The room was clean and spacious. The beds could be a bit more comfortable, seemed like the mattress needed replacing but the overall room was lovely and great for our group. The hotel itself was always great and convenient within walking distance to lots of attractions. The breakfast was hearty and a great value.

The beds could have been more comfortable and only valet parking was available because of the city location (fine if you are flying) but we drove. Also the valet cost was pretty high. The Seelbach across the street had cheaper valet and I think it was in the same lot.

The staff was great-super friendly and helpful with any questions we had, and had great recommendations! The breakfast was delicious and everything was well stocked. The room we were in was way more spacious than expected (room 756). Very good location-practically at Fourth Street Live! Within walking distance to numerous restaurants and things to do.

Our only real complaint was the pool. The pool area was very nice, but the pool water was dirty....... I know you can't help what other people do, but it appeared that someone had shaved in the pool. LOTS of hair in the pool. So that could have been cleaner. One of the barn door type doors in our room seemed to have been off track because it was super hard to open and close. But that isn't really anything to not like, just a minor inconvenience.

2 room suite available that could sleep 5 with small living room separate from bedroom. The HVAC system was consistent and quiet. Bed and pillows comfortable. Room and hallways overall quiet except for occasional siren. Fortunately we had an outdoor view (but at first were assigned to an atrium view which I would not have been thrilled with… strange they are the same category). Full buffet breakfast included in a huge breakfast room… featuring a variety of items plus made to order omelets. Did not get a chance to try the evening reception with free drinks, though that was a nice option too. CVS pharmacy attached to hotel(although shelves quite empty and many items locked up). Within a 10 min walk of many restaurants and the Slugger & Ali museums. 10 min drive to Churchill Downs. Building is an old department store but overall in good condition. Staff was friendly. Quickly brought up extra blankets for couch.

At check-in when discussing housekeeping (that you need to request) employee announced my room number twice loudly even with guests standing behind me. The lobby had overwhelming smell like someone dropped a bottle of cologne due to a device that was visibly diffusing this scent (and we’re not even scent-sensitive thankfully). The “4th street live” entertainment district down the block was disappointing … quite deserted maybe due to the blaring music from every direction and many places seeming short-staffed. Fridge in room was small and didn’t get very cold, with no way to adjust.

We really enjoyed the complementary free drinks during happy hour. The breakfast was exceptional. The food was really good, and the hotel offered a large variety of food to choose from. The room was listed as a king suite, and it was plenty enough room to move around in. It had a large walk-in bathroom, closets, and living area. This hotel did not disappoint, and we have stayed there twice now while visiting Louisville. Great hotel and great location to 4th St live.

Booking.com stated that the cost of the room will be $170 for the night. It ended up being $220 for the night because I wasn't expecting to pay that much for valet parking. However, this is the only way to park for the hotel since it is a 6-block walk to the nearest parking area.

The Breakfast was great! The room was comfortable and quiet.

Desk Clerks working during the time I checked in "DO NOT" know the Airport Shuttle Hours, because upon check-in, a Blonde Hair Girl with black roots, took my name and other information to schedule one formy departure. Airport Shuttle ONLY RUNS from 7AM to 7PM. PLEASE PLACE THESE TIMES ON WEBSITE AND INFORMATION PAGE/SITE. It will save alot of stress, anxiety and money, and definitely Lyfy/Uber Money.

The room (double queen) was very spacious and the beds were very comfortable. The staff were friendly and helpful and the hotel was kept clean. The breakfast buffet was very good with nice freshly made omelettes and good strong coffee available.

The shower pressure in our room wasn't up to what I normally expect in the USA. I had to fiddle with the shower head to get better pressure but it resulted in a narrow stream rather than a good spray. I didn't mention it at the time so can't say if it was just our room or the hotel. Not the hotel's fault but 4th Street isn't as lively as I was expecting either.

Centrally located next to 4th street live entertainment area. Also within walking distance of whiskey row on Main Street and the river boat. Many Places for bourbon tasting. Very comfortable and spacious hotel with good breakfast included. Also had a two drink per person reception included each day at 5pm.

Maid skipped cleaning on second day and we had to ask for the room to be cleaned while we were gone. Front desk was very receptive.

Everything was excellent from the staff to the breakfast to house keeping to the spacious room, and the beautiful hotel itself. It was a good location as well in the middle of downtown, and

My only complaint is that they need to use fabric softener or get better pillow cases and sheets because they were scratchy enough that I woke up with 2 abrasions on my face and left blood stains on their pillow case.

OUR ROOM WAS EXCELLENT THANKS TO JILLESA!

I WAS CELEBRATING MY 66TH BIRTHDAY A FEW FRIENDS CAME UP FOR DRINKS BEFORE WAS GETTING READY TO GO DANCING WE HAD ONLY BEEN IN THE ROOM ABOUT A HALF AN HOUR OR LESS IT WAS 1050 AND A A NIGHT MANAGER KNOCKED ON THE DOOR AND SAID THERE HAD BEEN SEVERAL COMPLAINTS WE WERE SHOCKED BECAUSE WE'VE NEVER HAD THAT HAPPEN BEFORE I'M ALWAYS COURTEOUS TO MY NEIGHBORS AND BY THE WAY HE WASNT VERY NICE!

Breakfast selections were top rate, we really enjoyed the cuisine. The suite was spacious and very comfortable, it really did not feel like a hotel room. The bed was soft and comfortable.

Getting checked in with the valet was a nightmare. We had to circle Many times and finally had to get out to ask what the secret was, we were told to wait. The only place to wait though was on the street and block traffic. Getting our car back from the valet was great and meet our expectations.