Room was good, great view of the square. Bed very comfortable and room well equipped. Breakfast good

Too many dogs! We are not dog lovers and most of them were well behaved. However we were in danger of tripping over leads and some dogs were allowed to sit on the chairs! It was particularly bad on Sunday because of the numbers so some were barking quite a lot. This is our third time at the Kings Head and we love staying there but I do think you are encouraging dog owners to the detriment of guests like us.

Friendly service and very clean we did ask for a low floor room but it wasn't it had a lot of stairs as my husband has 2 new knees and i have Osteoporosis and Arthritis in my knees and to top it all our room when you opened the door it had 2 steps down it was quite hard for the both of us but maybe it was because you had a wedding booked in for that weekend i dont know but we are willing to give you the benefit of the doubt 🙂can i just say i stupidly left my tablet and your staff phoned me to tell me and ask if I would like it sent by post and i said yes that that would be kind if they would do that and the young lady said that's not a problem so thankyou for that and im a waiting it xx

Sorry but i think ive covered this in the above question

Everything was ok.we had a lovely time.

We didn't like the situation about the car park. Our friends came on the Saturday morning and was turned away by the lady on the reception. The upsetting part was when our friends did find a car park space the lady on the reception was saving the space for herself. The was also a car parked half in our car park bay.we did have a word with a member of staff and he explained it was a member of staff car which i still don't think is right that it was parked so close to our car.still not happy our friends couldn't park their car.look liked the staff member was saving the car space for herself or a guest.

Room was v spacious and decor excellent.Bed was large and comfortable with extra thought about facilities like a fan,an iron and board,a coffee machine ,a Robert’s radio,a hair drier and even a couple of books to read in case you have forgotten to. bring one!The bathroom was huge and v modern with a large bath and a walk in shower that was easy to use!Lovely toiletries in individual bottles.Lots of storage including a wardrobe and drawers useful for longer stays.

The only disadvantage about our room was that it overlooked the square and we were just unlucky that the road sweeper went round the square very early in the morning and then there was traffic noise.The windows did have double glazing so ear plugs helped the second night!

Room was upgraded & staff were lovely, welcoming & helpful. The hotel was clean & warm & we would definatly return.

Breakfast was a disaster. Tables weren't cleared (only 1 member of staff visible, dealing with the whole restaurant for the 1.5 hrs that we were sat there) and we waited for 70 mins for our cooked breakfast. We discovered that the order had been given to the kitchen immediately after it was taken, but the kitchen ?? ignored the order (no actual reason give, which was understandable as the young waitress obviously didn't want to point the finger of blame) She was incredibly apologetic for our ridiculous wait. It was not her fault - she was run off her feet! She needed more staff to help her. Other staff were visible, but stayed in the kitchen, not out in the restaurant.

The hotel was clean and the location excellent. Car parking available too. Lovely lounge area. Good breakfast and staff excellent

I paid for a superior room as I believed it to have a walk in shower as shown in photos. However it was a shower over the bath which I find difficult to access. We were offered the chance to change rooms after first night but chose not to as were with another couple and w didn’t want the disruption. Strong smell of paint in rooms and on stairs. Whole hotel was cold . Problem with pigeon droppings in car park but handled very well by reception who did not charge for parking.

Beautiful, big, high ceilinged bedroom. Our huge bed was really comfortable. The Roberts radio, on and tuned into Classic FM was a welcoming touch. It was a most comfortable and cosy retreat from the bitterly cold weather. We were very happy to have been complimentary upgraded. Cute rubber duck in the bathroom and lovely organic bathroom products. A very nice touch.

We opted against paying £10 to park in the hotel car park. There is free disc parking in the square outside the hotel for 2 hours between 8am and 6pm. We shuffled our parking between the disc parking overnight and free unrestricted parking a little way out of town.

I can not fault this place at all. I came up from Birmingham with my brother to stay for 2 days for my cousins wedding . Staff were very welcoming and helped us with the local taxi services as we would be getting back late. The food there was very nice and fresh. The room was very nice and spacious, but the bet topped it off and was massive and very comfy! I missed missed one morning breakfast, but on the last day, I made sure I woke up early to get it. The produce they use for the full English was very nice and everything came freshly cooked. With a nice variety of breads, tea and coffee, your fruits, and more.. I would highly recommend this place if you're in the Richmond area for sure. It is a shame we didn't get the explore the area more on such a short stay.

The only fault I can say is that there is no pay meter parking, which is right outside the hotel which is a shame . The hotel does provide a 2 hour slot which you have to change every two hours... Other then that I can not fault this place at all

The hotel was ideal right in the centre. It was a great location. The room was nice and clean and was well equipped for a one night stay.

Windows were kept open with wooden blocks, and when we requested room service for breakfast, there was no butter or jams. Even though we asked for them, there wasn't a phone in your room to contact them, there were also no lifts in the hotel so we had to carry our bags up 2 flights of stairs. Parking is limited, and had to pay for it.

The cleanliness of the rooms and dining area were exceptional and the rooms had everything you needed for a comfortable stay including tea and coffee facilities,TV, hairdryer and ironing board and iron and plenty of towels. The dining room was very tidy and catered for everyone with their choices of breakfast and evening meals. The staff were very friendly and helpful which was good to see aswel.

The private car park around the back of the hotel has a barrier to enter and you have to get close to the sensor for it to raise which was annoying and when leaving the carpark, we weren't told by the staff that you needed a code to lift the barriers so we were waiting for a while but no luck and so we had to go back inside the hotel to ask the question.