LOVED the hotel.. Staff: Excellent.. All very friendly (a big PLUS), helpful, polite, respectful.. Breakfast: EXCELLENT! (a BIG, BIG PLUS!). Bed: GREAT (though position was a bit uncomfortable), Room: Great!

The only thing I would try to improve would be the position of the KING size bed. If used by 2 people, the position makes it a bit difficult for one of the persons to get up or out of bed. A coffee maker would be nice in the rooms.

The same standard quality and comfort of CitizenM. I stayed at Boston and Zurich before. London was my third and it was as i expected it. Minimalist, well designed, tech-friendly room with an incredibly comfortable bed. Close to train station and in a walking distance to some main attractions

By design the main attraction of CitizenM hotels are the view through the windows that is right next to the bed. The view here, on the other hand, was kind of dissapointing. Also, i don't know why but it was always dusty, even though i asked for cleaning everyday.

The room is good and clean. It's big for one person compares to most hotels in London. The staff are nice. The location is good, very close to victoria station. Overall I am very satisfied with my stay.

The room in general is clean, however the towels and bed stuff are not very clean. I have to check every towels before using them because there are either stains or hair on them. Also, the bedsheet and pillows are quite dusty, even though they change them they are still dusty. The pillows are a bit hard though. Although the location is good and crowded during daytime, it can be a bit scary at night. Also, there are a few homeless people sleep on the street.

Located just around the corner from Victoria Station, its convenient for anyone taking the Gatwick Express. The staff were friendly and helpful. There's free luggage storage if you arrive earlier. Check-in and check-out process was fast and via a terminal. Room was modern, clean and really unique as you can set ambience and other functions via an iPad, and bath is like a capsule room. Breakfast was of a reasonable variety and the lounge area was comfy, colorful with interesting artistic pieces. Would definitely come back for longer stay.

It would be great if a kettle could be provided.

The location was great, close to metro and food. The staff were friendly and helpful. Good bed and large pillows! Like how everything is very streamlined.

The rooms are narrow, akin to a cruise ship cabin. Difficult to maneuver around 2 medium sized suitcases (although one can go into a drawer under the bed). If you are the inside sleeper on a king bed, be prepared to crawl over your partner in the middle of the night to get to the bathroom. 😂

The Location was perfect in an imperfect way!! The literal shops and take out bars around it were not great, but it was less than 10 mins to Victoria station and Metro, but also 14 mins to Buckingham Palace and all the lovely gardens around it. Having been to London before this so not necessarily touristy, but was amazing to go for a run past Buckingham Palace in the morning!! Staff were wonderfully friendly and if you are remote working while staying there, there is great working space Room was clean comfortable, functional and all you can ask for. Will definitely be returning

nothing

Nice hotel very clean... very good welcome... bar area nice .. self check in ... good location ... the atmosphere was good in the common areas ... Excellent staff assisrance everything is good quality

The rooms are very small by compartison to normal and therefore expensive for what you get. The riu opposite is a better experience at a similar cost... as a solo traveller the bed was ok but you cannot walk round the bed so you would have to climb over each other to get in and out. its a similar type of room to a z hotel but at a much higher price. Regretfully i will avoid in future

Location - very close to Victoria station (rail & underground). Staff were great and there if you needed any help in a friendly way. Rooms were compact but designed well with the needed amenities (safe, hairdryer, shampoo/shower gel condition, soap, hand cream, towels). The room was clean, and the bed was comfortable. You can also change the light colour in your room from the provided tablet. This tablet also works the blinds, tv and main lights as well as getting tips and recommendations for the city. The hotel had a great vibe to it with funky art throughout.

Despite the below "negatives" I would definitely book here again. Location - although very convenient location wise, the proximity to staions also meant there were quite a lot of rough sleepers nearby and on the streets leading to the hotel. There were two of us so comfort in numbers but wouldn't have felt comfortable walking alone. Windows couldn't be opened in the room (according to the hotel due to street noise and air quality), and air con was constantly on with no option to turn off. The bathroom in the room is also frosted glass so privacy isn't 100% if you are sharing with someone that isn't a partner.

Everyone in the staff is great. In particular, I wanted to extend my stay and the staff was very helpful doing so. The 24/7 restaurant is a nice option to have, even though the choices are limited. The room is cozy, with lots of detailed controls (lighting, blinds, smart TV content casting, etc) and the bed is big and comfortable. Location is very good, with lots of services nearby and many transport hubs. Hotel decoration is modern, funny and pleasant.

The room is small-ish. The breakfast buffet is tasty but there aren't many choices, and it feels repetitive after a couple of days. I'd appreciate having optional laundry service available - I had to go to a nearby laundromat.

Great location just couple of minutes from Victoria station and theatres. Easy, automated check in and check out. Bright, clean and modern room. All room controlled using one device. Good bar and lounge areas.

There are some construction work in front and around the property. No noise, heavy traffic and cranes. The hotel should inform guests as courtesy.