This was the perfect hotel in the ideal location for us. Our well-equipped room was extremely clean and quiet, and we had everything we needed including coffee maker and kettle, air conditioning, different lighting modes, a large bathroom with toiletries, luggage storage space, and good Wi-Fi connection. Our beds were large and very comfortable. The breakfasts were delicious, with a wide range of options including local pastries. We also ate dinner at the hotel on a couple of evenings and enjoyed the amazing light shows afterwards. The friendly and helpful staff made sure we had a wonderful stay. We were upgraded to a room on the Executive Floor, which made our visit even more special; we have visited the Lumen hotel previously in a 'standard' room and that was also perfect. When we return to Lisbon again we would not even consider staying anywhere else.

Nothing.

Really clean and comfortable, staff were very accommodating and helpful. Decor was lovely. Rooftop pool area was very nice. Great location that was very convenient. Tablet in room had loads of info and was helpful for anything.

One night there was unacceptable noise that went on until 1am due to an event but the staff did what they could and we didn’t experience it again. Prefer tea and coffee to be replaced without asking

I like the cleanliness and the comfort. The amenities are good. The local is great, near the subway, restaurants, etc.

Internet is terrible and I wish I could changed my reservation at arrival to get a room at 6am or, at least, sleep sometime at the sofa while the check-in would be avaliable.

The suite is spacious, nice table to work, and I loved the modern style and TV sets that allowed to connect to my mobile devices.

Unfortunately I could not warm up my room. The whole stay the temperature in the room was about 19-20 deg, and if you stay up the temperature was just too low. So then for my next visit I avoided coming back to the hotel.

The facilities are superb: modern, new, clean, stylish, and comfortable! The location is great, too - it is no more than 2km away from all the main sights. There are shops and restaurants within walking distance from the hotel. Also, since we read that some people complained about the voucher system - it is great! If you choose not to get your room cleaned you get a €5 voucher to spend at the hotel (e.g. 2 glasses of beer (worth €6) for €1 - what's not to like!)

During check-in, we were asked whether we wanted to pay for breakfast for our entire stay (6 days) and only pay €8 per person (the regular price €16). We wanted to try the breakfast first and then decide, but that was not an option, so we only paid for 1 day. And thank god we did that because breakfast was beyond disappointing: all fruit - stale, bacon - cold, eggs - overcooked, pastries - average. The hotel also offers lunch and dinner but we didn't try it because of this horrible breakfast experience. Hotel staff were not the best, mostly absent-minded and disorganised. Also, there's a construction site next to the hotel so it is very noisy in the morning.

A wonderful stay. Our room was spacious, extremely comfortable and gave us a lovely restful time in the afternoon after some exploring in beautiful Lisbon. I particularly enjoyed the balcony over looking 2 sides of the hotel. The bed was extremely comfortable and gave us a great nights sleep preparing us well for more exploring the next day. Very nice toiletries offered in the bathrooms. The staff throughout the hotel are wonderful (from front of house, to those in the restaurants and bars to those in house keeping). All were very helpful, expert in their customer service and always with a smile. They make the hotel a very happy place. The restaurants served delicious food. We had breakfast and lunch in the hotel and the food was always fresh, tasty, of a high quality and offering a good variety. We also had a late supper one evening of your club sandwich and it was the best I have ever eaten. We really enjoyed the Lisbon Light Show which we watched from the bar.

We like everything

I stayed in this hotel in August and we were delighted with the cleanliness and service of this hotel. It was clear that everyone on their team was trained to be very professional and polite. We were lucky as we received an upgraded room from the front-office manager who was very welcoming as well as all the other staff members that received us. The area is not too busy, since it is slightly outside of the city center. But since the accessibility is great in Lisbon we had no issues with it being slightly further. They have a very nice variety of pastries for breakfast and the other options are satisfactory too. Overall, I would definitely recommend this hotel if you're thinking of going to Lisbon.

Nothing much

The rooms were spacious. We had an interconnecting room which worked really well for us. Lovely, big, clean bathroom with fabulous shower. The staff were polite and courteous, nothing was too much trouble, especially the restaurant staff at breakfast time. Thank you so much to Simon especially who made us a perfect pot of tea every morning. The Lumen light show again made this hotel a little bit different and was entertaining to watch.

My only criticism was we had to go looking for tea bags every evening except the first. They seemed to be hard to come by, but they were always provided when asked for.

The location of the hotel is very convenient - not quite in the center (which is good), but not far away. The nearest metro station is less than a minute away. Marquês de Pombal is only a 10-minute walk away. Wonderful staff, especially at the reception. A very solid breakfast. Quite a spectacular Light Show in the evening. We had room 413 for two - a very clean room, equipped with everything necessary.

The only inconvenience was the inability to open the windows to get fresh air and ventilate the room. This is in no way a complaint and has nothing to do with either the staff or the service, it's just that the hotel was designed that way. Of course, there is an air conditioning in the room, but this is not exactly the same.

Staff were very helpful and courteous and always trying to take an extra step to assist you. I had an early flight at 7am and the receptionist took the extra step to make sure the hotel provided a breakfast sandwich for me before I left for my flight without me even asking. They also did little things such as walking me to the elevator even though it was plainly in sight. There was much attention to detail to ensure high quality service. I highly recommend this hotel for it's staff and also the value of the room. I booked a standard room for one night yet without even asking they upgraded me to a suite for the night. Amazing staff. Will definitely stay again my next trip to Lisbon.