Excellent staff and service, good location, beautiful building, comfortable bed and good linen. The bathroom facilities seem to be new with ample luxurious toiletries, bath towels and robes. Sent a fridge to our room when we asked if we could store soya milk. Location of free car park to residents adjacent to hotel is a big plus factor.

Not really a problem, but bedroom in town houses not very big ( but fine) as you would expect when experiencing the main hotel. There was a minor issue meaning that the air conditioning had to be changed via a phone call to reception when we were there, due a temporary fault and not a big problem.

This hotel is just so quirky and has kept its character. We were upgraded and our room was perfect. Four poster bed lovely crispy sheets and beautiful shower/bathroom. Spotlessly clean with coffe making machine with ample milk(only usually get enough for one coffee each) and complimentary water not forgetting the lovely Amy who greeted us on arrival and Ryan who took our bags to the room staff are so pleasant and smiley 🤗 will definitely stay here again

It’s not a compliant but think the pillows need upgrading

I have stayed at Morgan's before and I adore this hotel. The architecture is stunning and the rooms are beautifully decorated and maintained. The staff are absolutely wonderful - so friendly and nothing is too much trouble. The breakfast is delicious and beautifully presented although sadly I didn't have time to eat this time! I had a cocktail in the bar in the evening and it was just so stylish and glamorous. So much fun.

I wasn't in the main building this time, and it has to be said that the room I booked was nowhere near as posh looking as the photo on the website. I realise how advertising works, obviously, but in this case, for the price, there was a significant disparity between what was advertised and what was delivered, although it was still a hgh standard to be fair.

The room was huge, very grand tall ceilings and the heating system actually worked. The staff were friendly. I was shown to my room, which I hadn't expected. The complimentary mini bar! It had a great variety in there. The bed was big and comfortable. I enjoyed the stay and would stay again.

I was escorted to my room by one of the staff, considering I had a suitcase, a laptop bag, another bag in my hand and holding a bottle of water, it would have been nice if he offered to help! I was woken in the morning by the sound of traffic, even though I was given a 'quiet' room. I was also told that we get special discounts for referred partners (restaurants), but I didn't, I was charged normal price.

The staff were great, reception and restaurant, very welcoming. The location was excellent for our trip, all was in walking distance. Rooms were lovely, beautiful big window, clean and fresh with good A/C. Convenient parking across from hotel.

Didn't like is too harsh, the townhouse across the way - the corridors and foyer area were so hot and the building had a pungent fragrance/air freshener. You can hear the people above you as they walk around - it is an old building with squeaky floorboards. The people above me were not aware of how loud they were, I sleep easy so things like that genuinely don't bother me. A poor sleeper would have been frustrated.

The room was spot on, lovely fluffy towels & a great shower!

When I went for Breakfast on the first morning, I could could hear the sound of cackling women as I approached the restaurant, only to find it was two members of staff! When I tried to use the toaster, it had not been set up correctly, so I had to interrupt the women to get some assistance! I then asked if I could order a cooked breakfast, & rather than one of them coming to the table to take my order, I had to approach the counter! I'm sorry if this sounds a little trivial, but the volume of their laughter, & sheer lack of interest in customer service, was shocking!!

Absolute excellent service from staff. Particularly Rhys from the time of booking and arriving everything was first class made feel very welcome. All of the staff were excellent. The building is magnificent and the service is first class. Breakfast dining room very luxurious and the food top-notch

I think the senior management team need to look at the heating system in some of the rooms. We were moved to another room because the heating was faulty. Now I know these things happen but I’m wondering if this is an ongoing issue? The heating cannot be controlled via controls in the room and you have to contact reception to alter the room heating which is very inconvenient.

Room was very grand with very high ceiling. Bathroom exceptional. Breakfast setting superb. Bar looked nice but didn't use it. Not huge amount of interaction with staff but all friendly and polite, especially when went for breakfast. Heating set up slightly unusual but worked well especially for such a large space. I think good work done working within parameters of an older building. Top notch location if want to visit city centre.

Would have liked a main light in room instead of lamps only (unless I somehow missed where main light was). Not a big deal but a small thing would have liked.

Great location, easy walk to restaurants and shops/attractions and lovely helpful staff . Beautiful building.

We had superior town housecroom. Air conditioning doesn't work and is very noisy. We were told they are waiting for a new system. It was the only source of heating in the room so couldn'tbe switchedoff, and we were asked to call reception to remotely adjust it, which was a bit laborious. Our sink blocked, but this was quickly sorted while we were out. We had a room discount but I would have been less pleased with the cost if I'd paid full price.

We were given a good welcome by all staff particularly in the reception (Ben and Rhys). We had some problems with our room on the first night and the staff moved us to another room for the second night whilst we were out. Our stay was to attend family and friends reunions on separate days and so we had little opportuniy to sample the breakfasts - no evening meal was available at the Hotel. This was a pity because I felt the bar/breakfast room would have made an excellent restaurant. Overall, the decor of the hotel was well done and superbly reflected another era. An extremely interesting place to stay with great character. Parking in the centre of Swamsea was an asset,.

Morgan's is a hotel from another age - excellent, but a fridge in each room would be good, There was limited knowlrdge of where one could dine in the locality. We used to live in Swansea and knew where to go but a guide on local eating places would help tourists.