Friendly manager and staff! Nice room with comfortable beds. Lovely breakfast, but pity that there aren't any bananas on the menu (like in the many other Holiday Inns Express we stayed at).

It's a pity that rooms don't have air conditioning, especially during a warm period. Staff placed a small fan in the room, but that really didn't help a lot. Our room was situated over the entrance and on a few occasions we were woken rather early by the noise of delivery vans. A lorry collecting glass bottles managed to do so at 5.30 am. Where we live, you're not even allowed to do so before 8 am.

The hotel is positioned perfectly, minutes drive from everything you need to see in Swansea . Right next door there's a Harvester's, and a David Lloyd gym . Location is really good . Breakfast really good . Staff very pleasant

The room . We didn't spend much time in it, only slept because All day we wandered in beautiful Swansea , there's lots to do there . But....the bed was really small , the smallest double I've ever slept in . No mini fridge so you can't keep a drink cold . The toilet didn't have an extractor , and when someone goes for number 2 , you have to open the main room window ( which barely opens) . We didn't complain , the stay was good but could have been a little better .

The location was perfect for what we were doing in Wales. The Breakfast was lovely and the room was exactly as described and comfortable. The best thing, was your staff, genuinely brilliant, I get up early and do work stuff, your manager let me sit in the breakfast room from 0530 with my laptop and access to coffee, small but significant gesture. At breakfast on Sunday, there was a lady, who had such a lovely positive attitude that it just instantly made you smile. All the other staff were helpful and lovely. You have a great team there 👏👏👏

I want to try and pick something so that you can strive to be better, but I actually can’t Ok, it would be great if there was a pool, that’s it and that actually didn’t matter that you didn’t, but it was pretty bang on 💪👍👏

Conveniently located hotel with parking close to Swansea. The room was generally clean. The mattress was comfortable and the shower room was designed in a way that could separate the toilet from the shower if needed. Good quality hand wash, shower gel, and shampoo was also provided. Breakfast was average. Located next to Harvester pub was handy.

The carpet was old and stained and not thoroughly cleaned all the way to the edges. The sofa bed was not very comfortable. The hotel advertised that I would be able to take my breakfast on the go, but I was not able to. The paper bags provided could only safely hold croissants, not cooked breakfast. No plugs were located close to the beds.

Very comfortable large twin beds. Bathroom was a good size. Plenty of clean towels. Room was serviced well every day. Loads of sockets for devices. The breakfast was excellent. Loads of variety and plenty of food to help yourself to. The staff were all friendly and helpful.

The evening meal menu was really pathetic. Hardly any choice at all, also expensive for what you got, no atmosphere at all, no wonder most guests went to Harvesters pub next door.

Great value for money. Located just off the M4 so convenient to get to and for getting on my way the following day. The room was clean, had a great shower with lots of power and hot water, a huge bed and was genuinely comfortable. It was perhaps a little light on the in-room coffee supply (only 2 sachets of caffeinated coffee - there were also 2 sachets of de-caff). The choice from the dinner menu was very poor but there is a harvester next door which at least can supply a better choice. Breakfast used a separate room for the buffet while the dining room was being renovated at one end. The choice of cereal was ok for me but my overall summary would be that they had a reasonable choice, including fruit, but somehow the buffet let it down with neither the scrambled egg nor the soggy bacon being anything like the freshly cooked articles.

Breakfast could have been better but that could partly be the fault of the dining room renovations making it harder to refresh the buffet regularly. It was though very sufficient for a good start to the day.

Warm welcome. Beautifully maintained rooms. Clean. Great Breakfast - continental and full English . Supportive staff - James the duty manager was extremely accommodating and helpful. He even offered us vegetarian sausages when himself discerning that we may be vegetarians. The microwave oven was very useful to heat up osome snacks for the journey there. Very comfortable bed. I noticed feedback reviews stated that rooms got too hot. Our rooms were equipped with a stand alone fan, clearly placed there as a result of taking heed of the reviews. This was an awesome and timely response to criticism. Great work, even though we didn't need to use one. Oh... and disabled parking facilities great for my parents... a specially equipped accessibility room and bathroom for elderly with disabilities. Wheelchair friendly.

Nothing. I loved the experience. Recommend this budget hotel in Swansea very highly. Perfect location just off the M4 for a budget short stay.

Easy to find. Breakfast was really good with plenty of selection. Clean and tidy. Extremely helpful, polite and friendly staff- specifically James.

On arrival seemed as though no booking was made- issue with booking.com NOT Holiday inn - James was so very helpful and friendly- just what was needed after a long day and feeling weary. A definite asset to your team. Thank you so much for a pleasant stay and will be back soon (null)

Staff are excellent - efficient and friendly - will bend over backwards to help you

Car Parking - received a £75 parking fine during my stay from whoever manages their car parking despite being a guest and submitting my registration number upon check in. Have queried it hopefully it will be withdrawn. Car parking is sparse though and unless you arrive before 6:00pm it unlikely you'll find one. The main car park is separate and belongs to the Harvester Pub next door. You can only leave your car / van overnight in the Holiday Inn car park which s much smaller

Free car parking right next to hotel. The friendly welcome by staff on arrival. The huge bed, the layout of the room. Notices to inform about where to go and what to do if you needed more toiletries or refreshments. The breakfast was superb. A good variety of breakfast items, dining room and counters were spotlessly clean. Food was topped up frequently. Staff cleared and cleaned tables as soon as they were vacated. Check out was fast with staff wishing us a safe journey. We informed them of a few things that were wrong with room and they made a note.

There was a dog barking in a room between 11-11.30pm. When showering in the morning the water did not drain away so had to turn off shower until it did. Reported it to reception when we left and they made a note to get it checked. Also informed them of grey lint like material on sheet. I used a clothes brush to remove it, looked like something had been in wash or dryer with sheets.