The free coffee bar in lobby!!! Should have decaf available and hot chocolate year round. We loved the free bikes too. (Although, should include a map of bike friendly paths for tourists) Cailey was the BEST! She was welcoming, joyful and accommodating. She really seemed to enjoy her job.

Aesthetically, the hotel is not inviting g from the street. The lobby should have a cute welcome sign. But honestly, it was a great stay & already have recommended to 2 friends.

Nice, updated cabins. Good location. Parking on site. Everything you need for basic cooking/ eating in. Board games, smart tv, and radio. Nice porch.

Property phone number not working - huge issue. Finally got ahold of property manager by submitting a request on the website. Staff very unresponsive. Central air not working. Multiple light bulbs burnt out. Light bulb in bathroom so yellow & dim, you could barely see yourself in the mirror. No additional mirror outside of bathroom. No shower door - water goes everywhere.

Excellent location, easy walk to the Village. Right on the lake, beautiful sunsets. The interiors are nicely upgraded, and the robes were a great touch. Staff was great, very attentive and informative and they made a wonderful oatmilk latte every morning. The sunsets are fantastic and highly recommend watching from your balcony or the new seating area.

The remodel is ongoing which is no big deal, but it would’ve been good to upgrade either insulation or more floor support. Our neighbors upstairs sounded like they were having a tap dance competition (they weren’t) so if you are looking for silence, this is not the spot. Wi-Fi for the Tv was spotty so it’s inconsistent and freezes often.

The location was very convenient. For the price it was a decent accommodation. The balcony and view of the lake is very nice to have.

There was a "barn" style sliding door on the bathroom that would not stay closed, it kept sliding open a few inches. Even if it had stayed closed, it did not offer the kind of privacy some might like in a bathroom considering it is only feet away from the bed. The walls/ceilings are *thin*, the couple upstairs that was playing loud music and banging away loudly made it a little difficult to get good rest.

The location is perfect as you are close to "The Village." All restaurants are within ten minutes. The room had a beautiful view of the lake and marina. This will sound funny but our bathroom was excellent. What made it excellent was a very well thought out walk in shower. The water pressure was better than our homes. Our room had a very comfortable king bed, balcony and was clean. The property is going through renovation on the grounds and once done will really make this place a nugget!

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The room was wonderful

I could hear my neighbors from upstairs, every single step. Children upstairs ware screaming to each other. But there is nothing wrong with the hotel. If you are adults you should take upper floor, now the first one. Otherwise you will wake up at 6 with when a small kids are awake.

Stunning lake views, gorgeous room, comfy bed, helpful staff and great location for enjoying the village centre. We booked this as a last minute stop off on a long roadtrip and were incredibly impressed. Parking was also very easy. We're now looking to return to Big Bear Lake and will stay here again

We stayed before some of the outdoor facilities had been completed so weren't able to use these but once they are complete it will be perfect

I really liked the property. Very modern and clean.

The main hotel is currently under renovation and we stayed at the cabins across the street which I didn’t expect. We were in the cabin by the street which had a lot of road noise.

The hotel is amazing, loved the style, the room was new and upgraded with a beautiful view to the lake. Super close to the cute street in Big Bear. The staff is so friendly and kind, they do go above and beyond to make you feel welcomed. Shout out to Caitlyn, she made us coffee and it was delicious!

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The room was super clean and modern. The location is is perfect. The front desk ladies were super super nice. Complementary coffee/lattes whenever we wanted also.

The air conditioner dripped after shutting it off. The was no door to the shower so the bathroom floor was always wet. We could also hear the upstairs people stomping around the whole weekend. The $75 early check in fee is unnecessary.