Are room had an amazing view. Ontop the view the location was so great. Beings we had to use a parking garage. We were able to leave our car park the whole time, because everything was so close we could just walk. The other thing that was great was the Skywalk to the Louisville convention center. We came into town for unicorn world, which was at the convention center. We also went to the ballet, which we just got an Uber for that. So, I didn't halfa spend any extra money on parking beings. Louisville charges for parking for most places you park within the downtown area. The room was super clean. They give us access to the M club, which provided all the drinks we needed. as well as breakfast from 6-11 and 5-8 appetizers like chicken wings & other finger foods. Just amazing hotel all around. Literally, everything you need is within walking distance or inside the hotel itself. Yeah, it was close to 400 for two nights, but it was totally worth it. We will definitely be staying here again! I loved the complimentary espresso machine instead of the M club.

The parking garage was pretty high 40 dollars a day, which is kinda high. Luckily, we were able to use Spot hero for parking. The only thing there is no way to scan the app. So vallet had to walk down and confirm it. The other thing was that it's such a large hotle kinda took a while for the pack in play to be brought up. They don't allow you to ask the front deck for something & you take it yourself like blankets. But that was no big deal. Just took a while to get it up to our room, but no worries. Not that we didn't like it, just kinda inconvenience, especially since the baby was ready to go to bed.

Room was beautiful and comfy, although the temperature didn't seem to change no matter what we set the thermostat to! Second floor was very comfortable. Location was excellent for the convention center and nearby restaurants.

Youth group that came in our last day literally took over the entire second floor and piled food and drinks on all the tables. That eliminated space for work or meetings. That should not happen at a business hotel.

The staff was beyond amazing! I have travelled a lot for work and have never experienced this level of hospitality even at 5-star resorts. If I travel back to Louisville, I will be staying here again! Hotel was clean, WiFi was great, the restaurant was top notch!

The only thing I didn't love is that the hotel is near the downtown Police station so there are a lot of sirens. If you are not from a large city, you'll notice.

I enjoyed the location and I liked how in the lobby..there was free complimentary coffee. You guys should advertise that on your website. The pool was a decent size... and my daughter really enjoyed the yoga yoga studio with the ballet bar. We were there for a Dance convention so that particular room came in very handy for her to warm up in. The people behind the desk are friendly and helpful. I did enjoy the Starbucks in The Porch Restaurant being there on site. The hotel itself is very clean. I also enjoyed the shampoo, conditioner and body soap dispensers in the shower.

I didn't like that we were supposed to be charged $20 for complimentary parking since we were at the Dance convention and y'all ended up charging us the whole amount and didn't take it upon yourself to fix it. You told us to call accounting and they will take care of it but that is such an inconvenience to the customer. I didn't like the sink in the bathroom. It was flat and the water didn't drain properly... the shower kind of puddled as well... other than that than that, we had a very pleasurable experience.

View Room was excellent and very comfortable! Claudia took very good care of all my needs and went over and beyond for me! Cleaning staff very fast and clean Very friendly and smiles a lot My new friend lol

No zaquzzi Larger menu selection for dinner Lunch and dinner menu the same

The interior has been upgraded to a much more modern feel! Extra amenities have been provided, and the overall atmosphere is clean. The staff is very friendly, and there's a bonus with the excellent restaurant and bar! So no need to leave the hotel!

N/A

Loved the location! The porch restaurant was incredible....and the bar stayed open late! Rooms were very comfortable.

Valet parking was very expensive... considering you have no other choice for parking.

Modern, spacious, and fun place. The room was above average in space, well appointed, and up to date. Hotel felt like it was less than 5 years old.

Location is a little sketchy if you walk off in the wrong direction.

Was clean good location near the KFC YUM CENTER staff was really nice

Couldn’t get internet unless u paid 9.95 because I didn’t book thru the hotel and booked thru another venue had to book thru the hotel to get free internet

extremely clean and comfortable, we have stat here before and loved the bed, the bedding and mattress is extremely comfortable, we stayed to make our final decision on purchasing the bed set. it’s a done deal!

the property is extremely clean and elegant and staff are excellent and professional. they know how to make a local feel like we’re visiting a brand new city for the first time.