The staff at this hotel were exceptional. I travelled with my 4 year old who we are waiting on tests to confirm autism. She struggles in strange places and often has melt downs. Every member of staff I came across want out of the way to support me..special thanks to the lady on reception who managed to get me into my room early so I could get my daughter settled but who also helped me with my luggage And then the man in charge of the breakfast room. My daughter had a full meltdown a couple of guest were visibly annoyed which didn't help but he did everything in is power to help and in the end when I had to take her back upstairs he brought us food to our room. It may seem like a small thing but to me it was huge. I told the manager of the hotel as I was leaving and I really hope these two particular people get some recognition I would 100%stay again

The hotel its self was fine..basic but fine it was a very good price so I was happy with what I got for my money. The only things I would say is a lick of paint would freshen the room and the gap under the door somehow being filled. There was some very noisy kids playing hide a seek in the corridors at 10pm and the gap under the door made it hard to tune them out. Also we had no hairdryer or bedside plugs.

Most of the staff was fantastic.we had a few problems when we first arrived.we got moved to a more suitable room.on the ground floor.the swimming pool was amazing..for myself I'm classed as disabled.i could walk down the steps..the water was warm..the dinners was really tasty..loved the cooked breakfast..i got on with most of the staff.there wasn't many in the hotel.due to the time of year..you had to pay to use swimming pool..£8 plus you payed extra for parking £5 a night.the hotel is in a great position.on the sea front..the beds in the rooms was very comfortable..

The one man on reception.the one with the bald head.he was not very nice when checking up in.me and my sister ant spring chickens.he tried to rush us.and when we checked out.we asked him if he could help us down the stairs,with our suitcases..we explained we found it difficult to get the suitcase down the stairs outside of hotel.he replied.well you go them up the steps.when checking in.guess he didn't win at charm school .plus the water in the rooms.was not hot even after we ran the tap a bit.we didn't shower when we was there.due to this problem.i did inform the reception..plus the changing rooms in the swimming baths ant warm at all..most of the staff was brilliant..over all this hotel is of good stadard.i would stop again too.

The reception team always gave us a warm welcome . They gave us all info about breakfast times , bar & how to book the swimming pool . Our room 309 Family room - double: 2 singles was perfectly sized with wardrobes ‘ enough drawers , mirrors . hangers . Hairdryer available from reception . it was spotless & warm/ comfortable. Brilliant help yourself full English breakfast , juices, hot drinks - even hot chocolate , cereals, toast etc . Bacon was superb , cooked just right and hardly any fat on it . All the usual items , and always hot . Provided us with tea& milk top ups when we asked - a big bag full !! Staff friendly & quickly topped up food when getting low & cleared tables . An evening meal was available if you wanted it £15 for 3 courses . The hotel had a fantastic location on the front ; fabulous to watch the waves & sunset from the bar or games area . Games area was great , our grandchildren made friends . You could take drinks in there .Most games were £1 . Drinks were reasonably priced & good choice of pump beers etc . Used the pool/ jacuzzi £5 for 1 hour each pre booked our time slot one night . we had the area to ourselves . Not far to walk from the train station , we didn’t take our car but all the spaces were taken when we arrived so we would have to have parked else where . Lift to access all levels - I am on oxygen so it was essential for me . Tram stops outside for both directions . We all absolutely loved our stay ( 2 adults & 2 grandchildren 12&9) & will be back soon . Ignore poor reviews of when it was the Bedford Hotel . Thank you .

Just 1 thing - the bathroom could do with a re furb but Bluewaters are slowly getting through rooms since they took over from previous owners / Bedford. So everything was clean & functional ( bath with shower over ) . Water was always hot & radiators on timer but shabby and wardrobes/ fittings needed an upgrade.

Lovely hotel and we have stayed in quite a few in the area. The room was a good size for 2 adults and a child although it was a pity you couldn't see the tower from the window, but you can't have everything and there was an excellent sea view stretching right to the North Pier. It was very hot when we visited, so it was a pity there was no fan you could rent or the window didn't open a little bit more. It is worth booking the pool privately, we have never had one to ourselves before and it was very relaxing. The food was good, we booked for breakfast and evening meal, there was something for everybody and it was quick service. Staff were all friendly and available for anything that you needed, also hard-working as they were always on the go. The bar was reasonably priced and well stocked. There is a tram and bus stop nearby, although the trams were very full by the time they got to the stop at Pleasant Street going into Blackpool

Too hot in the room, it is a pity the window only opened a couple of inches but I do understand it is to stop people throwing things out and for safety. Next time I would probably see if I could book a room with one of the bay windows

Breakfast was great. Staff helpful.

Payment for parking Pay to use swimming pool (All should be included in the price)

We loved the pool the food and the staff were A1 wonderful hotel, could do with update but was spotlessly clean, smelt nice and the beds were comfortable

Nothing all was good Staff couldn't do enough Food was delicious

Location , car park , warm , clean and tidy , helpful staff

Lift wasn’t working we had a pram with a toddler that we have to take up 2 sets of stairs , front door not suitable for prams or disabled access

It was great value for money and the lady on reception (Andrea I think) was lovely!

There wasn't a lot of room to sit at the bar. Andrea was the only member of staff I seen, we had to wait a long time to get checked in because she was busy on the bar (not her fault). It was super hot in the rooms, a fan would have been great

Great swimming pool,clean and well maintained, (extra cost of £5 per person). Had a good games room and nice bar area. Staff were really friendly and helpful. Reception area was clean and bright as we're the corridors and stairs. On the seafront and parking available at the front of hotel for £6 a day. Tram and bus stop right out front. Was quiet at night but we did go in November. Beds were really comfy with good quality pillows and duvet (both had protectors on) and very clean bedding and towels. Well stocked tea tray. Will definitely be returning.

Could of done with a good hoover in the room edges were quite dusty.

The breakfast was great and we could pay as you go which suited our family of 6 people various ages. The food was lovely and service superb. The swimming pool was brilliant so handy and clean. Some of our party went in every single day! The bedrooms were lovely, great comfy beds and everything clean and well looked after. All the staff were great, nothing too much trouble and a lovely atmosphere in the hotel. The bar and games room were close together so the kids could come and go between. We loved the night staff reception staff and everyone was so welcoming. We would come back in a heartbeat!

We loved everything