The size of the room is excellent. As a couple sharing the room we had plenty of room to move around without bumping into each other. There was also plenty of room on the balcony for us to sit on and the view of Lisbon from the 8th floor was great. The food in the restaurant was very good.

I find it hard to accept that a four star hotel will not even offer a small bottle of water to their guests on arrival! And that they charge €1.75 for each capsule of coffee (not even real Nespresso!). I also missed not having a complementary pair of slippers to use during our stay, or dressing gown... and a box of tissues in the bathroom is also always welcome. The bathroom was a little cramped.

Very convenient location close to the trains and walking distance to Avenida de Roma, Campo Pequeno and Saldanha. It is still fairly quiet being in the middle of the actual city. I arrived a bit earlier after a 27hrs flights across the world and the staff were very kind in not only letting me drop my bags but going the extra mile to enable me to access my room earlier.

Not necessarily the property as soundproofing is actually fairly good but some people still need to understand the concept of quiet hours. Not everyone is at the hotel to party until the wee hours and a good night’s sleep is very important to many when traveling. I’ve seen some hotels have started to place reminders for guests to observe quiet time between certain hours.

Great location right across from Roma-Areeiro train station and a 5 minute walk to Roma metro station. This made it really easy to get the train to Sintra and the metro into central places like Rossio and Baixa-Chiado. Staff were very friendly and the room was really clean. The bar is lovely and quiet with a super relaxing atmosphere. The hotel took care of our luggage for the day after we checked out as our flight wasn't until the evening. This was great as it allowed us to explore the city before our flight without lugging baggage around.

The room was exceptional! We stayed on the tenth floor and had an amazing view from the balcony! The room was spacious, the bathroom was modern and clean and had amazing lighting. The bed was very comfortable. We also added breakfast at our arrival which was the best decision possible. There was a lot to choose from, including fresh coffee and pastries. The location is really nice, there is a metro station 5 min front the hotel, which takes you directly into the old town. Loved the stay, were sorry we didn’t stay longer!

There is a train station next to the hotel so you hear trains from time to time, but it is not annoying, you barely hear it with the windows closed.

Friendly staff, welcoming reception, good breakfast. Stylish interiors differently themed on each story, nice room with nice balcony with a great view over the city. Near the train station and metro station.

The bed sheets are too warm for me because they include a duvet stuffed inside the top sheet. This made me alternate between taking them down and up during the night (too hot and then cold and so on...). Not a restful night as it should for me but not all guests on the same room shared the same opinion...

We were a family of five, two adults and three children staying for 10 days, and from the very beginning, Mr. Joao Chaves and Filipe Costa at the reception were exceptionally kind and helpful. They warmly welcomed us and took the time to explain everything we needed to know about the city, providing numerous tips and advice. Thanks to their outstanding service, our stay was truly wonderful. The breakfast was absolutely good. We were recommended this hotel for everyone. It is a really five stars hotel.

Very comfortable room, and very clean. The beds and sheets/linen is amazing. The staff very helpful, kind and welcoming. Compared to other hotels in Lisbon the sound proofing from outside was pretty good. Nice view from the balcony facing the city centre and sea side

The breakfast was good but could have had a bit more greens/fruits/yoghurts. The soundproofing within the hotel was not the best, but still better than any other hotels I've tried in the city so far.

Comfy beds, nice balcony, fast lifts, perfume at the entrance, cleaning women always available during the day and never disturbing, very nice bathroom with bidet. Small and nice gym, walking distance to the bus and metro stops. Supermarkets close by. Close to the bus for the airport.

No kettle, only an expresso machine but no coffe available. We bought some tea and used the machine to warm up water. The fridge was locked. I was expecting to use it for some storage. Before arriving o explicitly said I needed two separate receipts for the payment and they agreed via email, reminded again at my arrival, but at the end they complained and said it was not possible, that I should have reminded at my arrival (that I did!). It has been very annoying. A little bit pricey for not having breakfast included. The area has no bar around, at night everything closes. Last bus from city center at 10.30 pm

We wanted a hotel close to the airport for our last night in Lisbon before returning to USA. The hotel was a short Uber ride to/from airport so we could return our rental car the night before. The room was very large and well-equipped: king bed, tv, wifi, mini-refrigerator, large bathroom, closet and floor space - all worked well for us. The staff were super friendly and helpful and accommodated us when our flight was delayed and we needed to leave our luggage there all day and hang out in one of the lounges. It was only a 30-minute metro or walk from the hotel to Calouste Gulbenkian Museum, so we added that to our Lisbon itinerary - worth it!

no improvements needed

The room was very clean, I loved the clean look. Comfortable bed as well. Free breakfast with variety choices. Near transports such as train and lots restaurants.

Not to be informed about the mini fridge drinks charge and some of the snack that were left in the room. Only later I read a small note about the charges. Its best to inform guests about the extra room charges at the desk so they are not taken by surprise.