Location was brilliant - about 1 minute walk to krakow square. Staff were really attentive. They aren’t in reception 24/7, they only come to reception for check in. But they were happy to accommodate us slightly earlier as that’s when our flight came in. Loads of communication leading up to our stay including recommendations. Hotel had a lovely hot and powerful shower, free tea and coffee in the room and it is cleaned daily and topped up.

There are a lot of stairs and there is no lift, this did not affect our stay at all but is worth mentioning for others who may not be able to handle it!

Position of the hotel was fantastic, 2 mins off the main square. Rooms kept very clean every day, and the breakfast provided by the hotel (at a lovely little restaurant two doors down) was fantastic. What really made our stay was the incredible helpfulness of the blonde lady at the front desk (apologies, but we never asked your name !). She was the best front-of-house staff we've encountered in 40 years of travel!

The only problem we found witht hte location is that we were unable to park at the hotel as the street is blocked off to regular traffic - we found a car park avbout 10 mins walk away but that added an extra £15 per day to costs.

We have just returned from a fabulous stay at SZEWSKA 22 Boutique and can’t wait to go back! The location was perfect; a 2 minute walk from the main square and surrounded by lots of lovely, reasonably priced bars and restaurants. The room was lovely, spotlessly clean and both my partner and I agreed that the bed was THE most comfortable we have ever slept in!! The receptionists were all really friendly and could not have been more helpful, even surprising my partner with a card and chocolates for his 40th birthday! All in all a perfect stay at a perfect hotel!!

Nothing!!

This was a gem of a find. From the start to the end of our stay the staff were amazing. The location of this hotel is ideal just a few minutes from the Market Square, there are shops, bars and restaurants on your doorstep. As I said the staff were amazing, no request was ever too much. They helped with our luggage up the stairs as its an old building there isn't an elevator. No request was ever too much, there is tea,coffee and bathroom supplies in the lobby which you can help yourself to at anytime. The staff was so pleasant, wew were visiting as a family of 3, my mother, myself and my 6 year old daughter. They staff were so kind to my daughter they made our trip extra special for her, they gifted her with a lovely bar of chocolate wrapped up in a bow, she was delighted. The hotel itself is beautiful, the rooms are cleaned everyday, towels are replenished. There is tea and coffee facilities inside your room, the tv has netflix and little bit spotty at times but that's fine and the beds are comfortable. I will definitely be coming back to this heltel. Thank you for making our stay wonderful.

A very well positioned boutique hotel, in the old town, spacious room nicely decorated, very nice staff. Breakfast served at a restaurant nearby is excellent.

After we checked in, we discovered that we had no shower gel in the bathroom, and found an empty plastic package in the fridge. We stayed in room no.1 facing the street. The air conditioning makes a disturbing noise during the night, and added to the noise from the street full of pubs (open until morning) it did not allow us to sleep well. Maybe better soundproofing would help....we appreciated that we received earplugs.

Every member of staff in the apartment couldn’t do more to help. They were really accommodating of our early arrival and when we left our bags with them due to our late flight and even gave us a key to get back in after our check out time. They provided complimentary packs of razors and tooth brushes at reception. Really appreciated. The breakfast was just down the road a little. Food was fantastic! FYI for the Brits, your tea won’t come with milk in Poland and it is a lot weaker than we have at home. They serve tea with lemon :)

There were complimentary tea and coffee at reception however, when the receptionist left, she didn’t realise there wasn’t any more tea so we had to go out to the shop and buy some. Not an issue at all, but just the only thing I can recall that was a slight negative. Everything was honestly perfect.

The room was beautiful, location was perfect too. Bed extremely comfortable after a long day, sightseeing. Very close to everything you could need. Breakfast at the nearby restaurant was delicious. Host at the property was lovely and welcoming too. Pizza shop next door was delicious too!

Obviously what alot of people disliked was the lack of lift and the 3 floors of stairs to climb! Im fit and even i was out of breath! For us it wasnt too much of a problem as we are reasonably fit and healthy but i can definitely see it being a problem!

Our family booked 3 rooms so we basically occupied the whole wing (the hotel was like a big suite with 6 rooms in total). The whole place was extremely clean and neat, there's a coach in the common area with coffee and tea for you to take. It felt comfortable and great!

The only thing was there was no elevator and it was hard for us to carry large pieces of luggage up and down for 3 floors. The front desk girl kindly offered to help us carry things up, but it was still difficult for us as we are a family with elders and a kid, so my husband and I ended up with pain in our wrists.

Great location in the Old Town, nice room with a huge, comfy bed. The room was kept very clean and tidy. We'd definitely go there again when coming to Krakow.

We got breakfast in the restaurant next door. It was a really nice place with good food, but unfortunately they were not flexible. We wanted something else that wasn't on the "hotel-menu" and were quite willing to pay the extra costs, but instead they charged us for the entire meal. Seemed a bit weird.

Property was in a prime location The apartment itself (number 10) was spacious and very comfortable and quiet The bed was large and the shower was powerful Receptionist was extremely helpful and arranged for us to pick up breakfast the previous evening to store in our fridge in the room as our trips were booked for early pick ups

Only things that could be improved on would be better lighting in the stairwell and breakfast to be available earlier than 0900hrs in the local cafe