The bed and comforter is very comfortable. The hotel restaurant is casual, but the food is good. Breakfast has a smorgasbord of options, breads, fruits, eggs, colombian specialties and a cook who prepares scrambled eggs and omelettes on the spot. Dinner menu is reasonable and expansive. There is a patio on the 15th floor with a wide view of the city where after 5 PM you can have a glass of wine or cocktail, or even order from the restaurant menu.

My room had not much of a view - looking out at neighboring buildings and down to a swimming pool and kids' play structure.

Room was clean and had everything needed (robes, courtesy water, safe, desk). The man at reception who helped with luggage was very friendly. Room service was convenient to order via a QR code. They have a bar at the 15th floor with really amazing views. El Poblado is a nice area to stay at with lots of restaurants and shops nearby.

Minibar charges when I didn't use anything (similar to every other hotel in Colombia I stayed at). I had the bad luck that the hotel next door had a party and it was so loud with their music. They stopped at night, but still it wasn't great. Hotel offered me another room but since they are all on the same side of the hotel it wouldn't have made a difference. The service at breakfast was very inconsistent. One day they would ask three times if I wanted coffee, another day nobody came to offer coffee (you can't get it yourself). They are busy chatting and ignore you, and then are upset that you didn't wait 10 minutes at the breakfast entrance to give your room number. They also need to expand their beverage options with only black tea or coffee (no decaf/herbal/green teas).

We love the Hotel excellent service WE rated it the best hotel.

Only 1 complained is that my grandson is 3 years He is severe asthmatic and cannot be having breakfast with crowded guest so we preferred to bring him 2 small sizes of watermelon and 1 piece of bread and 1 boiled egg. But the manager on duty a gentleman said is not allowed to bring it to the room where he stayed with his father. So when we finish breakfast we took him to the oviedo mall to get a little breakfast. We were 3 adults and 1 child but for the rest the service was excellent. And please reconsider that desicion about a minor.

The Hotel is amazing. The rooms are extremely clean, everything seems new, huge space, and have everything you need to feel comfortable and be there for a short stance or like I did for three weeks. The personnel is very friendly and helpful, they are willing to you help you find everything you need. The breakfast has many options and is delicious. I will definitely come back here and I highly recommend it.

Just to say something maybe they could clean or change the carpet in the halls. But it was not a big issue

Outstanding and professional staff. The beds were extremely comfortable. Breakfast was excellent. Location was perfect.

I stayed in a "Deluxe Suite" and it was considerably smaller than what I expected. I am willing to challenge their 500 square feet measurement claim. It was clearly smaller than that. That was the ONLY reason why I didn't extend my reservation. Breakfast ends at 10:30 AM but workers start taking things down 30 minutes before breakfast time ends. I had to make sure I was there no later than 9:30 AM to be able to have all of the breakfast food choices.

As always in Medellin, we were welcomed by kind staff. Always helping and willing to! SERVICE is the best in Medellin! We stayed for 2 weeks, because we also had some medicals to do, so we wanted some peace and quiet. We asked for a room on the other side of the hotel. Camillo right a away helped us with that, explaining the possibilties. So so kind of him! Breakfast was as always generous. We love the rooms in Novelty suites, its roomy and you even have a separate space for clothes. (mini walkin closet) And its always sooo clean in that hotel! The loaction is THE BEST, right next to Oviedo mall and 5min walk to Santa fe mall and other restaurants. The paisa people are amazing! Warm, kind and friendly! We love to be there!

I could not have carbs and sugar, so for people with a special diet the options are limited at breakfast. And I never understood but they never give you towels for the kitchen ;) We always buy our own. Or you can ask. Other then that, they are complete!

The hotel is located in a safe neighborhood with private parking and security guard. Front desk is open 24/7. Big rooms with AC, wireless phone charger, sofa and kitchenette, among other things. Big bathroom and shower box. Efficient daily cleaning service. Rich buffet breakfast as of 6am. The same restaurant is open throughout the day. Wi-Fi worked well. We could safely store our luggages at the front desk after checkout and collect them before going to the airport. Good soundproofing - traffic noise wouldn’t really bother you.

Nothing to complain about.

Breakfast was well service. The items service was good. The personnel was friendly the keep remember you every morning. The personnel give us some instruction and was at all time there to give us assistance. They where helpful. We enjoy our stay. We were glad that there was a gym that we could use.

Maybe it was us that we are not use to eat salt, some of the breakfast pastry was salted. In general we don't have any negative remarks we enjoy our stay

we recently stayed at the novelty suites Hotel and was impressed by the stunning property. From the moment we arrived, we was struck by the beautiful architecture and meticulous landscaping. The hotel grounds were expansive and well-maintained, with lush gardens and walkways that were perfect for a leisurely stroll. Inside the hotel, the attention to detail was evident in every aspect of the design. The lobby was grand and inviting, with comfortable seating areas and beautiful artwork on display. The rooms were equally impressive, with high-quality furnishings and luxurious bedding that made for a comfortable and restful stay. One thing that stood out to me about this property was the range of amenities available to guests. In addition, there was a spa, fitness center, and several restaurants and bars on-site. I also appreciated the convenience of the hotel's location, which was close to many popular attractions and activities.

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The suite was absolutely wonderful. We had lovely views of the city and mountains surrounding it. It was very large and had more room than we needed! It was nice to have a sofa, and table and chairs for extra sitting room. It was close to the Oviedo Mall, and a good Italian restaurant, the Della Nonna Milla de Oro Trattoria where there was a particularly good and attentive waiter, Guillermo. The food in the hotel restaurant was excellent too, especially the buffet breakfasts. They were always delicious, with many tasty hot and cold dishes. Breakfast became our favourite meal of the day.

Most of the front desk staff did not speak English. Sometimes there was one person on duty who spoke some English.