Staff is very friendly and helpful. Everything is spotless. Room had a nice view, and it's just across the road from Fort Canning. Beds were comfortable too! We loved it and will look no further when we come back to Singapore. We booked the breakfast too upon arrival and made a mistake with our departure time (we had to leave too early to be able to have breakfast). They made a takeaway breakfast for us instead. Very much appreciated! Thank you! We had a very pleasant stay! :-)

There was nothing to not like. If you are after a big fancy room, this hotel might not be for you. But for us, it had everything we needed. The walk to the MTR or bus might be a bit inconvenient for some too, but it wasn't very far either.

It has undergone some great renovations. It’s a credit to the management to run a clean, modern and well located facility in such a quiet, setting with a view of the parks and city. From the doorstep almost , you can walk, bus or use the metro to anywhere on this great island in minutes. Cafe is a great, new addition. All proceeds go back into the community for the benefit of all.

Pity there isn’t one in every city of such high standard

Nice staff, clean & comfortable rooms. Good access to City centre just by walk. Nice breakfast just for a few dollars.

The location was great. 2 minutes to a large MRT station, and large shopping plaza with many choices for food, restaurants and a large supermarket. The bus to and from the airport (bus number 36) stops very close to the hotel and is a very convenient and cheap transport option.

Really only one thing. The bed mattress was extremely firm and not very comfortable. They also have self service laundry facilities, but quite expensive.

The room was very comfortable. It was a good size (I was there for almost 2 weeks, so having a little extra space was nice). The location was very good. Plaza Singapura mall is about a 5 min walk away with great stores, restaurants, movie theater, etc. It is also a 5 min walk to the MRT station where you can access three different lines.

The staff is exceptionally polite and helpful. The location of the hotel is very good, close to the city centre and to the lovely park. The breakfast (big selection of European and Asian food) can be decided ad hoc, which is very handy. The family room is very spacious. Additionally, water is delivered every day to the room.

Staff were absolutely lovely, room was a good size, facilities were excellent. Food was tasty with excellent service, We had a fabulous visit. Wouldn’t hesitate to return.

It would’ve been great if there was an ice machine as it was hot and steamy (of course!) but other than that we loved it.

The room was large, clean, comfortable, but functional. It was located on the 11th floor, with excellent outlook to Fort Canning park.

Being a hotel run by a Christian organisation (YWCA), one had to accept some idiosyncratic behaviour. E.g. some singing in the lobby! No alcoholic beverages available at the cafe.

This was an excellent hotel, with the bonus that as it is run by a charity all the profits are going to run projects to benefit disadvantaged people. Very good location, close to an MRT station, shops, bars and restaurants. Very friendly, helpful staff. Very good size room with excellent aircon.

Nothing!

What I particularly enjoyed about the hotel property was its immaculate cleanliness, the spacious and well-appointed rooms with comfortable bedding, the convenient location near key attractions and the exceptional service provided by the friendly staff who were always ready to assist with any requests.

None.