Lovely hotel, clean, comfortable, welcoming. Food lovely, staff really nice and helpful. Brilliant location. They gave us some wine and cake as a birthday gift !! 😁

The pool and spa were extra if you wanted to use them. It was quite expensive to use. If they have a pool, it should be included in the price.

The Hotel was attractive and very quiet. The room size and layout made for a very comfortable stay. The Hotel provided easy access to the Metro system and numerous local restaurants. The water infusion station adjacent to the elevators was a welcome touch.

Overall the breakfast offerings were numerous and tasty but we do have some comments and recommendations. Some of the hot bar offerings were lukewarm at best, e.g., the scrambled eggs and the porridge. The bacon was typically, to my taste, undercooked. I know many enjoy it this way but I recommend having some percentage of the offering more thoroughly cooked. I recommend having some nondairy options available at the dry cereal station.

Location, rooftop pool, excellent service

A tendency to charge extra for every possible thing which is inappropriate for this price level and at 4 stars. No facecloth in the bathroom which is very unusual!

Breakfast was gorgeous! The custard pastries are amazing! Gorgeous coffee, perfect.

We didn’t like that the pool on -1 was charged at €16.50 per person. We expect that to be included.

They were accommodating in changing our room from one facing the road to a quieter side and also from a queen bed to twin beds. However, only plastic cups were provided, which we didn’t particularly appreciate. I had to request ceramic cups from the reception for my hot beverage. While it’s not their standard practice, they kindly made an exception. The pillows, however, were old and uncomfortable—you could feel the filling had crumbled inside. It’s time they considered replacing them.

Requires a uber trip to town ( about 7-10 euro). There is a supermarket right across the hotel which was nice.

Lovely breakfast. Nice rooftop bar and pool. Kettle in room and fridge for mini bar

Beds were a little hard. Toilet kept refusing to flush and locations but further out than like

The room was super clean, with walk in shower, large bedroom area and bathroom, and a window that opened to fresh air. It was a great place for our 6 day stay in Lisbon as we could easily hop on the bus to museums, markets and galleries or walk to them. The wifi was not as good as other places we have stayed as the security was rated as weak so our anti virus protection kept bumping us off our equipment - we ended up purchasing data ourselves through our phone provider and hotspotting. When we first arrived the front desk promptly sent someone up to look into the issue but they said nothing could be done. So we just put it down to one of those infrequent travel inconveniences.

The location is very convenient, not only from the airport (directly accessible with the red subway line) but also for many of the attractions (as there is also the yellow line and many buses right in front of the door). Our room was huge, very clean and full of little welcome gifts (even our little son got presents, which was a nice touch). The staff is super helpful, friendly and just so welcoming. This was by far one of the nicest places we’ve stayed at (and we’ve been to a lot of hotels/countries). Super family friendly (but it’s also a good place for couples or business travelers). We can highly recommend it (our little one didn’t want to leave, he liked it so much)

Nothing - it was great!

I liked the cleanliness of the hotel and the friendly staff.

The fact that the hotel charges to use the indoor swimming pool. We would have used it more but it was a bit too expensive for every day.

We were given a room as requested high floor at the front, so very happy with that. Saturday, I spent most of the day on the terrace relaxing whilst my partner did some plane spotting. The room was a large comfortable corner room . Breakfast was ample and tasty. The hotel is just a couple of blocks away from the concert venue that we went to. There is a small supermarket across the road and plenty of restaurants in the area. We got the bus into town from the stop across the road. Getting to the hotel was easy just a few stops on the metro red line. I would definitely recommend this hotel.

The room windows were quite dirty but fortunately the weather was good for plane spotting on the terrace. The fruit juices seemed watered down at breakfast. Not what one would expect from a 4* hotel. The bed was too firm for me.