delay. We were already in our room by 10 AM. The breakfast was just as good as mentioned in the reviews.

My only criticism would be that the food items at breakfast didn’t have name labels. It’s a small detail, but I think it’s quite important, especially for foreign tourists.

Excellent hotel with super friendly staff who did everything they could to make our stay perfect! Breakfast was superb, beds very very comfortable, showers and free sauna very good, towels and bathrobe supersoft, very clean everywhere, and the balcony had an amazing view on the castle and the river was just soooo nice!

nothing; my stay was just excellent