Nice place and location

I booked a King bed room, at my arrival I was forced to stay at a doble queen room. Little disappointed for the first time with Hyatt. There was no solution at the moment and we didn’t have choice but after two nights stayed in the same room for us not to be with more inconvenience in changing room. Please the next time I need the staff to honor the reservation.

The hotel is clean and spacious. Breakfast options are very good and vegan friendly. Free parking. Lots of nice areas to sit and hang out. The rooms are well insulated; did not hear other guests.

Some of the evening bar and wait staff were surly and just not hospitable. The dinner menu is limited. Service is slow. The room lacked amenities like lotion, sewing kit and Qtip swabs.

The breakfast was nice (scrambled eggs, ham slices/sausages, hash browns, juices, coffee/tea, fruits, hot/cold cereal, yogurt, toasts, etc.). May be they could add some pastries, but overall it was good. The bed was very comfortable. There is also a small gym with basic, but good equipment as well as a nice small pool.

The location could be better as it's very much in a rural area, and it's extremely difficult to get an Uber (although the hotel had some contact information for local transportation companies). Also, the muffins sold in the lobby were dry and not very tasty :(

In my experience, the most exceptional accommodations I have encountered in Puerto Rico are characterized by their pristine cleanliness, serene ambiance, and generously sized rooms. Additionally, the crew treatment is exemplary.

The sole request is the establishment of an on-site upscale restaurant.

Everything was excellent - from the check-in to the last day, they were very courteous & accommodating, specially the night staff. I requested a softer pillow bcs I suffer of migraine headaches & they didn't hesitate & brought it to my room. Also requested some other extra items which were promptly provided. Very secure hotel, even the elevator is activated with your hotel key. Stores & restaurants at a walking distance. Also not far from Outlets in Barceloneta & San Juan. Great breakfast & delicious coffee. I highly recommend it & definitely will be staying here again.

There really is nothing that I didn't like but I do recommend a microwave oven in the room, maybe the other rooms had one but mines didn't. I did see one in down in the breakfast area.

I appreciated the hotel's convenient proximity to the restaurant, casino, dining options, and shopping areas.

I didn't like that the hotel breakfast was limited; before, you used to get a nice breakfast.

The atmosphere was very quiet, the breakfast was enjoyable, and everything was overall very clean.

The parking area and the space around the pool were filled with numerous cats and chickens, and the strong odor of excrement made it very unpleasant.

The service was good, also the breakfast and the personal was so amazing.

The room smell bad like humidity. Also the room service when came to clean the room, don't clean well, because the bathroom was dirty and don't clean the carpet. Also don' t change the glass of water. Also the sofa bed was uncomfortable, we felt the springs.

This location was a great place to stay for my family. It was a pit stop before driving to visit family in the south of the island. The room was clean and the size was decent for my family of 5. We will most likely stay here again because it was easy to get to.

We didn't have body wash in the dispenser but the concierge brought us some right away.

The property was beautiful inside. clean, spacious and comfortable. The breakfast served was always fresh and delicious.

The refrigerator in our room didn’t work. when we told the staff member he didn’t seem to care. I was disappointed to get no response, no apology, and he didn’t seem to care about the food we had put inside it had to be thrown away. Considering the cost to stay at the hotel I would expect better customer service.