Excellent very friendly staff. We had afternoon tea, which was exceptional. Amazing location 2 minutes walk from Buckingham Palace and with views out across the Royal mews buildings. Bed perfect. Heating worked perfectly (weather was very cold) and despite fronting a main road the room was silent! Entertainment in the evening, in the bar, was a bonus and the singer fantastic.

The Price of Breakfast ! Far too expensive on the day £45 each - £30 if pre-booked. (no surprise there where only 2 tables eating) - pop over to the English Rose cafe 2 minutes walk lovely little place and full English for £12 each.

My experience at Hotel Rubens at the Palace was absolutely perfect. From the moment I arrived, the reception team made me feel welcome and cared for, especially Alicja, who was incredibly professional, warm, and attentive. The gentlemen at the door were also fantastic – always so nice, energetic, and full of positivity. Just seeing them each time I entered or left the hotel gave me a wonderful boost of energy. The hotel itself is beautifully maintained. My room was spacious, with modern furniture and a comfortable layout that made my stay even more enjoyable. Every detail was thoughtfully arranged, and the overall service exceeded expectations. I have already stayed here twice in August and am looking forward to coming back very soon. Everything about my stay was excellent – highly recommended!

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My experience at Hotel Rubens at the Palace was absolutely perfect. From the moment I arrived, the reception team made me feel welcome and cared for, especially Alicja, who was incredibly professional, warm, and attentive. The gentlemen at the door were also fantastic – always so nice, energetic, and full of positivity. Just seeing them each time I entered or left the hotel gave me a wonderful boost of energy. The hotel itself is beautifully maintained. My room was spacious, with modern furniture and a comfortable layout that made my stay even more enjoyable. Every detail was thoughtfully arranged, and the overall service exceeded expectations. I have already stayed here twice in August and am looking forward to coming back very soon. Everything about my stay was excellent – highly recommended!

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Classic British decor and demeanor, fittingly right across from Buckingham Palace Royal stage coaches and horses (the Mews) w delicious dining room and high tea room. We enjoyed Room 208 for its light and airy feel with bathtub. The terrific staff from the front doormen to the front desk (Charlie!) and management team was superior. The gentleman waiter in the New York lounge was divine. The human touch with our differently abled guest, a wheelchair on offer, was graciously kind.

One room on offer had a low light window situ, but our Room 208 rocked.

Service was outstanding! The pillows and bed were fabulous. So comfortable. In fact, it was the best night's sleep I had in years. The breakfast was simply divine. The staff were superb and couldn't do enough for us. Thank you for making my daughter's 21st Birthday one to remember. The red velvet cake, the cheese board and the chocolate-coated strawberries I can highly recommend. Cocktails in the New York bar were delicious. Thank you - see you again soon xx

I would opt for a bath going forward and the only downside for me with being quite short, I couldn't reach the soap dispensers in the shower. Other than that, it was amazing. I can't fault anything. The staff are oustanding! Thank you for turning down our bed and for the delicious cookies left for us that evening to return to. What a wonderful touch.

The location was brilliant as we were going to a Palace Garden party, and the hotel is within easy walking distance. Lovely staff and quality building and deco.

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The location of this hotel is superb allowing my partner and I to take in all the primary recommended sights of Buckingham Palace and to attend the Victoria Palace Theatre. The staff assistance was excellent with everyone going out of their way to ensure our stay was as good as can be. The doorman was superb in chasing a taxi down the street allowing us to attend our theatre show at The Prince of Wales Theatre.

I found the room (classic) to be very constricting and this affected my overall satisfaction. A larger room would have been more preferable, and asked for, but was, sadly, not available.

Staff very friendly, great location. Food delicious.

Room was very dark and dingy. Light co figurative very odd, couldn't turn bathroom light on without bright lights above the bed coming on. Shower was awful, minimal spray and too close to taps that you had to stand so fat back you touched the taps. Water sprayed over the glass shield as so high on ceiling. Soap etc too high up on the wall quite difficult to use. Bed quite hard. Not as nice as room my last stay, bit disappointed.

Liked everything about this hotel. Each member of staff I met was polite, friendly and efficient. I loved that the doorman greeted me as my taxi stopped outside and helped with my bags. I was travelling with my small dog so this made arriving so much easier. Receptionist was friendly and I loved my spacious bedroom. The bed linen is gorgeous! I had breakfast in the restaurant next morning and the manager couldn’t have been more helpful. I asked for a corner table if possible as I had my dog with me and he took us to a super table on a galleried area over looking the restaurant. The hotel is just next to Buckingham Palace and Green Park so we had a lovely walk after breakfast. I will always stay at this hotel on future trips to London.

Location as wonderful

Cosy double was very tight. Maybe less furniture would help. I was travelling alone so okay but would have been very cramped with one more occupant.