View, room furnishings, bed (wonderful). Grounds are beautiful. Really magical room/view (volcano view).

Key card never worked, but they gave us a physical key. The restaurant is pretty awful. Nothing we ordered (ever) was served hot. In fact, it was often cold. Didn’t send it back because we had to leave for a prearranged excursion. Staff are uninformed about when breakfast can be ordered, whether they offer room service or not, and more. Expect to wait long times for service. You might have to go get them yourself. We did. It’s a shame really, because the restaurant has amazing views. If it weren’t for the restaurant’s poor service and food, this property would be simply outstanding.

We loved the area, the quiet, and the cool temperature of the location.

We were not allowed to return into the property passed 8pm and had to wait till after 8am to be let out. Made it very hard to make plans in the afternoon and they made no exception for any reason. Kinda put a damper in our vacation.

The surrounding beauty of the forest, volcanoes, the views of the lake. All are superb . The facilities are amazing - just like I remember them when I was a child 36 years ago. The beds are extremely comfortable, the room s with a bed to the volcano are the best.

For a property of this class the sofa in room 107 is torn , hairdryer and the tv remote controls didn’t work. There s no aircon. But the weather tends to be cool. The fireplace is only decorative due to the facilities being in a national park .

The views couldn't get any better. The hotel is literally face to face with a volcano, the reason you travel to this part of El Salvador. The hotel is incredibly modern and everything is well kept, clean and sparkling. The restaurant serves good food and the drinks are reasonably priced, considering you're at the top of the volcano park, it is still affordable.

The room had a pretty funky order that seemed to get stronger the longer we stayed. Also, the front desk staff could do a better job of ensuring all guest have the information necessary to complete the Santa Ana hike. Being that there is only one hike available everyday at 9am, it would be wise for the hotel staff to check-in with guests to ensure they are aware of this policy. At a minimum, it might be helpful to put a sign with this information in the lobby in case these details were overlooked on the drive into Cerro Verde.

Casa 1800 Cerro Verde is the only hotel inside the park, so you do pay a premium to be there. I think it's worth it for at least a couple of nights so you can wake up to the views of the volcano. The onsite restaurant makes excellent breakfasts (including healthy ones) and is open all day. You'll see lots of tourists who don't stay at the hotel still enjoy the restaurant and its panoramic view. Try to get a volcano-view room if you can. The rooms themselves are nice, though there is a lot of humidity because of the constant cloud cover. I read others complain about hot water, but I thought it was plenty hot. Water pressure was a low, but that was true everywhere we stayed in El Salvador. I want to finish by saying that the staff here was particularly kind and helpful. There was one night where we didn't go to dinner at the restaurant and someone came by to our room before the kitchen closed to make sure we wouldn't go hungry! It was very thoughtful. They are also great about communicating via WhatsApp, which makes it easy to get help and suggestions for getting around.

The "queen" beds feel like full-size to an American, so they are a little cramped but they are comfortable. They could also add screens on the windows, though there were surprisingly few bugs (only moths).

The staff were always very helpful and kind. The volcano view room was SPECTACULAR, comfortable bed and robes. The shower was cool water (the standard in El Salvador) room had a heater for the chill at night. The complimentary breakfast was delicious. It’s located in the national park with other cafes and puestos, which we ate at and also recommend. The views and nature surrounding was beautiful. We did the hike up Santa Ana (challenging) but an experience of a lifetime.

Besides the cool shower - a strange absence of hooks or places to dry towels and robes in the room.

The views of the volcano from the room are stupendous, and of course the proximity to it, the lake, and all the wonderful hiking made this an excellent place to stay! The room was excellent, comfortable, and very nice to stay in.

Lack of communication of details. The hotel is in a park who's gates close at 9pm and while the calls and messages from the hotel encouraged we drive quickly, there was no mention we would be barred from entering if we passed a certain time. Similarly, we missed the tour because it started at 9am - a detail the staff (and the tours advertisements) neglected to mention.

The best part of the location is the view of the volcano from your room, hopefully it's not a cloudy day and you get clear view. There were robes provided in the room, which I appreciated. The breakfast at the restaurant was decent. There is also a great view of the volcano from the balcony at the restaurant.

The only downside of my stay was apparently there was an "emergency" plumbing situation in the room next to mine, so my room experienced a lot of noise from the plumbers working and it reeked of sewage for half a day.

The location is amazing and since I'm a birder, being able to get up super early and have the park pretty much to myself was great. The room was huge (overkill really) and I liked my back patio. The main dining area was pretty spectacular.

Despite the giant size of the room, it wasn't that thoughtfully designed. For example, there was no place to set your suitcase, no desk, and lots of weird light switches. The breakfast was a lame. The food was OK but not great. There's A LOT of concrete. While it wasn't a good value, being inside the park when it was closed to the public was worth it.

The place is lovely, the view from our room was great as soon as the clouds cleared, the staff is wonderfull, the restaurant and food are ok. Great weather, excelent way to get away from the heat of the city.

The only issue we had was with infrastructure, the day we arrived there had been a storm that damaged the internet service, and without it there was no tv either, so entretainment was very limited over night. I'm not sure how often that happens, but they should have an alternative, like a different provider for tv at least.