The staff was marvelous! Joe in reception gave us a warm greeting, explained everything, and pointed out things to see around the old town. We arrived early but were able to get in the room. The room was a bit small and very basic, almost stark, due to its age and simple style of furniture. (That was part of the charm). However, the room and bathroom were clean, the beds and pillows were quite comfortable, and the amenities in the room were enjoyable. Several types of teas and coffees were offered in the room, which was a welcome treat. Our room was quiet, and we had a view of the old city wall right outside the window. Breakfast was great, with several made-to-order selections ( not a buffet). We ate dinner at the Ennio’s restaurant that evening and the food was delicious! The location of the hotel was excellent. We ended up taking a taxi to the cruise terminal because it was raining. It is walkable, but a bit too long with luggage.

The service for dinner at the restaurant was rather inattentive. We waited a long time to place a dessert order and finally gave up after about 25 minutes with not a single waiter stopping by. Otherwise, everything else about our stay was fine.

Room was a little on the small side but for one person absolutely perfect. Rooms are above a restaurant which looks like it serves fabulous food. Going by the breakfast anyway. . .perfect it was. Smoked Haddock I think if I remember correctly. The people here were super friendly and next time I will definitely stay again but this time also eat here.

Maybe the room could have been a little larger but small complaint really. Beds are single ones when you ask for a single room - but there are 2 of them in the room so maybe ask for the beds to be joined if you want a bit more space.

The hotel is exceptional. It is a 2-story hotel with 10-12 rooms total. Each room has it's own theme and the hotel is small enough to be perfect and charming. While historic on the outside, it is renovated on the inside. The staff was friendly and accommodating. Our room was large, with seating, desk, armoire and a comfortable bed. The downstairs includes a bar/seating area and a full service restaurant. We had both dinner and breakfast at the hotel and the food was terrific both times. The hotel offers easy walk access to shops and stores. The location is perfect for a short walk (even with suitcases) to most of the cruise line terminals (about 7-10 minutes).

The only downside is that there is no lift, so you have to carry your suitcase up 1 flight of stairs.

Centrally located to port and short walk to shops and restaurants. Room was a good size.

A warning to people with luggage we had two large suitcases and did need to walk them up several flights of stairs. It might be worth checking with the hotel prior to booking a room if you would be unable to manage stairs. The hallway between rooms must be thin wallls as it did get very loud when neighbours had corridor chats with each other or opened and closed their doors. The hot water system seemed to be under a lot of demand in the mornings, so it ran cold. Recommend taking your morning shower asap!

N/A

There was no lift to the rooms, and we had a lot of luggage as we were cruising the next day. Lugging heavy cases up the stairs was a challenge

The whole experience and stay were absolutely perfect. Staff were extremely friendly and went over and beyond to assist any of our requests.

Breakfast was excellent, as was our evening meal. A very pleasant atmosphere. Car parking facilities were good, and the location of the property was ideal

We waited a long time past our dining reservation. We were served drinks, in the bar area by a young lady, who asked the time of our dinner reservation. She then seemed to forget us until we asked for the menus about an hour later. Other people arrived and were given menus straight away. We were very surprised that the hotel and dining room only provided full fat whole milk. We asked for skimmed or semi skimmed, but were told they do not offer these options.

Room was just superb. Location excellent Dinner in restaurant was truly good and breakfast had super choices so difficult to choose!!

As an elderly gentleman I found it difficult negotiating your steep internal stairs with a heavy suitcase. Surely a small domestic type lift could be installed as they take up little room. Having no lift might put me off staying again which would be a pity.

Our room Fortuna was beautifully furnished and spotlessly clean, with a lovely sunny aspect towards the Ferry. Pre-dinner drinks in the Bar were lovely, and our Dinner on both The Friday and Saturday nights was excellent. Beautiful fresh produce, cooked to perfection. Breakfast was exemplary - with a wonderful choice, both hot and cold, and a great cup of coffee! Joe looked after us beautifully on all 3 mornings, and all other Staff members were friendly, polite and very helpful. We will definitely be returning! Thanks to you ALL.

Absolutely nothing!

Everything, couldn’t find fault!

That we didn’t stay longer!