Fantastic facilities and service, we were in love with all activities and delicious food! Overall, great experience and definitely we will be back!!

We didn't love the fact that some restaurants (e.g. Japanese) require very fancy clothes. We didn't consider this being a requirement for the hotel, and didn't bring any appropriate clothes for fancy dinning.

Absolutely fantastic hotel. Relaxation at the highest level. Although not everything was ready in November, we didn’t feel at any point that the hotel was unprepared to host guests (the indoor pool and water park were not yet finished). From the moment we arrived, our comfort and good mood were prioritized. The concierge greeted us with drinks, brought wet face towels, and explained the basic information. We did have ants in our room, but a new room with an ocean view was promptly offered. The rooms are excellent—spacious and fully equipped. Bathrobes, slippers, toiletries, and a stocked minibar were provided. The beds were very comfortable, and the terrace had seating. Everything was impeccably clean! The lounge with gaming consoles, arcade machines, and the kids’ club were all new and ready for use. The hotel is beautifully located and very expansive, which creates a sense of freedom. In November, it was hard to come across other guests around the property. The food was tasty with a good selection, though somewhat repetitive—breakfasts were the same every day. International-quality alcoholic beverages were served, all of very high quality. There are several restaurants, so everyone will find something to their taste. Our favorite was the one by the ocean—Voce. Excellent food, including seafood, grilled dishes, and local delicacies. The biggest highlight of this hotel is its amazing staff: at Voce, Joy and Pandav were exceptional. At the main bar, Diggo made the best drinks, and in the Cocoa café, Vitaly and Linda stood out. It’s impossible to cover everything, but once this hotel fully gets going, it will undoubtedly be top of the top! We will definitely return!

The check-in area for the Preferred guests was fantastic. We waited for a while to get checked in, but we enjoyed a welcome drink and fresh snacks, and the view from the balcony while waiting. The receptionist Sara made our stay unforgettable by arranging a surprise - an extremely personalized and well-thought dessert at the end of our birthday dinner. Sara's colleagues who presented us the dessert were also very friendly, professional and kind. This hotel has amazing facilities, absolutely outstanding staff, and the most epic location so far. The food was top-notch and high quality, too. Everything was fantastic - the ice-cream bar, the restaurants, and even the buffet food. The views from the property are unforgettable.

Loved everything about the hotel! The staff was nice and welcoming, ready to help at any moment. Rooms well equipped and clean. All inclusive in this hotel is just exceptional. All food was of high quality and tasted amazing. The location is just 10/10, huge territory of the hotel, private beach, there is a breathtaking PR8 nearby. It is now my go-to hotel in Madeira. We will definitely come back!

nothing

Everything was perfect and luxurious, well organised and nice. This is the place where you can really relax. If you want, you can go hiking or just sunbathing, on the beach, one thing is for sure, the hotel staff will help you with everything

Everything was fine

The hotel, the location was perfect.

Our aircon did not work. Despite asking to have it fixed, it wasn't and no update was given.

Food and Restaurant options were excellent Service and friendly staff top rate (Karki in Oishii) Great Pools and plenty of lounging options available Buffet was always plentiful and had a lot of options Cocoa Cafe was a highlight, staff and pastries amazing Rooms were large and well air conditioned, great sea view Splash pool and slides for our kids was a hit Good activities, morning Yoga, Pool fitness etc.

TV had internet issues with channels One/two late night staff visits to replenish items in room Some paintwork touch ups needed here and there No beach, rocky shoreline, but still a lovely setting Room service selection not extensive and seemed to be a task for the reception when it was ordered

Spa not ready. Service at the beach/Pool not very good

We had an amazing experience thanks to our wonderful server, Jewel. From the start, he was warm, attentive, and incredibly knowledgeable about the menu. What really made the evening stand out was his spot-on drink recommendations—especially the Clover Cocktail, which was hands down one of the best cocktails I’ve ever had. Perfectly balanced, refreshing, and beautifully presented. Jewel’s passion for hospitality really showed in everything he did. He made sure our glasses were never empty, checked in with perfect timing, and added such a personal touch to the experience. If you’re visiting, definitely ask for Jewel—you won’t be disappointed. His drink suggestions alone are worth the visit! Also loved the hotel and location. Beautiful scenery! We would definitely visit again

-The ease and comfort of everything! -Excellent, kind, friendly and warm service. -Beautiful location. -Chill, comfortable vibe. -The food was excellent. -Spacious, clean, elegant room with striking views. -Peace and quiet.

The indoor pool was closed and we did not learn of this until we arrived (and it was too cold top swim in any of the other pools). They offered us a discount on massages at the spa (but did not say how much of a discount) and we attempted to book two massages on the app but they were not confirmed and a few minutes before what we hoped would be our appointment we got a phone call saying there was not availability for two appointments at the same time. It was a bummer but I suspect they are still figuring things out. The app showed all of the restaurants had zero availability for the one evening we were there which was a disappointing. We spoke to someone at the concierge and they helped us find something which we were grateful for.