Everything about the property was nice especially Mohammed and the people in the reception were welcoming, and went above and beyond in their service.

The bathroom we felt it needs an update especially the bathtub.

This hotel is a real 5 stars! Firstly, the hotel is located right on the embankment of the Arno River in the very center of the city: close to the famous bridges and the street with Prada, Celine and other boutiques. This hotel is much better in comfort, breakfast and location than Four Seasons Firenze. Four Seasons has the advantage of having its own park, a large spa and a large lobby. Rooms and breakfast in Portrait Firenze hotel are much better. You will have to pay a thousand Euros for standard room at Four Seasons Firenze, and a good room of 40 square meters in Lungarno Collection will cost less - 650 Euros. I will stay in this hotel again with great pleasure.

I would return this hotel to its former name - the Grand Hotel Arno.

It was by far the best hotel stay in the whole of Italy. The service, quality, location, and everything else were just exceptional. All staff, from the porters, check-in staff, room service, and cleaning attendants, are friendly and helpful. You can see that the owners of this hotel group care about their team and treats them well. The rooms are luxurious and in perfect condition. Everything works and whatever you need is just a phone call away. The location is in the heart of Florence. I would come back to Italy, just to stay at Portrait again.

Everything was perfect.

This property is truly excellent and truly 5 stars. The room was not just elegant but also very spacious and well built with useful closets, two big bathrooms and plenty of plugs as necessary for modern travellers. The welcome details were exceptional - the staff left small gifts for our 3 kids which were truly appreciated and well received. The room had a kitchenette with microwave which is very useful when travelling with babies and toddlers. The staff was kind and helpful.

We thought that the bar and restaurant had closing hours which could be revised and rethinked. The (excellent) breakfast buffet closes at 10.30 which is too early when on holiday, and at night the bar closes at 11.30pm which is also too early when looking for an after dinner drink.

location very beautiful near from everything in the heart of Florence, Staff are very helpful and working very hard to satisfied the visitors

We visited Florence as a city trip with my two sons (13 & 15). The staff was very nice and welcoming. They gave us good tips about places to visit. The room was absolutely beautiful. Beds perfect. Airconditioning works well :). Breakfast was very good and complete. Location very easy next to the Ponte Vecchio so all the main sights are within walking distance. Bathroom is closed off from the room and has a lock on it - you never know these days).

Staff was exceptional. Highest possible level of hospitality. They attended every single request we had with full focus and generated solutions for every single one of them. Both at the reception and the restaurant/cafe. 110% satisfaction. I would not stay at any other hotel in Florence.

Nothing at all.

We enjoyed the involvement of all staff in every part of our stay. From making reservations in selected and suggested restaurants, to informing about inconveniences (e.g. a taxi strike) to suggestions for visits to interesting places in Florence (including the Salvatore Ferragamo Museum). Breakfasts exactly as expected in Italy! Great coffee, smiling staff, helpful and professional. We would like to thank Mrs. Ewa for her competence, experience and high personal culture. Thank you to the entire team.

The view of the Ponte Vecchio and the Lungarno River are amazing. The staff are extremely helpful and kind. They helped us arrange an entire week's itinerary of guided tours and excursions in the surrounding area upon arrival. They also planned and made reservations for us for dinner every evening.

These were only minor inconveniences which did not detract from our enjoyment of our stay as a whole, but one of the restaurants they booked for us was not as positive an experience as all the others, and the hotel bathroom was quite dark and warm (not air conditioned.)

Everything was perfect the staff were very friendly and welcoming The location was great 👍

No gym No hair salon