Perfectly located at Plaza Colón, this hotel is at the entrance of Old San Juan, next to Castillo San Cristobal (the largest Spanish fort in the "New World"). Our King Deluxe room was very comfortable and well appointed. The rooftop restaurant Mar y Rosa is a beautiful place for a drink after a long day at the beach or sightseeing. On the ground level is coffee shop for small pastries. Two doors down, at the corner is Caficultura. A wonderful spot to get a fantastic breakfast. You will be able to wander the cobblestone streets, and take in the old world charm from Alma. I highly recommend staying here.

Because of the open atrium, the hallways are a bit loud and echoey. Sounds of slamming doors and peoples conversations are amplified because of the hard surfaces. There is no in-room dining option.

Nicely decorated, common areas light airy and clean

Because of the way it is constructed all tile with open area in the center from the first floor all the way to the 6th. The noise is magnified to an unbearable level. On the 4th floor we could hear a group in the first floor lobby loudly conversing until 3am. So much so we did not sleep. Despite personally asking them to quiet down and calling the desk. You can also hear even mid range conversations in the rooms next to you

Breakfast was delicious in the attached cafe. Restaurants were amazing! Did not get to try the rooftop restaurant. Bed and rooms were beautiful and very comfortable. Beautiful architecture in the building. Relaxing decor. Absolutely loved the rooftop plunge pool. Small and intimate with great views.

I was there on a holiday week and the staff seemed to be stretched thin. Mini bar/snacks not completely stocked. Bathroom toiletries missing upon arrival. Construction dust was left in the bathroom of one of our rooms from a recent project, and the bed linens were not clean. It looked like someone had a late checkout and the room wasn't checked after that. It would have been nice to have bar service during the day near the rooftop plunge pool. Definitely make restaurant reservations.

Front Desk Manager Salvador was outstanding. Above and beyond. Handled a bad situation very well. Turns out the "standard queen room" or whatever called does not even have a window, no reference to that in hotel amenities, and Alma San Juan system had us listed as "NW" non-window which i would never have booked if known. He moved us to a room with window, and personally moved our luggage. Full marks to him, a great ambassador. Also Great roof top restaurant.

Terribly slow elevator. One very disengaged front-desk member (name unknown)

The location is perfect. Especially if going on a cruise. All the best restaurants of Old San Juan are steps away. Plus the rooftop bar, restaurant and pool are amazing! My only suggestion is that there be more lounge area for during the day. It would be very easy to add some lounge chairs where there is tables. Many more would be able to enjoy that area. Many other guests felt the same on this issue. It is a new hotel so I am sure things like this will be observed and changed. We loved this hotel and location!

Modern Comfortable beds and pillows and the dressing gown’s luxurious and a great touch Property central to all you need Just a really nice place.

Option in the room for tea in the mornings another than coffee would have been a nice touch. It wasn’t really an issue just a consideration maybe. The terrace restaurant was busy so speaks for itself so didn’t try so you may want to book in advance. Menu looked great though. We didn’t go to the pool area.

Room was very nice - great bed, very clean, great bathroom products, etc. but was pretty small and just had one small window. Also had a great rooftop bar that went had a drink at after dinner each night. Incredible view from the roof

Very expensive, rooms a bit small, pool area was really small and was dirty when we went up there in the morning.

Great location for our purposes. Loved the open air rooftop restaurant.

Fire alarms going off in the middle of the night. Rooms on second floor above reception area are very noisy. It would have been nice to know that up front so we could have requested another location that was quieter. Our second night after moving rooms was much quieter.

Lovely hotel in perfect location for exploring Old San Juan. Beautiful small rooftop pool that looks out over the city. Staff at rooftop restaurant were helpful and attentive. The room was small but well appointed with everything we needed. The front desk staff were warm and gracious. We had a wonderful time and would highly recommend this hotel!

Beautiful and stylish hotel. Professional hotel. Changed rooms in a jiffy when there was a noise issue with person next door. Free upgrade right away (although should have volunteered this, I happened to have read this).

Should have volunteered that we were entitled to the free upgrade.