The hotel failed to provide us with a twin room but the reception staff rang around other local hotels to find a hotel that had an available twin room and cancelled our stay at the mercure without charging us at all. I was stunned by this - I just thought i had an uphill battle ahead of me finding a twin room for the night in a full annecy. Brilliant by reception

twin room could have been available and booking.com could have not made the booking because a twin was not available.

Great location, very comfortable room and a beautiful place Annecy is so wonderful we loved it! Very reasonable parking arranged in partnership with the hotel and parking de la poste.

Complementary coffee as well as water would be nice

Perfect location of the hotel around couple minutes from the central train and bus station. Very close to the old town and other attractions. Best view from the balcony where you can click a lot of cool photos with the Rhone Alps in the background.

The room service is a little tricky with international roaming sim.

The hotel is in a great location. The rooms have been freshly renovated and are in excellent condition.

Some of the expected in room items like bar fridge, iron and ironing board weren’t there. I could have missed this in the booking process, but assumed they would be in the room as standard inclusions.

Clean and after I got used to the size of the room I was ok with it

The size of the room and I felt uncomfortable about getting out of the room in the event of fire. The hallways were narrow and it was like a maze and the window was too small to get through

I never stayed at a Mecure property and I was pleasantly surprised. It was streamlined and compact but clean and comfortable. It couldn’t have been more convenient. I will be redisposdd to Mercure properties in the future.

For my solo traveling purposes, this was perfect.

The staff were very helpful and friendly, especially Gabriella. Rooms were tiny but comfortable. Lift was very quaint.

Breakfast could have been better, less continental.

The room had a nice little balcony where you can have your morning coffee. The hotel supplied coffee pods as well as tea and other essentials. The staff were all very accommodating and friendly. The hotel is situated just down the road from the lake and just a couple of minutes by foot from several great places to eat and shop. We did not partake of breakfasts at the hotel as there are several fantastic breakfast places within a stone's throw. All that said, a very nice hotel -- we would stay here again.

The only real complaint was that the wi-fi was spotty at best. This is not a deal breaker for us but it did make some things more difficult. The price is sort of at the tipping point for us but considering it was an event-filled weekend, I imagine prices were somewhat elevated.

Excellent location and substantial help with parking fees.

Suggested shower mat or bar -- they said they would follow up.

Really nice, spacious room. Separate bathroom and toliet. Felt like an apartment. Lovely big shower. Comfortable beds with robes and slippers. Nice little balcony to look out of. Close to the bus, train station, lake and shops and restaurants. Pleasant staff.