Walking distance from the JR station and Dotonbori. Friendly staff. Clean room with enough space for me and my luggage, and a little sitting nook. Very nice bathroom, spacious for a Japanese hotel, clean, all the basic amenities. Buffet breakfast had a lot of options: Japanese, English, Continental. There's a self-service locker room you can use if you want to go out before check-in or after check-out. There's lockers for luggage of all sizes.

Location wise, it is away from the noise of Namba, but still close enough so you can walk to the touristy part of Namba within 10 minutes or so. If you are able to navigate well using the metro underground, Exits 31 and 32 will bring you next to the hotel. The bathroom is split into a sink/toilet and shower/bath section which is nice and spacious. There are amenities available in the lobby.

N/A, everything was great.

Hotel Gracery Osaka Namba exceeded our expectations. The hotel's service staff is well-trained, rooms are clean and acceptably sized, and you have enough amenities to make your short-stay comfortable. Most importantly, this hotel is near the heart of Namba, where can easily explore every part of Osaka from. Attractions such as Universal Studios Japan, the Kaiyukuan Aquarium and Umeda are short train rides away (Subway entrance at Hotel's doorstep). There are also plenty of food and drinks options nearby, including a Family Mart convenience stall. Despite it's central location, the hotel is quiet at night barring a few sirens.

The hotel only has 2 Coin Laundries, so you might need to queue for washing and drying.

Breakfast: Great! Many options Location: Very near to the train station, there is a short cut within the small alley between Lawson and that pink looking hotel. It is much easier and shorter to walk this route. What GPS show, is to walk along the main road under a flyover, it is pretty dark now due to construction. This is a quieter area Amenities: You can self collect amenities at the lobby (Level 2) e.g. comb, bath salt, face lotion, body lotion, etc. Towels, shampoo, conditioner, and body soap is within the room. It comes with a traditional Jap shower area and a bath tub. There is a kettle and water jug in the room, you can take drinking water at the water dispenser at the lobby (Level 2) Room Size: It was bigger than another hotel I stayed in some streets away. However, you can only open your big luggage one at a time.

Street is a bit quieter so if you are returning late (ladies) you may wish to use the alleys which is more crowded due to restaurants and eateries which open late.

Location was good, we could walk from the Namba and Dotonbori districts in 15 minutes to the hotel. The Namba subway station is 8 minutes walking distance. Neighborhood was nice with restaurants, markets and also a waffle place with a nice pink building. We also used the coin washing machines, they have automatic detergent supplies. Free coffee and tea in the reception area. Very fast checkout. Air conditioning was nice, the windows could not be opened. Bathroom area was very big with separate toilet and sink, separate shower area and also a bathtub. The shower and the bathtub share a faucet. We would prefer a larger room with a smaller bathroom but it was still nice. We could open two middle sized suitcases on the floor.

The hotel is in a very good location. It is only a 5-minute walk from Namba Station and Namba Station Exit 32 is opposite to the hotel. Dotonbori is only a 10-minute walk away, and Namba City Shopping Mall and Takashimaya, and Namba Walk with plenty of shops and eateries, is only 5 minutes away and can be accessed from Namba Station Exit 32. The check-in for our room was quick and the triple room was of a reasonable size. The staff were polite and efficient. The breakfast spread was quite good but was almost the same every day.

Nothing much not to like as hotel is in good location and reasonably priced.

The breakfast was value-for-money and the staff were extremely polite. The staff, in general, at this hotel was extremely respectful. As a woman travelling with my young son, I did not feel judged and every single staff member that i interacted with, was extremely polite!

To be honest, this hotel exceeded my expectations. I did not opt to stay at the Hotel Gracery in Shinjuku but decided to stay here in Osaka Namba for its good location. Your service staff really made my son and I 'feel comfortable' and that is all i ask for, when travelling as a solo parent with my 7-year old son!

We loved the hotel! Location-wise, it was a convenient walk away from the city life - about a 10 to 15-minute walk to Dotonbori and only 20 minutes away from Umeda by train, and quite literally next to the Namba train's entrance. The hotel itself was excellent, the elevator detects your floor number with a tap of your keycard which is great if you're juggling a lot of stuff. Our room was very clean and so spacious compared to what we're used to in Tokyo. We appreciated that the toilet and shower areas were separated. Fixtures were all nice and well-maintained. The staff was very nice and helpful from the moment we arrived up until we left. They even helped us arrange our luggage transport from Osaka to Tokyo. We informed them a day before sending our luggage out. They called our other hotel to confirm our reservation and then gave us a short form to sign when we handed over our luggage. We were also pleasantly surprised to find they filled out the more complex japanese form for the Yamato transport system. Super appreciate their help!

The only con I have for the hotel is that I found the bed far too stiff. It was less than comfy to sleep in and had back pain the next morning I woke up. Hope the hotel can bring in softer bedding and denser pillows.

Within 5-10 minutes walk to the bustling Namba and Dotonbori area and was very conveniently situated above a lot of train and subway lines that takes you all around Osaka. Check-in process was smooth and staff were helpful in assisting me to make luggage delivery arrangements via Airporter. The coin laundry system was also very modern - you can pay either with coins or via an app (which also sets a countdown clock to let you know how long more the wash cycle is going for), and I appreciate that you are able to view the laundry usage status in the in-room TV.

Honestly, hard to find any fault as it was all perfect!

We liked the location of the hotel. It is close to Dontembori area and accesible to Namba train station. Exit 32 is right near the hotel but has stairs if traveling with luggage. Instead take exit A1 towards JR line which has escalators and brings you out around the corner from the hotel. Good food options located nearby though they are small so get there early. Our room had three beds and was tight with luggage but perfectly suitable for the three days we were there.

The breakfast options were limited.