The hotel is lovely. Great design and facilities. Wonderful contemporary design and sustainable materials. My 17 year old son absolutely loved it and we enjoyed playing ping pong, but also using the communal spaces to do a bit of work and studying. We unfortunately only discovered the gym in the basement as we were checking out, but it's good to know for next time.

It would be good if there was a coffee machine or a kettle in the room. The room was a little small but well designed. As it happened, there was a lot of drilling from next door, which apparently the hotel management had not been told about. It was very inconvenient but the hotel management explained they had not been forewarned, so it's just unfortunate.

As a frequent traveller, this hotel is hands down one of the best places I have ever stayed. Every detail has been meticulously thought about and cared for, making it the most guest-friendly establishment and pleasant comfortable stay. Check-in and check-out was ridiculously easy and straight forward, bike rentals available right from the hotel, beautiful rooms and clean bathrooms, ample communal space for working and relaxing, great food and drinks from the bar downstairs and even gym classes we were sad there wasn't an opportunity to try. Fantastic location - just around the corner from Witte de Withstraat and easy to get to/from the airport or train station using public transport closeby.

A bit more attention can be paid to dusting in the rooms, but the rest of it was very clean.

Really nicely designed and slightly quirky hotel and room, well located in the middle of Rotterdam. The check-in process was supposed to be all digital and self-service but a member of staff did have to help us. Another member of staff helped with check-out and told us where there were some coded lockers where we could leave our bags for the day. Room was very comfortable, bathroom very nice. Didn't use the TV at all but when we arrived it said 'Welcome [my name]' which was a nice touch.

It's really cool that they're an eco-hotel but would have made more sense not to be serving meat on their menu!

We loved the room, very bright & clean upon arrival. Everything was brand new & could chromecast to the tv. Although small, there was a lot of storage area. Shower was nice along with the bathroom. Rooms are nice & quiet, unable to hear noise from the hall. The vibe downstairs was great (communal area / lobby) comfortable for an evening drink & family / work friendly. Not a party hotel, comfortably quiet. Good snack selection at the bar.

Although the staff were very friendly, they could do with both more training & additional staff due to volume of customers. For example trying to buy drinks from the bar in the evening became a difficult task as the staff member (although admittedly new) wasn't familiar with the wine availability or how to serve mixed drinks. When we requested additional towels to the room a couple of days after arriving, we were sent bath mats. The watsapp feature is a great concept, but needs improvement on execution. From what I could see there are a lot of young eager staff, that are missing the guidance of an experienced senior hotel manager. With these small things, I think it would improve the overall experience.

Very prime location

I had a wonderful stay at THE USUAL in Rotterdam. The staff were friendly, professional, and always ready with great local tips. The hotel’s modern design and cozy atmosphere made it a pleasure to come back to after a day out. My room was spotless, well-equipped, and incredibly comfortable. I also appreciated the eco-friendly touches and how quiet it was, even in such a central location. With the restaurants, and shops just around the corner, the location couldn’t be better. Highly recommend THE USUAL for anyone looking for a convenient, stylish, and welcoming place to stay. I’ll definitely return!

Super convenient location - very close to many shopping areas and multiple restaurants, and only 15 minutes walk to the harbor to catch the water taxi/bus. I appreciated the hotel's commitment to sustainability and also liked the quirky eco design aspects in the room. Very modern hotel with a cool bar/working space in the lobby area. I requested a quiet room and the staff were happy to help me out - no similar rooms were available and I ended up getting a complementary upgrade, which was much appreciated.

Not a lot - I was pretty happy at the Usual :-)

The bar and lounge area are really cool. The decor and furnishings everywhere and in the studio were pleasant. Sound proofing was reasonable. The separation of the double bed area from the kitchenette and sofa bed gave a little privacy.

No privacy for using wash basin and getting in and out of the shower! A partition of some kind would be better. The sofa bed was not comfortable. I had to ask for a saucepan as there was only a frying pan in the kitchenette. Another shelf in kitchen area would have allowed for more usable work surface.

The room was excellently decorated and furnished. The bed was comfortable. It seems to have been renovated recently, which isn't always guaranteed in these price ranges.

When I checked into my room, it appears my room hadn't been cleaned up properly. There were used towels on the ground, a used cup, and while the room didn't look dirty, it also seemed obvious to me that room service hadn't cleaned it up. However, upon raising this issue with the reception, they were very apologetic and offered me a free drink and immediately gave me a new room (that staff personally checked to make sure it was properly cleaned up beforehand). Also, there's no phone to call the reception desk in the rooms, which means that if you have a problem, you have to walk downstairs and talk to them face-to-face, a bit inconvenient.

I loved the way in which the whole place was beautifully, stylishly and comfortably furnished with environmentally sustainable, recycled and recyclable materials. The menu is plant based, artistically presented and delicious. Toiletries consist of fragrant vetiver, sage and sea salt. Everywhere is clean, design orientated and well maintained.

A man in an attractive coat, but feral mannerisms, came in and helped himself to a free breakfast, so security issues. These exist up to the pass-secured door to the lifts, stairs and ultimately individual rooms.