The location of the hotel was great!. walking proximity to the buses that take off to different sightseeing places. Breakfast was wonderful. Good spread of b'fast items.My kids loved making their own pancakes. The room was comfortable and clean for a family of 4. The staff was very helpful in suggesting restaurants for dinner ,which was again walking distance from the hotel. Due to some strike issues the company that I booked cancelled the tour and I was able to book a tour with the help of the front desk.They have an onsite Fido show which was good.

Employees at the front desk and restaurant were helpful and friendly. The LOCATION was the best of all for me, that I’m traveling Solo. Few blocks from the Metro, there is a bus stop in front of the hotel, walk distance to purchase tickets and get on the Hop on - Hop off buses, food market next door and the beautiful LIBERDADE Street. a couple of blocks away. Personally, I considered that the IBIS hotels are a safe choice when traveling Solo. They are always In the business district. In this trip, so far, out of 6 stays, this was the fourth In IBIS and the standards are consistent.

Nothing is perfect. I kept the don’t disturb sign for four days on the door. I spoke with different housekeepers to inform them that I will not need service during my stay. The last day, when I returned from sightseeing, I was surprise to see that the sign wasn’t at the door, my bed had fresh sheets. They had remove all the items from my bed, even when they put them back, I felt frustrated. After COVID I DO NOT allow my room to be cleaned in any hotel.

Good location, a few minutes walk to Marques de Plombal, which is the start of Liberdade street. Rooms were clean, decent size and well equipped. We got the room with balcony which was super nice and useful to sit down and relax in the evenings.

Two days before my arrival I started getting phishing messages from the property, through Booking messaging platform, stating that my credit card information needs to be confirmed or my reservation will be cancelled. I called the property and they didn’t want to check or to help in any way, they just told me to call Booking. Luckily Booking customer support was super helpful and, with their help, I managed to avoid getting my credit card details stolen. To this day I got no explanation from the hotel with what happened and how someone managed to send several scam messages from their account.

Amazing STAFF!!! From the moment we stepped into the hotel, we saw nothing but smiles, friendly staff always ready to help with anything. They gave us many tips about where to go and how to get there, the friendliest hotel staff ever! Breakfast was great with a gluten-free option and many selections. They also have their own bar and restaurant with great food and drinking options. It's a great meeting spot. We will for sure stay there next time! It's a very centered hotel with public transportation within a couple of blocks away, and there is always Uber 2 min. Away. Close to airport, restaurants, shops and all. We had a great time, family of 4, 2 kids 12 and 16.

There is nothing to dislike in our experience in this hotel. Its just not a 10 because, in my opinion, as great as our stay was, there is always room for improvement.

I liked that my room was on the 10th floor and had a great view from the balcony. I liked the staff in the lobby restaurant who gave me great recommendations for what to order. I also liked the front desk staff who were very helpful and always provided assistance with a smile. The hotel was in a really good location

I didn't like that a few days I had to take the stairs down since the elevator was taking too long to come up to the 10th floor. This was a minor inconvenience.

Location was good, near the metro. Breakfast is very good also they cook dinner every night if you want to eat. There is a drinking water fountain in the entrance.

There was no wardrope, closet, table in the room. There was not even a single drawer to put your stuff like wallet, phone etc. I had to put all of my stuff on the floor or kept them in the luggage. The room had a big balcony but come on, how come there is not a single closet to put your clothes or stuff. It's kind a strange.

Lisbon Is a very big city and most of the places could be reach by metro and public transport. This hotel Is few minutes walking from a metro station and in a party of Town full of bar restaurants, cafè and supermarket. Our room was enough big, Well organized with separates spaces for childrens and adults. Bathroom was nice and wc was provided of water bidet. In the room.we had a safe box, two televisions with International choise of channels, cafè and tea was free for guest such as wifi connection. Soap/shampoo was very abboindant and we haven't any trouble about It. Breakfast costs 12 euro for person, childrens doesn't pay....seemed very nice but we didnt tried It. The room was very clean and everyday at out return in hotel all was set and Clean and towels changed. The best at last: the staff Is kind, simpatic and very usefull . They helped my family very much letting us leaving our baggage at reception on last day (and even using toilet before we leave for Airport). P.s. Airport can be reach as well by metro really easily the line Is about 1,5km fare from Hotel. What to Say....we are really Happy, we could return even today... and we suggest to chose this hotel IBIS that never disappoint theyr customers! Thanks tò the IBIS STAFF and goodbye Lisboa!

Shower has sprinkles with water falling from above, i prefer when i can shower without make my hair wet. But bathroom has a free phon :) and i could dry every time.

Bed was comfortable Breakfast was great Great location Very nice staff

Poor storage and only 4 hangers If you’re traveling solo this would be ok but for 2 ppl this was not ideal. There are two end tables but no storage which was a silly design idea. Towels were thin. No conditioner. Minimal storage in the bathroom. The refrigerator in the room had a clear door w constant light on. Had to cover the door with my clothes for sleeping.

Our stay at this hotel had its highlights. The location, a 20-25 minute walk from downtown, allowed access to most of the city's attractions, but fell short of being within walking distance to major landmarks. If you prefer convenience, consider Alfama or Bairro Alto. It's worth noting that Bolt rides are only 3 euros to these areas, providing a great alternative to walking. The breakfast, while great, had room for improvement. It offered various cold options, but the consistently cold and flavorless eggs were disappointing. Although there was a good selection of food categories, we hoped for more daily breakfast variations to keep things fresh. Lastly, we found the hotel's Booking scores to be overly generous.

On the downside, there were several aspects of our stay that left something to be desired. One of the main drawbacks was the cleaning staff's performance. They fell short in terms of replenishing shower and hand gels in a timely manner, which is crucial for maintaining hygiene and guest satisfaction. Additionally, the daily room services were subpar and failed to meet our expectations. It left us with the impression that we could have done a better job ourselves at home. Improvements in these areas would go a long way in enhancing the overall guest experience at this hotel.

It's a great place to stay in Lisbon, close to the metro and many bus stops. The check in was fast and the staff kind and professional. The room is big yet cozy, very comfortable bed and great shower! The bathroom is good too. I appreciated that there was a space between the main door and the room's door itself, a further noise isolation. Anyway the room is quiet, so the quality of sleep is guaranteed. The breakfast was rich of choice, very nice! And the bar opened until 11pm was a plus, great to have the last glass of porto before going to bed.

I don't know if it was because of a big event in the city, but I found the price a bit high, especially for the area, close to public transport, yet quite faraway from the main attraction in downtown.