The breakfast was very nice for a budget friendly hotel, and the whole property was very clean. The best part of the hotel was the staff- the customer service was outstanding and everyone went out of their way to make me feel welcome and comfortable. That personal touch was the reason I would highly recommend Hotel Ilha to any traveler.

Honestly, there was nothing to improve. I think it was a great option in a great location for a competitive price. The rooms were fairly basic, but that is what I would expect for a budget friendly hotel.

The hotel is in a central street of Angra do Heroísmo, in a walking distance to the most relavant places, as the Town Hall, the Cathedral, the Garden. It is also near the sea, making it easy to go to the beach. At the same time, it is surrounded by different kinds of restaurants, shops and near a book shop that is also a caffé. The room was nice and clean. Comfortable, though not too much. It was a nice place to arrive to at night for a good sleep. Breakfast was simple, but good. One could eat enough to go on until lunch time.

The location is perfect, close to the marina with the favourite icecreams, the beach, very central. We also like the Donna Amalia cake for breakfast! Our room was on the streetside what gave nice views. The lady at the reception give well-informed information. Better than the tourist office actually! It is also possible to rent a car here, but we did not know that beforehand. Airconditioned room.

We had a very pleasant stay but the bathroom could need some renovation. There was a request not to use the bathtub in case of overflooding. But you do want to shower.

Hotel Ilha is a great place for so many reasons. Its location is perfect for visiting Angra, but even more importantly, the reception staff is exceptional; friendly, welcoming, helpful and fluent in English. Also, the hotel could not be any cleaner, whether its your room, common places or the very nice breakfast room, everything is immaculate. A very nice, simple breakfast of fresh local breads, rolls, cereals, yogurts and jams as well as coffees and teas are put out daily. Loved the place and hope to stay again any time.

Nothing, however if you have physical limitations, you should know that it is on the 2nd floor and above with no elevator.

The hotel is very conveniently located in the city of Angra and we were able to access everything easily by walking distance. When the staff was around, the customer support was also great. The first night we stayed at the hotel my husband couldn't sleep because of weird noises. We asked the front desk if we could move rooms and they upgraded us to the suite for no additional charge which was extremely generous of them. We were on our honeymoon and the staff also left us sparkling wine as a gift in our room.

The hotel was almost never staffed, including during main business hours. We had to visit a different partner hotel next door to ask questions and to check in late.

The staff was extremely nice and helpful, especially the cleaning staff who also oversaw breakfast, whenever I needed something they always helped immediately and were very kind! The hotel is located in the city center, so it has a great location. It's clean and cozy, the breakfast options were nice, but slightly limited. It's an excellent choice for the value.

I moved to this hotel after the one I had booked turned out to be awful. Ilha was delightful, right in the centre of town but still quiet. My room had no view - just the roof next door, but I didn't mind as I was so pleased with the accommodation. Super clean, space to move and a huge bathroom. There was a desk and chair but an armchair would have been nice,

The only disappointment was the breakfast - very basic, rolls, ham, cheese, preserves, cereals - adequate, but some fruit would have been nice.

Hotel Ilha impressed me with its prime location, excellent communication, and thoughtful approach to parking. The central location allowed easy access to attractions, dining, and shopping. The staff's communication was exceptional, providing timely assistance and helpful information.

While there was no on-site parking, the hotel offered a secure option just a 10 to 15-minute walk away. Overall, Hotel Ilha is a fantastic choice for its convenience and attentive service.

Hotel Ilha impressed me with its prime location, excellent communication, and thoughtful approach to parking. The central location allowed easy access to attractions, dining, and shopping. The staff's communication was exceptional, providing timely assistance and helpful information.

While there was no on-site parking, the hotel offered a secure option just a 10 to 15-minute walk away. Overall, Hotel Ilha is a fantastic choice for its convenience and attentive service.

Very clean, excellent location and very helpful staff. Good shower.

Mattress was too soft for my liking. Front door is extremely noisy ...in the middle of the night it will wake you up. Breakfast could have a bit more variety if not everyday, every other day.