Petra at the front desk was amazing. She went above and beyond to make our stay hassle-free. She was cheerful, helpful and a gave a fabulous first impression of the property. Lamesia at breakfast was equally amazing. She too went above and beyond, observing that I exited the buffet queue and asking me if there was something I needed. In fact, I had exited because the person in front of me took the last of the item I was waiting for. I decided to just forego it because the final breakfast call had already been made. Lamesia came to my table, asked what I had been looking for, made an extra and brought it out to me before she closed the buffet. Totally unexpected. She was observant and bent over backwards to provide excellent customer service.

Nice over night stay walkable to bourbon row and easy access to interstate. Has a pull out couch, nice for third guest. Bathroom was a weird set up, in two rooms, but had two sinks so that was nice for our little 3 person group.

Got down to breakfast at 9:40. They had everything cleaned up already. Front desk at check in said breakfast was til 10. Guy cleaning said it was done at 9:30 on Fridays, but not the other day of the week, just Fridays, a little weird... There are a bit of homeless people in the area. Was not an issue on the property, but walking at night can be a little sketchy.

The breakfast was better than any normal breakfasts served anywhere. It was fresh, hot and delicious. Beds were comfy. Location was outstanding. We were able to walk around to sightsee. It was in the center of everything you want to see. We appreciate that the Hotel gives their guests two free alcohol drinks and appetizers in the evenings during your stay. I appreciated that nobody could just walk into the building without a room key. It felt safer that way, especially at night. I would definitely come back to Nashville and stay at this same location.

The A/C wasn’t working very well in our room. It never got cold like I like it. It was a little warmer than I’m comfortable with. I like to set it at 69 at night to sleep. The thermostat stayed at 72 the whole time. My husband was comfortable, but also said it could’ve been cooler. We never told anyone, so we can overlook that negative incident. Still enjoyed our stay and would return.

Parking was easy, staff was super friendly and helpful. Room was clean and comfy! I felt very safe there traveling alone. Front desk went above and beyond. Parking garage was very close to the property and easy to navigate. It was also much cheaper to park there than other hotels that I looked into. Easy walk to Kentucky Conference Center. Gas station right next door if you need snacks or any supplies. I loved this place! Would highly recommend if you are traveling for a conference downtown at the KICC. Bed was super comfy. Great view from the 9th floor.

Dim lighting in the bathroom and one of the elevators was broken on the first night but the elevator was fixed on day two so no major deal. These things happen. I made due with my dim lighting- was not a game changer.

Great location, very walkable to everything downtown including restaurants and other attractions. Clean and in good condition.

Breakfast was often out of food and was not as good as other Spring Hill suites I have stayed at. A few times we called the front desk and no one answered. The biggest frustration was that I had called ahead of time to use the breakfast area for our group to have a take out dinner and was told that was no problem and to check in with the front counter when I got there. When I went to check with the front desk when I arrived they told me it would be a $150 fee and I couldn’t use the space. Our same group but larger had done this same thing 2 weeks previously in Idaho without issue.

The room was large and spacious. The bed was super nice. Very clean and well maintained. Had a broken ceiling light in the bathroom that I pointed out to the lobby staff and was fixed within an hour. As a smoker, it was nice to have a dedicated smoking area with chairs to relax at.

The entrance to the hotel is inside the parking garage, so it's not the prettiest entrance. There were no options for gluten-free at breakfast, so I would go out for breakfast both days.

The staff was friendly and efficient. The room was large and clean. Perfect location for our needs. We were in walking distance of a lot of activities and great restaurants.

The bathroom situation was a little strange. There was a toilet and small sink in one room and then a tub and vanity sink in the other room. It was kind of confusing and disorienting. I’m not sure why they just didn’t put a door between the two areas instead of a wall that you had to walk around to get into the other area.

The mimosas and breakfast were great, and the room service was good.

It was WAY overpriced ($1800 for 2 nights)...I realize it was Derby weekend, but that is ridiculous. Also, the shuttle stopped at 5 hotels and took an hour to get to Churchill Downs. NOT worth the $85 per person per day!

Great breakfast, clean comfortable room Close to everything down town. Location was good. Other then noises next door n in hallway from same occupants of next door

I didn’t like noise made from next door. Yelling, laughing loudly. Then arguing of 4 people from same next door which started at 8:30 n going on till 9:45Pm. Called front desk n was told it was weekend, I explained I didn’t care about weekend, but I had Ben yo since 4 AM n I expected to get some sleep which was the reason I had paid to stay there. I feel that everyone should be advised of quite time consideration of other people. She, the front desk then said she would send security to speak to them. They did quite down.

Breakfast exceeded or expectations. Staff was very friendly. Room appeared to be neat and clean.

I originally booked our room with the understanding that it was less than half a mile and within walking distance of the Expo Center. I understand that it was a high volume weekend and the price reflected that. However we was disappointed to find out that we could not walk to the Expo Center and had the added expense and wait for taxis and Ubers. Just a suggestion that it not be listed as within walking distance of the Expo Center.