Checking in and out was a breeze despite the crowd (hotel seems quite popular). The staff especially at the reception is super friendly and polite. We were asked to switch to another room but was not a problem at all since they asked graciously. Slippers are available upon request! Cons: only 2 pillows were provided (1 per guest), additional cost if you ask for more. I sleep while hugging a pillow so this was quite inconvenient for me, wish they provided 2 pillows per guest. Also, walls are thin so we can hear others guests but not a biggie since it's quiet at night. Breakfast spread can be improved as options are very limited, great coffee though! Best: right across Bencoolen Exit A with a nearby 7-11. Amazing location!

I love the location it’s at the center . The pkace is quite, the ambiance is so refreshing at the entrance because of the orchids that’s catches my attention.There’s also a free breakfast which serves daily. iThe hotel is popular that the grab driver knew the place easily. The bus and tube is close at the hotel. Restaurants , 7/11 store are just across the street. For those tea lovers this place is best for you because there’s also a Tea store across the street And the most i love is there’s a Money Changer infront of the hotel .Bugis Street is just close by foot and Bugis Mall too .and there’s a local foods or restaurants close to Bugis Mall which is worth of money.

The breakfast is only few of choices so i guess i may suggest to add more

Great location close to MRT lines and a short walk to almost everything.

Buffet breakfast was chaos with staff standing watching as plates were left on tables and tables left unclean, so we had to ask for a place to be made. I think it's the budget hotel thing where patrons think it's okay to take everything they see offered.

The staff. They were very friendly. Food taste was average, but enough to fill one.

None that I can think of except the comfort room at the ground floor which was not too clean.

The receptionist name Sandra is very willingly to help me out for my request. And the housekeeper is very friendly and polite. Good job 👍.

There is no facial tissue in the room. And the coldness of e room is not control by guests

Location is perfect, busses and subway station nearby, very friendly staff and reasonable price. There was no breakfast at the hotel, but a good restaurant next door, and multiple eating places close by, Breakfast is 5 min away.

We could hear the neighbours next door, but it was no big problem. We never complained. They could hear us. At this good price I can live with hearing people in the next room. Otherwise nothing.

Pakteek (Pacheek) knew everything and was always helpful. He is fabulous. So too are all the staff. Great and helpful people.

For a famiky room we were very crammed. Perhaps we should have ordered a bigger room or two small rooms. We thought that the "Family room" would be bigger ....

We didn't have the breakfast in the hotel but I would like to commend the staff particularly the matured man who was very welcoming and friendly he assisted us in every way

There were left over crumbs of chips on the floor and bag of chips inside drawer

The elevator is very very slow

room is an average but cleaning on request

need staff attend when report a defect.