Excellent very friendly staff. We had afternoon tea, which was exceptional. Amazing location 2 minutes walk from Buckingham Palace and with views out across the Royal mews buildings. Bed perfect. Heating worked perfectly (weather was very cold) and despite fronting a main road the room was silent! Entertainment in the evening, in the bar, was a bonus and the singer fantastic.

The Price of Breakfast ! Far too expensive on the day £45 each - £30 if pre-booked. (no surprise there where only 2 tables eating) - pop over to the English Rose cafe 2 minutes walk lovely little place and full English for £12 each.

Classic British decor and demeanor, fittingly right across from Buckingham Palace Royal stage coaches and horses (the Mews) w delicious dining room and high tea room. We enjoyed Room 208 for its light and airy feel with bathtub. The terrific staff from the front doormen to the front desk (Charlie!) and management team was superior. The gentleman waiter in the New York lounge was divine. The human touch with our differently abled guest, a wheelchair on offer, was graciously kind.

One room on offer had a low light window situ, but our Room 208 rocked.

The location was brilliant as we were going to a Palace Garden party, and the hotel is within easy walking distance. Lovely staff and quality building and deco.

Nothing

Friendly helpful staff. excellent location, lovely quaint elegant hotel.

I tipped the staff during my stay but when I checked out they added an additional £15 per night tips which I didn’t realize before my stay and I felt uncomfortable declining it at the reception desk.

Location as wonderful

Cosy double was very tight. Maybe less furniture would help. I was travelling alone so okay but would have been very cramped with one more occupant.

The location of this hotel is superb allowing my partner and I to take in all the primary recommended sights of Buckingham Palace and to attend the Victoria Palace Theatre. The staff assistance was excellent with everyone going out of their way to ensure our stay was as good as can be. The doorman was superb in chasing a taxi down the street allowing us to attend our theatre show at The Prince of Wales Theatre.

I found the room (classic) to be very constricting and this affected my overall satisfaction. A larger room would have been more preferable, and asked for, but was, sadly, not available.

Staff very friendly, great location. Food delicious.

Room was very dark and dingy. Light co figurative very odd, couldn't turn bathroom light on without bright lights above the bed coming on. Shower was awful, minimal spray and too close to taps that you had to stand so fat back you touched the taps. Water sprayed over the glass shield as so high on ceiling. Soap etc too high up on the wall quite difficult to use. Bed quite hard. Not as nice as room my last stay, bit disappointed.

Liked everything about this hotel. Each member of staff I met was polite, friendly and efficient. I loved that the doorman greeted me as my taxi stopped outside and helped with my bags. I was travelling with my small dog so this made arriving so much easier. Receptionist was friendly and I loved my spacious bedroom. The bed linen is gorgeous! I had breakfast in the restaurant next morning and the manager couldn’t have been more helpful. I asked for a corner table if possible as I had my dog with me and he took us to a super table on a galleried area over looking the restaurant. The hotel is just next to Buckingham Palace and Green Park so we had a lovely walk after breakfast. I will always stay at this hotel on future trips to London.

The property was at an excellent location right across the street from Buckingham Palace. Specifically across the street from the Mews of Buckingham Palace. Also very close to shopping and restaurants as well as the great mall in Green Park area. The property also is historical and beautifully decorated. We could not have asked for better service.

It is not an expensive, however through Booking.com I feel like we got an excellent rate. Like most of the historical hotels in London the bathrooms and rooms are a little small, but we were actually very comfortable in the room we had at the Rubens.

Loved location close to train station and landmarks. Breakfast although very good I think think the continental buffet area could have more fruit options i.e strawberries, watermelon along with cheeses.

I found it offensive that the hotel of this calibre would suggest £15 per night when the hotel room bookings are already costly. I do not mind tipping when I feel it is warranted but to have the hotel suggest tipping is in very poor taste. I realize you can opt not to have this added to your bill but it leaves the person staying at the hotel a bit disappointed and causes embarrassment.