lovely room, bar/restaurant area, location and staff

The breakfast. I don’t mind being charged for it (if booked through booking.com it’s not included) but to have no continental & fruit options before ordering something cooked is just a bit disappointing (and frankly a bit weird - it’s unlike any other hotel experience). Essentially it’s like a cafe - nothing is available until you order it. It really makes breakfast a rather joyless and limited experience as you aren’t able to have fruit juice, cereals, yoghurts, toast etc. without spending about £30 per head! Because if this the restaurant area on a morning we found virtually empty. I think the hotel are badly letting themselves and their guests down in this regard.

Beautiful country house and decor should be 4 stars or more Inside and outside, where clean and maintain well to a high standard. Excellent parking The garden seating area is very welcoming. The room was clean, especially the bathroom, I couldn't fault it. Never heard other guests very good soundproofing. Beautiful views and surroundings.

The Highways and Council team should look into putting giveway markings on Mackerel Hill as due to your entrance being on the corner, the cars approaching are inconsiderate and fast. This could be fatal for elderly drivers due to no fault of their own. Women's changing room lockers are tired and rusty . The Hydropool pool is far too hot. This can't be normal.

I recently stayed at Flackley Ash Hotel and had a fantastic experience. The food was delicious, with a great variety of options to enjoy. The hotel is set in a beautiful, peaceful location, perfect for a relaxing getaway. The staff were exceptionally friendly and welcoming, making the stay even more enjoyable. The facilities—especially the spa and leisure areas—were excellent and well-maintained. Highly recommend for anyone looking for comfort and charm in a lovely countryside setting.

The mattress was a little too soft in our room, which resulted in my partner and I rolling together in the middle - leading to a less comfortable sleep

The Staff make this hotel! They were all helpful, pleasant and friendly and couldn’t do enough for you. Room and facilities were well looked after, clean and tidy. Massage was fabulous and Amy that did this was lovely making us feel very comfortable as well as fab massage

There is currently some refreshing of the property (done very respectfully) so difficult to say as they maybe on the to do list: windows not fully closing in the dining room conservatory area. Shower in gents sauna a little weak.

We went to Rye for a wedding, and the Hotel location was great because it was only 10min away from the wedding venue. We got an up-grade, and the room was very spacious, quiet and clean! Breakfast is OK, you can select from the menu.

The spa facilities are pretty basic, so I wouldn’t recommend this place if you’re planning a spa weekend. The hotel itself is much bigger than we expected. On the plus side, we were upgraded to a bigger room, which was a nice surprise! That said, the walk to the back of the hotel and then up the stairs with heavy luggage definitely balanced out the upgrade a bit.

After 1 night we were moved to a 'Garden Room' which was lovely and if I went again I certainly would try and book one of the garden rooms . The staff were very friendly and helpful . We had a dinner on two nights and the quality of the food was excellent . We had breakfast each morning for myself . This took some getting used to as each dish had a price . I have not met this before as we are used to paying a set amount for a breakfast more if full English and less ig Continental . On the other hand the breakfast was Waiter[tress ] service which was very nice and food was cooked to order .

On the first night there were some problems with the room . WE were immediately offered a 'Garden Room' which was better than what we had paid for and we loved it .

We liked the hotel location - just 4 miles from Rye. Ample parking. We were upgraded to a superior double room at no extra cost which was a nice surprise . The room was warm and comfortable & nicely furnished. We enjoyed using the pool & jacuzzi and the staff were all friendly and helpful.

The only issue was that the pillows were flat and hard. My partner & I both woke up with aches & pains in our shoulders & neck. We brought the issue to the attention of the receptionist and she was extremely helpful & found us some Moore pillows, including a feather pillow.

Most things. Check in/check out was smooth, staff very friendly and accomodating, room a good size, with plenty of space to unpack in. Breakfast was very good. We had dinner in the resturant the first night and while the menu was a bit restricted, what we chose was good. We did not make much use of the spa facilities, but the pool is better than most hotel pools we've tried. Short drive into Rye which is a lovely little place and the main reason we chose this hotel.

Mainly the weather, the weekend we chose was in January and when Storm Eyown was on the prowl. Minor issue was the heater which didn't seem to pay attention to the temperature setting

Very comfortable, clean country house hotel with friendly staff. We enjoyed a good dinner in the restaurant. Next time will bring swimming kit for the indoor pool!

Care needed with the wine list - we chose an Argentinan malbec which proved to be of very mediocre quality and well overpriced - should have selected the (cheaper) rioja crianza as a more reliable choice. With the price of restaurant wine as it now generally is, customers are likely to be more discerning about value for money and restaurants should select their wines and prices accordingly. Most hotels offer table d'hote package prices for breakfast, but here the pricing is à la carte. With a cooked breakfast, fruit juice, toast and more than one cup of coffee a couple could easily run up £40-50. We chose not to!

The staff were all very friendly and it was lovely to be able to use the pool etc. We only stayed one night, so didn't make use of much while we were there.

It would be helpful to have some sort of shelf in the shower to put shower gel, shampoo etc on. Also, it took rather a long time for any hot water to come through and when it did start, it wasn't really that hot. Our room was located on a long corridor of rooms which ended at the Spa so was quite a thoroughfare. Unfortunately the door of our room wasn't particularly sound proof and we heard everyone walking by. We were woken around 7am with what sounded like staff members calling to each other just outside our door.