I have to commend the receptionist on duty when we checked out, Peter, who was a real life-saver, when e left our passports in the in-room safe and only realised when we arrived at Keflavik airport! When I rang the hotel, Peter quickly got the passports and organised a taxi to ferry them to the airport. He then rang me back to let me know the taxi was en-route, which helped put my mind at ease, and the passports arrived well before boarding closed. As for the hotel itself, it's in an ideal location, the lobby, bar and breakfast restaurant are very attractive, and there's a good buffet breakfast with hot and cold options.

The room we had could use a little bit of updating/sprucing up. The room was very hot the first night and being used to rooms with thermostat controls, we didn't realise this was due to a radiator behind the curtains being left on at a very high temperature.

Amazing location, friendly staff and excellent breakfast.

This property is advertised as a four star hotel but it is not. The rooms are tiny, although this is expected for Europe. However, our rooms were dusty and the wooden floor dingy and scratched up. The hairdryer and nightlight were broken. Curtains were hanging off hinges. We notified the hotel staff about the nightlight but nothing was done. Overall, this is a decent hotel, just not 4 stars.

Breakfast: very good, enough, always somebody in the area available, fast cleaning table and refill for what was empty, good service there. Reception: friendly, helpfull, easy to connect with people. Hotel: you have also a good place to drink something, clean, enough space everywhere, good hotel location in centre of Reykjavik.

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A very pleasant room with a lovely outlook. Central location. Friendly staff. Good breakfast.

The charge for storing one suitcase. In other hotels around the world it was free.

Staff friendly and helpful. Large pleasant room. Centrally located. Good breakfast. It was filled with character.

Sound control between rooms is average. Thought being charged to store a suitcase for 3 days between stays was a bit cheeky.

We thoroughly enjoyed our time at the Reykjavik Centrum. It is in an absolutely wonderful location. We were there for Christmas, so there was a small Christmas market / ice skating rink about 1 minute away from the entrance. It is about a 10 minute walk to get to Laugavegar Street (shopping area) + the rainbow street. Tons of restaurants within walking distance as well. It is also very close to the Bus Stop #1, which is where a lot of tours pick up. The rooms facing the outside street can catch a bit of extra noise on weekend nights, but nothing too crazy. Room and bed were comfortable. Bathroom had all the amenities, but the shower is small! The breakfast is good and they have a lot of options available. I would definitely recommend this location for your stay in Reykjavik!

Small shower in the bathroom, and minimal noise that could be heard from the street on weekend nights. Other than that, we were very happy with our stay and would very much recommend this spot!

Loved how central the hotel was. The room was comfortable (although my mattress was slightly harder than I would have liked) and quiet. Staff were without exception efficient and friendly, and everyone's English was fantastic. Breakfast was more than adequate, and we enjoyed it every day.

Had thought that there would be a cafe in the hotel where we could have had perhaps soup or a sandwich for lunch, but there is nothing after breakfast (unless you buy a packed lunch to take with you). Not a huge problem given that there are lots of eating places within walking distance.

The hotel is right in the centre of Reykjavik, near to the harbour and main shopping streets. Most of the museums are within a 5-15 minute radius (one is even underneath the hotel). You can also walk to the main bus station in 20 minutes, or get picked up for tours from the bus stop that is 100m away. The staff were very friendly and the hotel is very clean and comfortable. We highly recommend it!

The room was a little small for a long holiday, but I know it's a standard size for the centre of Reykjavik.

This was a very good choice of hotel in an excellent, central but quiet location. The staff could not have been more helpful and the included breakfast was delicious and varied. There was a lovely atmosphere to the hotel. The room was comfortable with a few minor things that could have been improved. I would recommend this hotel and stay there again.

The lighting needed improvement in the room - especially as it never gets much daylight!! The shower is very small and there is no light above it which makes it unnecessarily dark.

Right in the centre of Reykjavik close to all restaurants and attractions. We couldn’t have been closer. It’s around the corner from bus stop 1 which is absolutely ideal. Really nice reception staff who assisted in helping us to plan our trips and gave recommendations . Bed was so comfy and slept really well. Lovely buffet breakfast and a gorgeous cozy bar with happy hour from 1600hrs to 1900hrs. They also will make you sandwiches if you are going on a long tour which is handy.

Shower a tiny bit small but nice all the same. Breakfast could go till 11am every day. It’s 10am every day and 11am on Sundays. It would be nice if you could get simple lunch or even pastries/cakes in bar as drinks are only served and you have to go Into town to get food .