Exceptional service from front desk staff - Anastasia very helpful, professional and pleasant.

Great location near the centre Easy check -in and out. Paid for 48hrs parking when checking-in (£10 for 24hrs) so £20 total. Hotel and room were clean but a little tired , like it is in need of a refurbishment. Comfy bed and good night sleep. A big tv.and powerful shower. Wanted fresh air in the room so nice how the windows opened further than normal hotel rooms. Never had any food from the hotel, so can't comment on that. We were in Swansea visiting our son at Uni and stayed for 2 nights.We will be back, so will definitely stay here again. Great value out-weighed the overall tiredness of the room.

Only one lift working from the 2 in reception Tired room although the reception area didn't reflect this. Rooms just needs a refurbishment

The breakfast was excellent- a wide choice of cereals/fruit,etc and piping hot cooked breakfast buffet. There were even pancakes with maple syrup and toffee yogurt. The room was spacious and well appointed - though the furnishings were a little tired. It was great to have flexible air conditioning. The room was well cleaned every day and towels changed as required. The location of the Dragon Hotel is second to none - minutes from the Quadrant Shopping Centre, Bus Station and only slightly further to the Train Station- a flat walk for wheeling cases. Best of all, Swansea Bay is only a 15 minute walk via Swansea Marina, teamin with boats.

One of the 2 lifts was out of order, which made for long waits from the 6th floor. Also the coffee machine was out of order.

We was going to a show and was local, the staff was amazing and so helpful when we needed a fan they came to our room and dropped it off as the air con in the room wasn’t working and was so hot in the room due to the weather. The view from our bedroom was lovely.

The bed wasn’t comfortable and it kept slipping off the bed as they put 2 single mattress together, that’s the only thing we didn’t like was the bed, the other thing that we didn’t know is they wanted to hold a debit card on the stay for any damages made while staying there that’s the first hotel we had stayed at saying that for there policy was abit strange

Friendly helpful staff. Clean rooms and good air-conditioning. The hotel is generally clean and positioned centrally for the town

When you arrive you have to enter you car reg to parking eye and you are charged £10 for each night. Or fined. You are then asked about breakfast (another£11 per night) so the price you start of at online goes up £21 upon arrival. Bar opens when it feels like and food in the brasserie (bar) is a choice of 3 pizza (£14) or 3 microwave currys (£19) Fortunately lots of options outside. Hotel could be lots better with heating in the public areas ie bar and breakfast room. An increased food offer and a predictable bar opening time

Location was great for what we wanted. The exterior of the hotel looked very clean and bright. The shower in the room was really good. Parking to the rear of the hotel (you have to pay in the hotel) was reasonably priced.

The room was incredibly dated and looked as though it could do with a spruce up. The carpet was dirty looking and puckered in places. The paint needed to be brightened up and the furniture in the room is a bit dark and the mattress on the bed was ok however the pillows need to be a better quality. Only one lift working and far too small for the size of the hotel.

Our disabled access room was spacious and comfortable with good space in the bathroom. Check in was very simple. And the ladies were very friendly.

A chair in the room was very old and marked. I couldn’t use it as in a wheelchair but it made the room look scruffy. Only one lift working and very small but I did manage to get my wheelchair in, just no space for others! The piano bar and restaurant were not open and the bar downstairs had very loud music, poor choice of drinks and not surprisingly there were no guests. Luckily alternative cafes and bars were very near.

Very good room size (we booked a disabled access double room on the 6th floor at the very end of a corridor), it was more like a suite!! Very comfy bed, very clean and quiet. Didn't book breakfast so can't comment on that.

Only one lift and it was SMALL!! Just enough room for 2 with very small luggage! Lift also used by cleaners so could be a long wait. Heating in room not very efficient. Had it turned up high for the whole 3 days and it was just about ok. Not cold, but not cozy either. Shower was not very powerful and not very warm, even on the highest setting. Just had to have a quick wash and get dried quick to warm up. Also, I don't think patrons should have to pay extra for parking....I hate it when hotels do this. It should be included in the price!

From the moment we arrived all the staff were so welcoming & friendly. Our room wasn’t ready as they were fully booked & incredibly busy due to a weekend of festivals but they gave us complimentary beers in the bar while we waited & also upgraded our room so we’d got a fab view of The Mumbles. The hotel is slightly dated (apparently being refurbed soon) but very clean & we won’t be staying anywhere else now while visiting Swansea as the location is perfect for exploring the city!

Nothing!

Hotel staff were very efficient and friendly. Room/ bathroom were clean and serviced each morning. Location was very central.

I made a block booking for 12 and allocated each room to an individual occupants name using the Booking.Com app. Unfortunately, when we all arrived ( at different times), there was no record of the allocated names, so it required the desk staff to start the booking in process afresh. After talking to reception, it appears that arrangements made through Booking.Com are not communicated to the hotel, so don't waste your time and contact the hotel directly to make changes. Thanks a lot Booking.Com for wasting my time