The breakfast was fantastic. It was the standard on which all my other hotel stays were made when it came to breakfast. The location was good it was not in the high tourist areas with all the restaurants by the port, but it was not far by train and there were plenty of places to eat by the hotel and not far at all.

Ideally situated hotel right next to the Marques Pombal Square. You can find there a number of bus options that will take you to most places in Lisbon and a metro station just around the corner as well. However, it is an easy 20 minutes walk to reach the city centre. I consider the location really safe full of restaurants and supermarkets nearby. The staff were really welcoming and friendly. Our room was modern and clean with a large comfortable bed. Breakfast included an incredible range of items to choose from and was very high quality, but not spacious for all the guests. We came always about 8 o’clock, so don’t know how it looked the rest of the morning. Overall, we really recommend this hotel and hope to stay once again while visiting Lisbon.

The bathroom door in our room didn't really fit into the frame, because they were a bit bigger, therefore they couldn't be fully closed. Not a big deal for us, just little uncomfortable. And it would be better to have the shower completely closed, because the floor gets really wet after a shower, no matter you try. Plus the elevators are extremely slow.

We asked for a higher floor and got the top floor with a small balcony. As a result, the room was slightly smaller but all the facilities remained the same. This is our 3rd stay with EXE mainly because of the location and access to the metro. WiFi speed was great for streaming, large walk-in shower and large towels. Fully stocked mini fridge. We didn't have breakfast at €12pp instead went across the street to the coffee house and they served fresh fruit etc. Staff were very friendly, as before. The reverse cycle Aircon worked well too.

As usual for me, beds a little hard for my hips and there were no complimentary toiletries, even for a 3 star hotel.

This hotel is located in a very safe area. Don’t look at kilometres because it is nothing compared to the amount of steps u will do every day around Lisbon. The most important that u can return back at 23.00 alone and not be scared. Location is really good. Breakfasts were very nice. Eggs/ bacon/ greenery/ cheese was wonderful/ pastel de nata/ apple pie was amazing/ coffee was good/ try tea (tea was very quality) / may be when season will come - there will be cucumbers and tomatoes also. If u think area is small for breakfast - don’t think. All people were civilised and breakfasts were very comfortable. Also they have Welcome Drinks. Once u come from a long walk - u can refresh yourself on reception with water with lemon. As per room - there will be basics (body lotion/ hand wash/ shampoo/ gel for shower). But I recommend to take all your personal cosmetics with u because usually we have allergies to unknown products. This is normal practice. If u need something - u can always ask guys on reception. They will provide whatever u need. They are very helpful. Bed was nice. There was smell in the room because in the bathroom looks like is no ventilation. But I opened balcony - problem was solved. Let’s keep in mind this is Europe and buildings are not brand new. So these things are normal. If u want to be picky - of course u will find disadvantages in everything. I am the person who visited more than 40 countries and I am a woman. So comfort for me is important. This hotel is nice. Book it, believe me u will not regret. And don’t be shy to ask guys on reception for help. As per Sintra, my big advice to dedicate one day of your vacation, take a train and go there on your own early in the morning. Book entrance to Sintra beforehand please. Plan your trip to Sintra on your own because u will need the whole day to spend there. Excursion is not enough. U will need more time there. But u have to visit Paco da Roca. Great place.

Location was great, walkable to the centre and on bus 744 to the airport. Our room was quiet, bed was comfy and room just decent size for few nights stay.

I would have liked a coffee/tea making facility in the room as I like to have coffee as soon as I wake up while getting ready. You can get coffee at breakfast and bring it upstairs later.

Accommodated our needs (we had a baby) so we were delighted. We needed a kettle to make formula and they gave us it for the week, lovely and clean place too. And staff were polite and helpful. Air con was great too as most hotels can be hit or miss with AC. Great area for wheelchair access or pram access as it's q uite flat around this area. Not hilly like the rest of Lisbon, I also felt very safe in the area as I had a baby and my elder family. So it's was the perfect place to stay regarding my needs :)

Not the most modern or the glam, but does the job, Lisbon is a city break so you will hardly be at the hotel so suited our needs for the time we were there!

The room was spacious, comfy bed, all the comforts that I needed. The location was central in the city and close to a metro station. The guy working the front desk when we checked in (Carlos) was awesome giving us tons of advice upon check in on where to eat, what sites were good to see vs not worth it and how to get wherever we were wanting to go.

The walls are unbelievably thin. My room was on the 6th floor and the noise from the street was so loud I thought the window might have been open. The area wasn’t crazy loud so it wasn’t a huge problem but I could hear emergency sirens and traffic sounds very clearly as I was falling asleep. If you need silence to sleep it will be tough. Also my devices could not get connection on the wifi and the tv had only Portuguese speaking stations so to watch tv at the end of the day was challenging. I ended up setting up my iPad on my phones hotspot to watch Netflix while I got ready for bed so this wasn’t a huge deal to me but if you want cable tv in English it won’t be available.

It has a great central location right off the main street, close to the metro and a park. El Corte Ingles store is located within walking distance. Nice cafes, stores and restaurants within an easy reach.

High stairs to get into the hotel and on the floor to get to the room, and no luggage assistance, wasn't convenient with my heavy suitcase :(

Cleanliness and friendliness Breakfast was good

No drinking water, coffee or amenities in the room

The room is clean, and ok room size as We just have one big suitcase. The reception staff is helpful, and there are quite a few good local restaurants around (most of them closed on Sunday) and as well 3 mins walk to a large supermarket. The window can be opened, that's good if I wanted to have fresh air.

The location is a bit far from the old town, but taking metro or Uber is fine. Because of the building design, there are few steps to walk to the rooms in each floor after taking the lift...not so convenient if you carried big and heavy luggages. My room is face to the main road, so it a bit noisy at night.