LOVED the hotel.. Staff: Excellent.. All very friendly (a big PLUS), helpful, polite, respectful.. Breakfast: EXCELLENT! (a BIG, BIG PLUS!). Bed: GREAT (though position was a bit uncomfortable), Room: Great!

The only thing I would try to improve would be the position of the KING size bed. If used by 2 people, the position makes it a bit difficult for one of the persons to get up or out of bed. A coffee maker would be nice in the rooms.

A Smart Experience in the Heart of London The hotel is located just a short walk from Victoria Station, which offers easy access to all parts of the city. It’s also only about 100 meters from the theatres showing Wicked and Hamilton, and close to Cardinal Place shopping center, with plenty of restaurants, cafés, and fast-food options nearby. There are some homeless people and addicts in the area, but we never felt unsafe – the street is busy and well-frequented. The hotel operates with a “minimal interaction” approach. Check-in is done via iPad in the lobby, and everything in the room – lighting, air conditioning, blinds, and TV – is controlled through an in-room iPad. If you’re not comfortable with tech, this might not be the place for you. The room itself is very compact (about 8 square meters), but cleverly designed – they really made the most of the space. It has everything you need, though the sink is located in the main room rather than in the bathroom, which takes some getting used to. Important note for couples: sound insulation is minimal – you hear everything. So hopefully you’re already past the stage of being shy around each other 😅 Wi-Fi is free and strong throughout the hotel. Forgot your umbrella? You can borrow one free for 48 hours. There’s a bar on the ground floor with a good-looking menu, though we didn’t try it. Breakfast is available for £20 per person and is said to be good – we preferred to eat out. Security is excellent in the evenings and at night, which added a sense of safety. We didn’t use housekeeping services – the hotel donates £3 to charity for every day you skip room cleaning, which we thought was a nice touch. One thing to note: there’s no closet in the room. There’s a deep drawer and a few hooks, but with the compact room size, it’s not ideal if you’re traveling with lots of luggage – you won’t be able to leave suitcases open. Overall – a great, modern, comfortable experience. We’d definitely stay here again.

Great location beside a transport hub, safe with friendly staff. Nice variety of restaurants nearby, local shops and theatres. Buzzy lobby and really quiet accommodations. The room was very compact and modern and it had everything needed, with both character and fun. Really well designed, really comfortable and felt luxurious as a result. Slept really well. I noticed that despite the young energy (yoga and exercise videos among the entertainment options in the room, recycling bins, music and art downstairs, etc) there were guests of all ages. I enjoyed the vibe and would definitely stay again.

The food/snack options in the evening were minimal - I ended up having to go out looking for a late night shop. It wasn't a problem for me but guests should know that the rooms are compact so travelers with a couple of giant suitcases might find it inconvenient.

From the quirkiness and comfort to the location and staff, we cannot speak highly enough about citizen M. As a couple in our 60s, it ought not to work-modular, small spaces, high-tech operations and bizarre decor! However, I love that CitizenM takes us away from tradition yet everything really works! What we all need for a city break is… a good night sleep, cleanliness Good quality food, A feeling of security and to have our needs met at the click of a button or by a happy communicative human. This set up works on every level. The staff at citizen M Victoria well lovely. Nothing was too much trouble. They clearly know their jobs and have that wonderful juxtaposition of helpfulness but not intrusiveness. Thank you for always smiling too!

One tradition, we really wish citizen M could uphold, is to be able to make a cuppa in your own room.🙏 Breakfast was amazing, but at £20 each, per day, a little too much to add to our bill. Instead, we opted for just one morning of our two day stay. My husband could definitely justify it as he is able to eat well in the morning. For me, fresh fruit only (which was wonderful) but an expensive bowl of fruit and yoghurt!

Very nice place in an excellent location. Overall, for the value at the location is great, the rooms are super modern fully automated with automated lighting, automated air conditioning. You can control the lumens and lighting as well for evening in the morning. The shades were also automated. Overall, the place is very clean and quiet. The staff was very helpful and with a good sense of humor.

The only negative thing I have to say about the place is that it was lacking water bottles inside the room or a kettle or a coffee machine. Everything has to be obtained from the café at the lobby downstairs, and there is no room service. In the morning, I found that to be a bit inconvenient. But if you don’t care about this sort of thing, having a coffee or a cup of tea in your room, then it’s no big deal.

The same standard quality and comfort of CitizenM. I stayed at Boston and Zurich before. London was my third and it was as i expected it. Minimalist, well designed, tech-friendly room with an incredibly comfortable bed. Close to train station and in a walking distance to some main attractions

By design the main attraction of CitizenM hotels are the view through the windows that is right next to the bed. The view here, on the other hand, was kind of dissapointing. Also, i don't know why but it was always dusty, even though i asked for cleaning everyday.

I loved the cozy atmosphere and the welcoming and super friendly staff. The rooms are very convenient and have everything needed. Very nice to be able to adjust lights and temperature etc with the iPad in the room. I also enjoyed the fact that there is an electric plug that suits European plugs, so there was actually no adapter needed for us, coming from Norway . The fridge and the safe in drawers was a smart way to make the most of the space. A tasty and really good breakfast which we can recommend. All choices of great coffee included in the breakfast. Most of all we enjoyed the way the staff made us feel so welcome. The location is perfect. Victoria Station right around the corner. We highly recommend this hotel for a stay in London

I missed a coffee machine or water boiler in the room. I also missed the fact that we had to let the hotel know if we wanted the room cleaned every day. This has to be done by the guests on the iPad in the room.

The room is good and clean. It's big for one person compares to most hotels in London. The staff are nice. The location is good, very close to victoria station. Overall I am very satisfied with my stay.

The room in general is clean, however the towels and bed stuff are not very clean. I have to check every towels before using them because there are either stains or hair on them. Also, the bedsheet and pillows are quite dusty, even though they change them they are still dusty. The pillows are a bit hard though. Although the location is good and crowded during daytime, it can be a bit scary at night. Also, there are a few homeless people sleep on the street.

Located just around the corner from Victoria Station, its convenient for anyone taking the Gatwick Express. The staff were friendly and helpful. There's free luggage storage if you arrive earlier. Check-in and check-out process was fast and via a terminal. Room was modern, clean and really unique as you can set ambience and other functions via an iPad, and bath is like a capsule room. Breakfast was of a reasonable variety and the lounge area was comfy, colorful with interesting artistic pieces. Would definitely come back for longer stay.

It would be great if a kettle could be provided.

The location was great, close to metro and food. The staff were friendly and helpful. Good bed and large pillows! Like how everything is very streamlined.

The rooms are narrow, akin to a cruise ship cabin. Difficult to maneuver around 2 medium sized suitcases (although one can go into a drawer under the bed). If you are the inside sleeper on a king bed, be prepared to crawl over your partner in the middle of the night to get to the bathroom. 😂