Staff were friendly and accommodating to our needs e.g., providing us with a kettle on request. The breakfast was really good too. Also there's a lovely man named Carlos across from the hotel who deals in car rentals, and provides parking as well as great deals. Lastly, there's lots of local amenities and some superb restruants just a stones throw away.

The location was closer to the airport than I had imagined which meant there quite a few planes coming in and out. There is also no pools of water nearby, except for an imported sand beach with wave breakers in walking distance... not really comparable to the back sand volcanic beaches you can find in the north west side of the island.

Great location, the staff was very kind - I had to check out at 4AM and they left a packed breakfast for us to pick up on the way out :) . Beds comfy, room clean.

Unfortunately we were a bit unlucky as there were other very noisy guests and we couldn’t sleep properly because of the shouting & door slamming. Poorly insulated, you could hear the traffic too. Other than that, an overall good experience.

Enjoying the renovated room, loved getting rid of those old carpets. Beautiful wiew from our room/balcony. As earlier a very god choice of breakfast. And a very serviceminded nice staff, quick answers before arrival and during stay.

Slippery bathtub, would be better with a change to shower. The bed a bit hard, but ok. Could use a bench or something for the suitcase and two chairs in the room.

The view from the room was amazing, the staff was very friendly, the location was central and with a lot of parking

The mattress was very hard and uncomfortable, and the breakfast was poor, specially fruit wise since Madeira it's a place known for having lots of tropical fruits locally

Close by the airport, great option if you need a nice hotel for early flight. Breakfast had enough choice, was a nice start of the day. Ocean is very close by, you can easily walk around the city from the hotel.

Rooms are simple, slightly on the smaller size. Terrace is just a step out size.

It was very nice spacious and clean. Beautiful bathroom and balcony with a view at the ocean. The staff were nice and helpful everytime I needed something.

Breakfast could be little better. But still it was fine

Really liked all of the staff they were extremly helpful and friendly

Having to pay for a key to the safe,no refrigerator in the room only available at an extra cost

Amazing experience, super nice staff. Very nice room with stunning view to the beach.

A small fee for parking a car during the day (after 8am on working days and Saturdays).

Very good location (in the center of town and close to the airport), spacious and cozy rooms, and helpful staff.

Breakfast had a very poor choice of food and low-quality/cheap products (like cheese, fruits, etc.) We choose this hotel for good reviews about breakfast but the reality was very disappointing.

Great location, friendly staff, Machico is a great location. Excellent breakfast. You have the option to go to roque beach but also to the sandy beach, very close to the hotel, pay parking is good, you can find easy a space

Nothing negative, just improvement for the owners Wifi is in your room, You should have the option to select the room with a bigger balcony direct from booking.com I did not ask the owner, but it would be good to have the option to rent a car directly from the reception and other travel options