It’s location is really good and the place is comfortable

May be a bit pricy but comparing to other places is low cost

Friendly staff, clean and comfortable room, great location

Coffee pot was not working in lobby

Location, rate, room size.

Nothing

You cannot beat the location of this hotel. Everything you want to see in Old San Juan was within a 20 minute walk. The staff were also great. They went out of their way to give me the best room possible since I was staying for 2 weeks and I didn't meet a single staff member who wasn't polite and very nice.

Old San Juan is noisy and you could definitely hear street traffic at all hours of the day. It is also an older building, as you would expect from an old city but it was always clean and seemed well maintained.

Convenience of location in location to everything around. Directions to check in and 24/7 desk was extremely useful considering I had a late flight landing at 12:30am past midnight.

AC little strong and couldn't control room temperature. But rather be too cold than too hot with the heat outside haha.

I really like this hotel, I've stayed many times, it's close to everything, it's easy to take an Uber, or any means of transportation, it's clean, it's not that expensive, the sleeping rooms are comfortable, and the staff that work are polite A bit serious, they hardly talk much with the guests, except for a girl named Karen, who is very kind, attentive, and is always aware of their needs and any questions, she’s very polite and respectful. Thank you Mrs. Karen to make us feeling happy and welcome 🙏🙏

I didn’t like: Well the room was cool when I moved in, and I love it, but after a few days became hot was in comfortable to sleep, also do used to have somebody working all night. in case that we need something on an emergency, but not anymore this is make me feel uncomfortable..the office closed at 1 AM. not good idea most of the hotels have somebody working all night. I want coffee at least during the day😄😄🤷🏻‍♀️

The staff were outstanding and very helpful. The hotel is located in old town a short walk to the cruise port. Plenty of good restaurants, bakeries, coffee shops and food markets nearby (5 min.) Fun place to stay in San Juan.

The room’s carpet was very worn and in desperate need of replacement. No AC adjustment in the room. One size does not fit all.

Excellent accommodating staff Wonderful location, very central for everything we wanted to get to Room very quiet

Taxi driver could not locate so eventually dropped off two blocks away and we had to ask several people Being European, and not use to AC the room was very cold, but the young lady on reception was wonderful and got us blankets immediately

Location was perfect in the center of Old San Juan. Access to the hotel and size of rooms is very good. Staff was excellent and very helpful. Room was clean and comfortable.

It is Old San Juan so everything is aged but clean and functioning. I couldn’t control the room temperature but the AC was efficient. No window or patio.

Local to old San juan!

No window but we survived.