The location is exceptional and the tidiness as well

It is NOT a fully equipped kitchen, there are no oven plates, no cutting board, no dishsoap, and no strainer. had to find a way to buy everything to cook. Not enough toilet paper. No paper towels. No salt, pepper or oil to use. Check in time is too late and the staff does not give any options or support to help if your flight lands earlier than 4:00pm, regardless the many times we contacted them for this issue. it is difficult to stay around in London with your luggage till 4:00 pm.

Very nice apartment, clean, modern, nice views, excellent location.

The elevator wasn’t working and carrying luggage to the 5th floor in a narrow stairwell wasn’t fun.

Location is amazing, facility is secured and neat

Lack of lift

We loved the location of the apartment, just down the road from Victoria tube station. The apartment was modern and clean with all the facilities we needed. The big windows let lots of light in which is always lovely. The beds were comfortable, firm but that's how we like a mattress!

As seen in previous reviews, the lift was still out of order which was a bit of a killer as we were in apartment 11 on the 4th floor. This should be a priority to get the lift working again as it could put off some people.

Would suggest the provision of: - at least 1 non-stick frying pan - chopping board - kitchen scissors - at least 1 more wiping cloth The toiletteries provided for 5 people over 5 days in very little bottles were for far from adequate. If it wasn’t meant for the owner to provide, perhaps that info could be communicated with us earlier.

The location and the modern facilities. The apartment is relatively new. No drafts from the windows or external doors. The heating was just right, and the water pressure and hot water heater for the shower were great. The responsiveness of the management to take action on some issues we found in the flat. We liked it so much that we booked the place on our return journey prior to going back home.

There should be some kitchen detergents provided as guests don't usually stay long to buy. Suggest installing a dispenser to avoid any mishandling. However, 2 laundry capsules were provided for the clothes washing machine. Not a deal breaker.

We stayed at one bedroom apt. They have spacious space for living room, and bed room. We can see London Eye from bedroom window. They have 2 toilets, one of them include bath. They have complete amenities and kitchen tools. Easy check in and check out. Very communicative owner, they answer every question quickly. The building stay in quiet areas. Overall, We would like to stay here again, someday.

Buckingham palace is 15 mins walk, and nearest station (Victoria Station) in the same duration. Limited store and restaurant nearby. Only have limited shampoo, soap, and lotion. If you stay longer than 2 days, they wouldn't be enough. No detergent for your clothes.

Centrally located, modern and clean. Well-equipped. Good heating and air conditioning, although air conditioning generates unusual noise and vibration levels.

Apartment was very exposed with no privacy due to no sheer curtains or blinds - unless the curtains were closed, people from the courtyard below could see straight into the apartment. Noisy air conditioning units, although the climate control was very welcome. Common areas of the apartment complex have a strange and very unpleasant odour; and very dirty carpets - not pleasant at all - could be from rubbish storage.

Warm and comfortable with a central location. You could walk to all the main sights

Hot water was not switched on so we ran out of hot water for showers. Could not get microwave to work as the switch appears to be broken. It would be helpful to have cooker instructions

lovely apartment

it was in the basement & no lift carrying luggage’s down the steps was a hassle