After reading the reviews I was a bit skeptical, but I loved it. Yes, it looks a bit outdated but this has its charm (personal opinion). The room was pretty spacious and had everything we needed. The staff is super friendly and helpful, something you don't see often anymore. The food was very good. Fresh and plentiful. Although they have the same meals every few days, it does get a bit boring after a while. Still not complaining. The location is perfect; near a bus stop, some shops, and easy to walk to the city center (would take a bus back, since it goes up the hill/mountain). Facilities are kept in order and clean.

Housekeeping did knock on the door while we had the do no disturb sign. Guess that sign doesn't work. Checking in: Perfect and quick. Checking out: Almost missed the bus because the guy was too busy with something else.

The Staff were so friendly. Special thanks to Fabio, Jaoe Paulo on Reception and Manuel in the pool bar for their help. The food was very nice. I loved the gardens, beautiful and well-kept

Rooms are very dated but the bed was very comfortable. Please sort out your safe procedures, go digital. The cylinder method is prehistoric, it is free but if the key is lost, it will cost you €90! There is no body cream in the bathroom. The first bottle of water is free, the rest you have to pay for. Not 4* behaviour that is for sure.

Beautiful hotel in a perfect location. Easy walk to town, but nice and quiet with gorgeous gardens and pool area. Staff were super helpful and friendly. Food was plentiful and they happily provided us with packed breakfast and lunch on the days we took an excursion.

Nothing - I would very happily stay here again.

The food was great particularly during the week with good salads, meat and deserts. Can’t complain. The restaurant staff were very nice. Not so many little kids so our 4 year olds were up to mischief- Carlos and his wife were lovely and entertaining and also some of the other staff always had a lovely smile. The location is brilliant and we had a super room with views to the pool and the sea and a large balcony which was amazing! Good swimming pools which the kids enjoyed. Great location for our first visit to Madeira. Taxis to the centre are usually a good price at around 7 euros one way.

The reception staff were a bit more hit and miss except for the young lady. Also the automatic service charge for drinks/ ice-cream etc. For return taxi better to book yourself. We paid 43euros with the one through the hotel on the return but had previously booked a taxi to the hotel for 26euros with Madeira airport transfers- great service! The hotel building, bathrooms etc are quite worn.

We would return during a cooler part of the year. Our fault, we didn’t recognize there is no A/C during which our room was hot to warm late in August. Staff accommodated our request for extra towels for our frequent showers to cool off. The buffet breakfast was very nice, as well as the menu & snack bar items by the pool during the day, as well as the ice provided at the bar on request. The small kitchen would have been more utilized during cooler weather. We visited the Pestana Ocean hotel ( with A/C) for an included dinner reservation & facilities appear more upscale, but decided we liked the coziness of the Pestana Garden better overall, but needed to book during cooler weather.

Lack of A/ C, refrigerator worked poorly & put out a lot of heat & adequate parking is lacking, despite a daily charge which doesn’t guarantee a parking spot.

Good indoor & outdoor pools, well equipped gym and restaurant facilities.

The hotel like many others is located on the main road into Funchal. The road noise could be heard at times during the day/evenings. The buffet breakfast and dinner had a large selection, unfortunately, some evenings fish or meats were added to the majority of the items on offer at the buffet reducing the options available to vegetarians such as ourselves.

Loved the location. Came to Madeira to run and hike, so the hotel was conveniently situated to get local buses or walk into Funchal. The weather was so good we didnt use the facilities the hotel offered as we were out exploring. Initial problem with our room but the staff went out of their way to deal with it.

Great buffets but limited vegan options until we discussed our needs with the hotel and then we were spoilt! Offering plant based milk, yogurt and cheese really shouldn't be an issue.

The room was a good size, bed large. Internet had a good speed. Noise insulation good, commendably quiet.

Decor needs an update, everything a bit faded. No air conditioning, just a ceiling fan. Food - plenty of choice at the expense of quality

Everyone on the staff was super friendly, and the outdoor spaces had a cozy feel. We loved relaxing by the pool

Some parts of the hotel, like the gym, could use a bit of an update. The equipment and hot tub seemed a bit worn out, and a couple of things weren’t working.

We really enjoyed our relaxing stay at Pestana Garden Village. The hotel gardens are beautiful and really well cared for and lovely to relax in. Our bedroom was fine, we had a good sized balcony and the bed very comfortable (good firm mattress!), and the bathroom a good size, the kitchenette was useful to make the odd cup of tea/coffee. The maid straightened the room every day and towels changed regularly. We were impressed at how friendly helpful the staff were. We were on a half board package and can recommend eating at the Miramar restaurants - the Pestana buffet food was very nice but if you want a quieter/slower paced restaurant experience try them out.

The buffet restaurant could be a bit noisy and busy so we always say outside where there were fewer tables and you couldn't hear the piped music. The rooms and the bathrooms could do with updating.