The hotel has a very convenient location, just a couple hundred meters from the Royal Albert DLR station, in a nice green area. The staff was very helpful and friendly. The rooms were very clean and pleasant. We also enjoyed having drinks and/or dinner at the hotel in the evenings, very nice food & drink options, as well as very enjoyable music both at breakfast and in the evenings. :)

Toilet cleaning supplies were missing from the bathroom. We were hoping for a bit more variety at breakfast. There were just classic English breakfast options and the same every day. For people who don't like fried meat, there wasn't any cheese at all, and no veggies other than beans and baked tomatoes. The eggs, hash browns and tomatoes were all pretty bland, unfortunately.

Best hotel . Ive stayed at this hotel maybe 10 times or more now. Usually my partner is the one that books under her name. I love everything about this hotel. I would recommend this to anyone because it is deffinatley worth the money . I would not stay anywhere else. The front of house staff are very welcoming and supportive and also the room service workers are so very polite and helpful making sure you have everything you need. You never know till you try , if anyone is reading this you have to book this and omg the location is amazing! You have the lake infront then across the lake is the city airport runway right there! You can watch planes takeoff and land its soo amazing

Nice modern hotel, just vis-a-vis London City airport. Staff is fantastic: friendly and helpful. Always smiling and polite. Breakfast is good (as for UK), but no big choice of food. The hotel is located just 1 min walk to the nearest DLR (train) station that brings you to the underground in a couple of stops.

The area is quite boring, there is nothing around, and in the evening it gets a bit depressive. The hotel is located close to the airport, so you will hear some airplanes that take off, but it is not a big problem, since external sound isolation is good. But indoors, sound isolation is bad, and you will hear all the door smashing in the corridor.

My sister and I booked the room, and when we arrived, we arrived 2 and half hours early and hadn't informed the hotel that we needed the extra bed set up; the reception staff let us check in early with no problem at all and set the extra bed up with no issue at all and very quickly, and the male chamber maid was really lovely and gave us good travel tips for getting to the O2, which was our main reason of coming to stay in London. We found getting to the O2 on the DLR and London tube was very easy. The bar staff was lovely and very friendly; in fact, all the staff was to be fair! Breakfast was lovely too, with a good selection, including hot and cold breakfast. The restaurant staff was very lovely and friendly, too!

The extra bed, which was a bed settee, was quite lumpy and looked very well used, but that is my only criticism. I did manage to get to sleep on it, so it was okay, really.

It's great to be able to stay at such a low price with breakfast included every day in such an expensive country. They were happy to store my luggage when I arrived early or on the last day, which was very helpful. It's far from central London, but there's a train station nearby, so transportation is not bad (it cost me about 50 £ for transportation for four days, including round trip to the airport, of course).

We booked for a family of four, but when we got to the room, the sofa bed wasn't ready. Also, everything was only prepared for two people. We told the front desk and they prepared it right away, but we ended up preparing the sofa bed ourselves. The room was clean, but a bit small. Everyone wrote in the reviews that the breakfast was the same every day, but that wasn't a problem. It was delicious.

Staff were excellent very attentive and friendly, with nothing too much trouble, the only think that took the edge off was that it wasn't clear when the £50 breakages deposit would be returned, never been asked to pay this and it was 5 working days before it was returned, we were on a budget and this delay caused me issues, I understand the staffs explanation for the payment but no idea in this day and age why this takes 5 days to be released into my account.

Comfortable and very modern room - Clean and pleasant environment

Breakfast - I think the breakfast need to be improved significantly; it was a completely mess, it was chaos and was poorly managed. I think the restaurant manager (A south American looking guy) was doing nothing to manage the chaos. Very little food for hundreds of people and guests were not guided at all - I saw people taking 7 or even 8 croissants in one go. the hotel needs to manage Breakfast a lot, a lot better to avoid disasters.

We booked an accessible room with a wet room. Plenty of space to move around but the bed was a double. Was hoping it would be more of a king size. Staff at the reception desk were very helpful and the hotal seemed clean from stepping through the main doors.

Tight on the tea, coffee and sugar in the rooms. I'm sure we could have gone down in the lift for more but that is somewhat inconvenient when you pay a decent amount for your stay. We could hear the planes but it didn't disturb our sleep. We asked for decaf coffee at breakfast to be told by a server that it wasn't provided at breakfast. I asked where I could get some and he told me to go and ask at reception. I would have thought he could be more helpful by going to get some. This was for my partners' needs as he is unable to have caffeine. I found it unusual for there not to be the option of decaf. There was a good choice for breakfast.

We were 4, 2 adults and 2 kids. The sofa was transformed into a bed for kids. So, the room became not spacious. Other than this, we were very much satisfied with the cleanliness, and breakfast. The DLR metro station is within walking distance of the hotel. However, you need to take another underground line (transfer) to go to the city center.

The staff were all super friendly. The hotel was pretty clean and tidy. The range of breakfast options was perfect (can ask for vegan option sausages…they will bring a plate out from the kitchen for you) and it was all well organised and the dining area was clean. The hotel is ideally located right next to a DLR stop.

Rooms could do with better soundproofing and a manual on how to work the A/C. Not sure if the TV’s are smart TV’s. I didn’t bring electronic devices with me to keep children occupied as I got ready for the day. The soap dispenser/sink in the bathroom was too high for my 4 year old to reach alone. Maybe a stool could be provided in family rooms. The shower door was looking a little dirty and could do with replacing/ some TLC on the bottom edge. Also could you also add complimentary conditioner, not just shampoo. Thank you so much for a relaxing stay!