The location was fantastic, close to old town. Breakfasts were good and convenient. The staff was great until our checkout.

The only problem we had is that we were overcharged for breakfasts and the desk person who was there when we checked out at 5:00am was unable to explain our final bill. We later found out we had been overcharged…we were charged for our breakfast for two on our checkout day when we left at 5:30 am, before breakfast was even offered. We filed a dispute with our credit card company and the hotel as well.

Great location in the Old Town. Comfortable room and friendly receptionists. We enjoyed dinner and breakfast at lovely nearby restaurants/cafes. Really loved our stroll through the Old Town to the lake.

We had a very difficult time finding the hotel entrance, walking from the station. If there is a sign, after crossing the bridge, we could not see it. Eventually, after pulling our suitcases up and down, we went through the passageway straight ahead, after the bridge then turned left up the ramp/stairs. The entrance was there on the left.

Near to centre of town. The staff went out of their way to find extra pillows for me although I had requested these when I originally booked our stay. We love Annecy & have spent many a happy weekend there.

Difficult to unload your car because the spot for unloading is on a bridge & close to a car park entrance. The municipal police were not very helpful as I was disabled & trying to control a dog whilst my husband unpacked the car was stressful & difficult. The underground car park did not belong to the hotel so I had to climb 14 steps to reach the hotel. This I found personally difficult. The doors of the car park at night & the river & park beside the hotel are used by the homeless & drug users. I didn’t feel very safe in this location. I realise this isn’t about the property per se but it’s location & surroundings.

- size and layout of room was great, lots of storage! -extra pillows provided :) -very clean standard throughout the hotel (I am very fussy about cleanliness so was impressed) -water fountain downstairs was very useful! -staff extremely friendly and accommodating, spoke very good English! They were happy to help! -perfect location which was quiet for sleeping well but <5-10 min walk to everything, area felt safe. -late check out compared to other hotels and luggage room! -solo female traveller who felt very safe, cared for and had all my needed amenities:)

air con seemed very mild on full-settings (but it is 34c in Annecy currently!) so the room would get very hot! apart from that no bad feedback! Really impressed for a 3* and price!

My second stay here so I knew what I would be staying in. The hotel is located brilliantly for train/ coach arrivals and the proximity to the town for bars and restaurants. The staff are what make this hotel exceptional - thay are all friendly, helpful and knowledgeable. I would not hesitate to book again for my next trip to beautiful Annecy.

Reception Staff were friendly and polite. You could tell they wanted you to feel welcome. As it was our honeymoon, they went to the extreme of putting petals on the bed, along with a lovely note and some free croissants and chocolate. It was a lovely gesture.

Breakfast was a little lame. Limited food out for a continental breakfast, which meant there was not a lot to choose from and in 4 days only saw sliced bread once and staff tended to hide in the kitchen once you were checked in for breakfast

Everything was just perfect. Staff were very friendly and extremely helpful. Our room was very clean and bed and pillows were very comfortable. Good size very clean shower with hot water. Excellent WiFi. Ideal location. Just a stone throw away from the railway station and very short walk to the lake.

Breakfast. At around 10 am, breakfast bar started run short of items and I felt like the staff/cheff weren’t in a rush to get them topped Up. So it was a disappointment.

Nice hotel in center of town (50 m from main street so nice and quiet) Only 5 min walk from train and bus station. Reception and bar area clean and pleasant. Staff very nice and helpful Rooms basic but more than good enough for a few days stay with decent shower Didn't have breakfast Coffee machine in room was unexpected but bring own milk

Fridge in room not that effective Toilet very close to wall so had to sit at an angle (Room 239)

Excellent central location. On river a few minutes along to the palais d’isle and lake. A few minutes uphill walk to castle Standard ibis rooms. Clean functional and super comfy bed and linens. Window opened for ventilation. Light quiet room. And dark and quiet for good nights sleep. Sound isolation was good for me. Wifi fast Warm efficient reception. Good ambience in reception break out area. Room was ready early pm for check in. Not cheap for me but probably good value for Annecy.

Fabulous location!! Within a few steps, I was strolling through the beautiful streets and taking in the aromas from the produced sold at the markets. The room wasn't huge, but it had everything you needed - good lighting; the bed was very comfortable; the room was clean; full-length mirror; decent size bathroom; mini bar to keep water cool; cute verandah to allow fresh air inside or simple to sit before going out. The checkin/out was fast, and the staff was very welcoming, friendly, and helpful.

There's nothing to dislike... The hotel met my expectations (and I'm fussy with accommodation). I would stay here again...